International Journal of Process Management and Benchmarking (Int J Process Manag Benchmark)

Publisher: Inderscience

Journal description

Effective design and management of key processes is widely regarded as an important differentiator and source of competitive advantage in manufacturing, for profit services and public services. Processes permeate all facets of an organisation. Some processes exist within one functional area, while others cut across functional areas. IJPMB aims to cover both functional and business processes. Benchmarks, benchmarking and knowledge management are among the process improvement tools.

Current impact factor: 0.00

Impact Factor Rankings

Additional details

5-year impact 0.00
Cited half-life 0.00
Immediacy index 0.00
Eigenfactor 0.00
Article influence 0.00
Website International Journal of Process Management and Benchmarking website
Other titles International journal of process management and benchmarking (Online), Process management and benchmarking, IJPMB
ISSN 1741-816X
OCLC 60616766
Material type Document, Periodical, Internet resource
Document type Internet Resource, Computer File, Journal / Magazine / Newspaper

Publisher details

Inderscience

  • Pre-print
    • Author can archive a pre-print version
  • Post-print
    • Author cannot archive a post-print version
  • Restrictions
    • 6 months embargo
  • Conditions
    • Cannot archive until publication
    • Author's pre-print and Author's post-print on author's personal website, institutional repository or subject repository
    • Publisher copyright and source must be acknowledged
    • Must link to journal webpage and /or DOI
    • Publisher's version/PDF cannot be used, unless covered by funding agency rules
    • Authors covered by funding agency rules, may post the Publisher's Version/PDF in subject repositories after a 6 months embargo
    • Reviewed 10/02/2014
    • Author's post-print equates to Inderscience's Proof
  • Classification
    yellow

Publications in this journal

  • [Show abstract] [Hide abstract]
    ABSTRACT: The purpose of the study is to examine the importance of innovation leadership in cultivating sustainable supply chain practices of an organization, and enhancing the organization performance outcomes. This study explores how innovation leadership enables an organization to adopt sustainable supply chain practices and by implication enhance organization performance. The results of data collected from 103 firms show that innovation leadership, both directly and indirectly through adopting sustainable supply chain management, significantly enhances organization performance.
    No preview · Article · Jan 2016 · International Journal of Process Management and Benchmarking
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    ABSTRACT: Utilising internship evaluation forms of students from different majors, who were attending two universities in the USA, and Portugal, this research sought to assess relevant abilities, skills, and attitudes impacting the job performance of these students during their internships. Based on the evaluations analysed, it appears that executives of business organisations tended to value other non-technical aspects of performance, rather than merely the technical aspects. The implications and recommendations of this research to business education, and the business community are presented in the form of two conceptual frameworks. The frameworks are designed to promote win-win relationships, which enhance the employability of business graduates. The proposed frameworks stress the consistency, and the systematic approach to the business-like educational model.
    No preview · Article · Oct 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: A green supply chain(GSC) model with two plants facilities is formulated under uncertain environment. At first suppliers receive the deteriorating items in a lot and supplies the fresh units to manufacturer for production. Manufacturer has two plants: plant-1 and plant-2. Manufacturer purchases these fresh raw materials at a constant rate from supplier to manufacture the main product in plant-1. Retailer-I has purchased this product from manufacturer of plant-1 to sale it to the customers. The residue units of plant-1 has transferred to plant-2 with constant rate to manufacture another usable by-product. Retailer-II then purchases usable by- product and sales to the customers. Ideal costs of suppliers, manufacturer and retailers have been taken into account. Due to complexity of market situation, all inventory holding costs are considered as uncertain variables and these are reduced to crisp ones using uncertain theory. Supply rate, production rate and by-production rates are assumed as decision variables. Integrated model has been developed and solved analytically in crisp and uncertain environments to find the optimum value of the decision variables. Finally corresponding individual profits are calculated through numerical and graphical methods.
    No preview · Article · Aug 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: The main purpose of the present study is to develop an appropriate construct to benchmark medical tourism in India for effective decision-making by minimising deficiencies and implementing possible strategies to improve the medical tourism performance. A total of 39 medical tourism service providers in India are chosen for benchmarking purpose. Data envelopment analysis (DEA), being a robust mathematical tool has been employed to evaluate the efficiency of medical tourism. The peer group and peer weights for the inefficient medical tourism service providers have been identified. The study identifies the parameters in which the inefficient decision-making units (DMUs) lack for formulating necessary strategies to improve upon them. The method being a generic one can be adopted by the managers to assess medical tourism performance and finds a suitable peer to which it should follow to improve own technical efficiency followed by in what respect it has to improve.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: The purpose of this study is to propose an integrative approach of failure modes and effects analysis (FMEA) and technique for order preference by similarity to ideal solution (TOPSIS) for prioritising electronic customer complaints. The proposed approach includes six steps and has been examined in Isfahan Province Gas Company. Findings imply that lack of metre reading and lack of issuance and delay in sending bill are the highest ranked complaints. Speed in metre reading and issuance and sending subscribers' bills are effective in satisfaction of subscribers and also in preventing further failures like calculating gas price of next periods.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: The manufacturing industry has experienced an unprecedented degree of change in the last three decades. Cost reduction without compromising on quality has become the motto of every manufacturing organisation, to survive in the global market. In the manufacturing industry, product quality has become a key factor in determining a firm's success or a failure in a global market place. The study highlights the contributions of JIT initiatives in enhancing manufacturing performance of Indian manufacturing industries. The study also highlights the critical success factors necessary for realisation of various manufacturing excellence attributes. This research addresses the implementation of just-in-time production system with focus on various Indian manufacturing industries. The goal of this research is to investigate what is the impact of the JIT on the production of these industries. The contributions of JIT on manufacturing performance improvement initiatives towards enhancing manufacturing competencies of the organisations have been investigated by employing various statistical, graphical and modelling techniques in the research work. The study also highlights the critical success factors necessary for realisation of various manufacturing excellence attributes.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: This study identified and categorised existing improvement models used in process improvement. Numerous improvement models have been built to aid in the selection of solutions to process improvement. In this study, the process improvement models derived from the literature review were summarised under the following categories: subjective, methodological, and combinational models. Each category was found to have its own strengths and weaknesses. To address the weaknesses, future trends for model development were proposed.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: With global recessionary pressures still applying pressures to reduce costs and make educational services more convenient, many people previously employed found unemployment more the norm. Part of this problem may be due to lacking skills to find professional employment jobs. In an effort to promote improved marketability and enhance employment skills, many people return to college to further their education. To study the needs of students and professionals, a 54-question survey was developed and used to statistically test certain assumptions concerning information technological sophistication, preferences of educational delivery systems, personal motivational factors associated with their instructional preference at two large universities open house. It was found that traditional and non-traditional students felt that they were able to do well in an online environment, but the non-traditional group felt more on-task and focused on objectives. Interestingly, students with mobile technologies (i.e., laptops and tablets) were more inclined to take online courses, probably due to portable devices and the convenience factor.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: A tactical approach to improve the performance of manufacturing activities is to effectively adapt and implement ISO 9000 quality management system initiatives in the manufacturing organisations. Manufacturing organisations today tend to improve business performance by implementing quality systems at a strategic level. The objective of this research is to investigate the status of ISO 9000 quality system improvement initiatives in Indian manufacturing organisations and suggest a strategic ISO 9000 implementation model for the Indian industry, considering the vast literature review of ISO 9000 quality drives, the outcomes of the ISO 9000 questionnaire, survey and case studies. The model is a structured set of strategies that are integrated to help implement ISO 9000 successfully and can assist Indian entrepreneurs avoid the common problems and pitfalls during ISO 9000 implementation.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
  • [Show abstract] [Hide abstract]
    ABSTRACT: A tactical approach to improve the performance of manufacturing activities is to effectively adapt and implement ISO 9000 quality management system initiatives in the manufacturing organisations. Manufacturing organisations today tend to improve business performance by implementing quality systems at a strategic level. The objective of this research is to investigate the status of ISO 9000 quality system improvement initiatives in Indian manufacturing organisations and suggest a strategic ISO 9000 implementation model for the Indian industry, considering the vast literature review of ISO 9000 quality drives, the outcomes of the ISO 9000 questionnaire, survey and case studies. The model is a structured set of strategies that are integrated to help implement ISO 9000 successfully and can assist Indian entrepreneurs avoid the common problems and pitfalls during ISO 9000 implementation.
    No preview · Article · Jan 2015 · International Journal of Process Management and Benchmarking
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    ABSTRACT: This study proposes the Zairi Benchmarking Model (ZBM) approach to improve the design process in a local design engineering organisation in the Middle East. The ZBM is adopted in a meaningful, practical, insightful and balanced way. The study shows a wide application and how engineering organisations can achieve competitive advantages, efficient decision making and problem-solving capabilities, using the model. The paper concludes that the ZBM may be created by the design team and may be used as a template for engineering design development training.
    No preview · Article · Jan 2007 · International Journal of Process Management and Benchmarking