Last updated: October 23rd, 2017.
Table of contents:
- Information we collect and how we collect it
- How we use information we collect about you
- Sharing of Personal Information with third parties
- Transfers of Personal Information outside of the European Economic Area
- Closing your account and retention of Personal Information
- Data subject rights
- Additional information
- Contact information
2. Information we collect and how we collect it
A. Information you directly and voluntarily provide to us
In order for the Service to function, we need to collect from you and process certain data and/or information about your person or your scientific involvement (“Personal Information”).
- Registration. If you choose to create a Member account on our Service, you will be required, during the registration process, to provide certain information, such as your name, an email address, and a password. By default, your real name will always be visible to Users of the Service, whether they are registered or not, but your password will always be kept secret.
- Other Personal Information. We may require that you provide other information that can be used to identify and/or contact a natural person, including a name, postal address, telephone number, and email address. Also, for some features, you may be invited or required to provide information relating to yourself, including, for example, demographic information, such as gender, birthday, or occupation, and research vita, authorship of articles, academic or research expertise or interests, conferences you have attended, groups of which you are a member, or correspondence sent to us through the Service.
- Related information. We may present biographical, publication, and other information to you that may relate to you or your work, and enable you to voluntarily incorporate it into your profile on the Service and associate it with your Personal Information.
- Sensitive information. We do not collect sensitive information such as information about your race, political views, religious views, or health conditions.
B. How we directly collect Personal Information
There are a number of ways in which we collect Personal Information from or about you. These may include, without limitation:
- At time of registration. When you register for the Service you will be required to provide Personal Information sufficient to establish a ResearchGate account.
- At time of creation of your researcher profile. After registering for the Service and creating an account, you may want to provide us with supplementary Personal Information in order to create a detailed profile. You may be invited to associate certain information we present to you with your account, such as articles, institutional affiliation, and biographical information.
- Communications from you. When you email or write to us, you may provide us with your name, contact details, and other Personal Information as part of your message.
- Customer Support. You may provide us with Personal Information when you telephone or email us to request technical assistance with the Service or information that you would like to receive about our services.
- Email/Direct mail campaigns. We may contact you from time to time to share information about new services, promotions, or special offers.
- Jobs and external communications. If you contact us about a job or other corporate matters you may provide us with your name, email address, and other Personal Information.
- Third party providers. When you choose to benefit from a service or offer presented by ResearchGate on behalf of a third party, you may share Personal Information with ResearchGate to enable us to pass it on to the third party.Please note: ResearchGate does not process any payment data. All payment data are collected and processed by third party providers, namely Braintree and Stripe.
We and service providers acting on our behalf store log files and use tracking technologies such as cookies, web beacons, tracking pixels, and local shared objects, also known as flash cookies, to collect information relating to you and your use of the Service.
“Cookies” are small files that enable us to store and collect specific information related to you and your use of the Service on your computer or other end devices. They help us to analyze the number of people who use the Service, usage frequency, User behavior, advertising effectiveness, to increase security and tailor our Service to your needs and preferences.
After you have logged in to your account on the Service, we use so-called “session cookies” to identify you during the course of your session. Upon the termination of your session, the session cookie is automatically deleted.
We also use “persistent cookies” to record information about repeat Users of the Service. Persistent cookies are designed to help us continually improve the products and services we offer you. Persistent cookies do not contain Personal Information such as your name, IP address, etc.
You can edit the settings of your browser to prevent cookies from being stored, to limit the storage of cookies to certain websites, or such that your browser informs you every time a cookie is sent. You can also delete cookies from your computer’s hard drive at any time. However, please note that if cookies are deactivated you will not be able to take advantage of some of ResearchGate’s features.
We also use pixel-based and cookie-based conversion tracking technologies to, for example, measure the success of advertising campaigns served on ResearchGate. To this end we use technologies provided by Google.
The information we automatically collect about you and your use of the Service includes:
- IP addresses;
- the type of computer or mobile device you are using;
- your operating system and version;
- your mobile device's identifiers, like your MAC Address, Identifier for Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI);
- types of browser used;
- your browser language;
- referring and exit pages, and URLs;
- platform type;
- the number of clicks on a page or feature;
- domain names;
- landing pages accessed;
- pages viewed and the order of those pages;
- the amount of time spent on particular pages or parts of pages; and
- information collected for performance purposes (e.g. average load, render time of pages, etc.).
D. Information about you from third parties
We receive information about you and your activities on and off the Service from third party partners, such as information from advertisers about your experience or interactions with them. We also obtain information about you from publicly available sources, such as information regarding previous research published by you and affiliations that may be associated with your profile.
Third party advertising including tailored advertising and analytics
We have advertising on our Service so we can continue to offer many of our features for free. We do not share Personal Information with third party advertisers for their direct marketing purposes unless you give us your prior consent.
When advertisers or ad networks place advertisements on our Service, they may collect or we may share the following types of information from within our Service:
- performance data (such as the number of clicks on an advertisement);
- aggregated and/or de-identified information about you and other Users collectively that is not intended to specifically identify you (such as Users who live in Berlin);
- certain technical information (for example, IP addresses, non-persistent device identifiers such as Identifiers for Advertising (IDFAs), and de-identified persistent device identifiers such as a hashed Android ID); and
- other contextual data about your use of the Service (for example, your session length).
Advertisers or ad networks may collect this information through the use of tracking technologies like browser cookies and web beacons (see explanations above), and they may use a single tracking technology or multiple tracking technologies at the same time.
The information collected may be used to:
- measure how effective advertisements are;
- offer you targeted advertising in order to personalize your experience by showing you advertisements that are more relevant to you; and/or
- undertake web analytics to analyze traffic and other User activity to improve your experience.
E. Use of Google services
ResearchGate reserves the right to use certain Google services, operated by Google, Inc., California, USA (“Google”). Google services may include Google Analytics, a web analytics service, Google Analytics Advertising Features, namely for remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, and integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers, and Google’s DoubleClick Services. Any information generated by the cookies about your use of the Service (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the Service, compiling reports on website activity for us, and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law. More information about Google’s data privacy and security can be found here. Please see Google’s page on ‘How Google uses data when you use our partners' sites or apps’, and Google’s terms and policies for further information.
With respect to Google Analytics, the following additional safeguards apply: we have activated IP anonymization so that your IP address will be shortened by Google within the European Economic Area before the data is forwarded and stored in the USA; only in exceptional cases are IP addresses sent to a Google server in the USA and shortened there. Google will not combine your IP address collected via Google Analytics with other data that Google holds.
To opt out from Google Analytics, please click here.
Many communications that you initiate through our Service (for example, an invitation sent to a non-Member) will list your name in the header of the message. Messages you initiate may also provide the recipient with aggregate information about your network (for example, how many people are in your network). Other communications that you initiate through the Service, like a request for a full-text, will list your name as the initiator but will not include your personal email address. Once you have connected with an individual, regardless of who sent the invitation, your contact information that you choose to include in your researcher profile will be shared with that individual.
3. How we use information we collect about you
The Personal Information that you provide to us may reveal or allow others to identify aspects of your life that are not expressly stated on your profile (for example, your picture or your name may reveal your gender).
We use the Personal Information described above to:
- Enable you to benefit from the Service. We process your Personal Information in order to provide the Service in a way that is tailored to your interests. This allows us to administer your account with ResearchGate and customize the services ResearchGate provides to you through the Service. For example, we will process your Personal Information to provide dynamic web pages that are individually adapted to you.
- Conduct research. We conduct research and development for the improvement of our Service and the User experience.
- Offer you tailored advertising content. We aim at offering you advertising content that is the most relevant to you. In this context, we use, whether separately or combined, the Personal Information you provide, we collect, or we infer from your use of the Service and the Internet. This enables us to display advertisements that best match to your particular interests.In order to show these advertisements and measure their performance on and off our Service, we work with a variety of business partners.If you wish to opt out of being served targeted advertising, you may click the cross at the top right-hand side of ads you are served, or edit the settings of your browser(s). Please be aware that this will not opt you out of being served advertising. Only interest-based advertising will no longer be shown to you.
- Communicate with you. We may use your Personal Information to communicate with you about ResearchGate and products or services by email, postal mail, telephone, text message, or other means.If you wish to stop receiving promotional communications from us, you can follow the unsubscribe instructions at the bottom of each email we send, contact us here or, if you have an account with us, change your preferences by signing into your account through the Service.
- Ensure the security of your Personal Information. We process your Personal Information in order to avoid its accidental or unlawful destruction, as well as its loss, alteration, or unauthorized disclosure. For example, we process the number of profile pages you view so as to detect and prevent data harvesting. Likewise, we truncate the last octet of your IP address to prevent you from being identified.
- Generate statistics. We use your Personal Information to generate statistics which pertain to reading behavior or achievements. We also generate statistics for internal purposes in order to constantly improve the Service and its features.You can object at any time to processing of your Personal Information for statistical purposes by contacting us here.
Generally, ResearchGate does not share the Personal Information collected - or that you provide to ResearchGate - with third parties unless we have obtained your prior consent. Note, however, that ResearchGate reserves the right to share the Personal Information it has about you with vendors, agents, and contractors who assist ResearchGate in administering the Service and in providing benefits to you.
We may also share Personal Information in response to legal process or when the law requires it (for example, in response to a court order) or, to the extent permitted by applicable law, to protect the rights, property or safety of ResearchGate, the Service, Users of the Service (including you), and others.
ResearchGate may also disclose Personal Information as is necessary to identify, contact, or bring legal action against a person or entity who may be violating ResearchGate’s Terms of Service, or who may be causing harm to, or interfering with, other Users of the Service.
In addition, in the event that assets of ResearchGate are transferred or sold to another entity, Personal Information may be transferred to the acquiring entity and/or to potential acquiring entities to the extent permitted by applicable law and we will seek your consent where required.
5. Transfers of Personal Information outside of the European Economic Area
The Personal Information that ResearchGate collects from you and that you provide to ResearchGate is processed in Canada and is stored on servers in Canada. The Canadian Personal Information Protection and Electronic Documentation Act has been deemed to provide adequate and similar protection to that which applies within the European Economic Area.
If we transfer your Personal Information to countries outside of the European Economic Area or which do not offer adequate and similar protection, we will ensure that we do this in accordance with applicable data protection regulations (for example, by putting in place an appropriate data transfer agreement). We will do this with a view to ensuring the level of protection which applies to your Personal Information processed in these countries is similar to that which applies within the European Economic Area.
All pages are secured using SSL (Secure Socket Layer) technology, which encrypts data between our computer and your end devices. To make sure your Internet browser is using the latest security features, you may want to download the most recent version of it, which should have full SSL support.
You are responsible for maintaining the confidentiality of your User ID and password which relate to your access to certain pages of the Service and/or any account you set up with us. You agree to accept responsibility for all activities which occur in relation to the same. You should not permit other people to use your User ID or your password. Please contact us promptly if you believe your User ID or password may have been compromised. We will not be responsible to you if there is unauthorized access to your login details or unauthorized activity on the Service as a result of your login details becoming known by someone else, unless this was due to our negligence.
Despite our efforts regarding security it is important to bear in mind that the Internet is not a secure means of communication. Personal Information communicated through the Internet may be intercepted by other people. We cannot guarantee the security of Personal Information sent to us through the Service. You accept that you use the Service at your own risk.
7. Closing your account and retention of Personal Information
If you have created an account through the Service, we will close your account upon your request. We may also close or disable inactive accounts or accounts that are used in violation of our Terms of Service or any applicable law.
We will retain Personal Information from closed or inactive accounts to the extent and as long as it is necessary and relevant for our operations and/or to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or take other actions otherwise permitted by law.
In general, Personal Information from closed or inactive accounts will be deleted or anonymized one year after the account is closed or deactivated unless we have reasonable grounds to believe that the Personal Information should be retained for one of the purposes identified above.
8. Data subject rights
You may be entitled to exercise some or all of the following rights free of charge (such rights may vary depending on the requirements of the applicable legislation):
- require (i) information about whether your Personal Information is retained and (ii) access to and/or (iii) duplicates of your Personal Information retained, including the purposes of the processing, the categories of Personal Information concerned, and the recipients or categories of recipients to whom the Personal Information is disclosed and where possible, the envisaged period for which the Personal Information will be stored, or, if not possible, the criteria used to determine that period;
- request proper rectification, removal, or restriction of your Personal Information, e.g. because (i) of the incomplete or inaccurate nature of the Personal Information, (ii) it is no longer needed for the purposes for which it was collected, (iii) the consent on which the processing was based has been withdrawn, or (iv) you have taken advantage of an existing right to object to the data processing; in case your Personal Information is processed by third parties, we will also forward your request for rectification, removal, or restriction to such third parties unless this proves impossible or involves disproportionate effort;
- receive the Personal Information concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and to transmit those data to another controller without hindrance from our side; where technically feasible you shall have the right to have the Personal Information transmitted directly from us to another controller;
- refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your Personal Information at any time;
- not to be subject to any automatic individual decisions (automatic decisions based on data processing by automatic means, for the purpose of assessing several personal aspects) which produce legal effects on you or similarly significantly affect you.
You may (i) exercise the rights referred to above or (ii) pose any questions or (iii) make any complaints regarding the data processing by contacting us here.
You have the right to object, at any time, to the processing of your Personal Information on legitimate grounds by contacting us here.
10. Additional information
For your convenience, we have provided additional information on security and privacy in our Help Center to be found here.
11. Contact information
Data Protection Officer
10115 Berlin, Germany
In the event you still have requests or complaints, please contact the Berlin Commissioner for Data Protection and Freedom.