A. Paula Rodriguez Müller

• PhD
• Scientific Officer at European Commission

The advances in information and communication technology (ICT) have extended the applicability of citizen coproduction in government service delivery and have entailed transformative changes, especially at the city level. City governments around the globe increasingly rely on the private sector to set ICT-based urban innovations, like initiatives t...

Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office)...

The public sector is facing significant challenges regarding public services provision, including declination of users’ trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public services. Co-creation promises to foster innovative solutions...

Public service providers increasingly encourage users to actively coproduce as a means to enhance public service provision. But what drives users to coproduce? Using a unique combination of survey and actual behavior log‐data of 9992 smart public service users who reported service‐related issues, we examine the extent to which users' self‐centered...

These are the proceedings from the workshop ‘Boosting digital governments with interoperability: early-career researchers paving the way ahead’ held on 26 June 2024 as part of the SEMIC 2024 pre-conference activities. The workshop was co-organised by the ‘FreshMinds’ initiative of the European Commission’s Joint Research Centre (JRC), the Belgian P...

Purpose – This study aims to systematically explore the anticipated realisation of public values through blockchain technology (BCT) within the European public sector. Its purpose is to offer a comprehensive analysis of BCT implementations, focusing on the various expected public values and understanding how these expectations shape the adoption of...

In an era of digital governance, the use of automation for individual and cooperative work is increasing in public administrations (Tangi et al., 2022). Despite the promises of efficiency and cost reduction, automation could bring new challenges to the governance schemes. Regional, national, and local governments are taking measures to regulate and...

Digitalisation in the water sector is expected to address water-related challenges and support Europe’s Twin Transition (digital and green transition). However, there is a limited understanding among users and providers of digital public services regarding the specific conditions and complexities of digitalisation, innovation and water from a gover...

This science for policy brief explores the critical role of Interoperability Assessments (IOPA) introduced by the Interoperable Europe Act, which aims to enhance the compatibility and efficiency of cross-border digital public services. By examining the expected benefits, necessary efforts, and potential challenges, this study employs a Wideband Del...

This report provides the result of a research study conducted within the context of the Public Sector Tech Watch, an observatory developed by DG DIGIT, with the support of the Joint Research Centre (JRC), that provides a knowledge hub and a virtual space where public administrations, civil society, GovTech companies and researchers can find and sha...

Time is now mature for researching AI implementation in the public sector, creating knowledge from real-life settings. The current paper goes in this direction, aiming to explore the challenges public organizations face in implementing AI. The research has been conducted through eight in-depth case studies of AI solutions. As a theoretical backgrou...

Urban floods can cause significant damage and are expected to become more common due to climate change. Previous research has identified that climate change adaptation in cities requires the development of blue-green infrastructure (BGI), and it is expected that cities can leapfrog to a water-sensitive state by implementing BGI. However, leapfroggi...

Purpose The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challe...

Local governments around the globe are facing global issues, including financial retrenchment, declining trust of the public, increasing demand for a stronger focus on citizens' needs, and enhanced public service provision. Coproduction, which comprises the collaboration between public service providers and users in the design, delivery and assessm...

Due to the boost in information and communications technology (ICT) in the public sector, there is growing interest in the collaboration between the government and citizens, especially regarding e-participation in decision-making processes, both in academic and governmental practice (cf. OECD, 2011, 2015; European Commission, 2013; Open Government...

Interoperability has proven to be key for the digitalization of public administrations. It can help to improve public services while saving time, reducing costs and increasing transparency. It has also been recognized as crucial to overcome societal challenges, such as climate change, housing, health, energy efficiency and urban mobility. Yet inter...

Interoperability is key to overcome complex issues such as climate change, health, and urban mobility. However, interoperability implementation faces various challenges, including integration of services and data at the local level, historical legacies, changing technology, interest of stakeholders to work towards common approaches, and privacy and...

In the context of smart cities, the role of non-state actors (e.g., citizens, private sector) in the policy design and provision of public services has been spreading out, aiming for a more open and collaborative government. Particularly, one of the key pillars of smart city initiatives is the concept of “citizen-centricity” which entails the shift...

By creating an autonomous, transparent, and secure decentralized system, blockchain technology enables the removal of intermediaries as trustees to be replaced by a peer-to-peer based governance system. This feature upholds important implications to redesign the public governance systems and co-production practices in a more transparent, efficient...

En este trabajo nos proponemos hacer una reflexión sobre las tecnologías digitales y los imaginarios sociales que se generan en torno a ellos. En particular, trabajamos sobre el fenómeno de la inserción de TIC en el ámbito educativo, tomando como caso una universidad en la que se fomenta el uso de herramientas digitales como soporte pedagógico. El...

En este trabajo abordamos la problemática de las percepciones y el uso de las redes sociales en el ámbito educativo que presentan los alumnos de nivel universitario. Analizamos de qué manera estos sujetos se apropian de las redes sociales en sus procesos de aprendizaje formales y qué representaciones sociales construyen en torno a este fenómeno. La...