This chapter explores the attributes of ethical mindedness and ethical imagination to argue that these are desirable graduate competencies that should be fostered in postgraduate profession-oriented education. Ethical mindedness, guided by defensible, high standards, is a disposition and a practice that encompasses respect and impartiality regarding individuals, teams, organizations and phenomena. Ethical imagination is the capability to examine and identify potential ethical issues in novel situations and create ethical ways to confront them. To ensure that ethical practices occur in higher education research, institutional ethics committees are required to examine the ethical implication of each research application based on publicly espoused regulatory ethical guidelines and standards. However, ethics committees can only call for compliance with regulations and standards but cannot ensure that all researchers will exercise ethical behaviour when they are confronted with unforeseen ethically ambiguous conditions. For this reason, in this chapter, we assert that assuring ethical research practices requires more than ensuring compliance with a set of rules. Ethics should be viewed as a knowledge discipline, incorporating attributes of ethical mindedness and ethical imagination that are fostered as graduate dispositions and capabilities that contribute to the development of ethically-minded business professionals. To conclude the chapter, we will generate a conceptual framework for situating the role of ethical mindedness and ethical imagination in a supportive institutional climate and culture in postgraduate professions-oriented research education. We also offer two propositions that would provide the opportunity for empirical testing and theoretical advancement in the field of ethics education.
Firms' advertising expenditure and its impact on their stock performance have been widely studied. However, existing reviews have often considered them independently, resulting in a fragmented understanding of the progress and contribution of their joint investigation. To address this gap, we conduct a 60-year review of advertising expenditure and stock performance research available in Scopus. Our review unpacks (1) the most prolific countries, institutions, journals, and authors, (2) the most cited articles, and (3) the major clusters or themes of research-i.e., corporate social responsibility, research and development, brand equity, new product performance, innovativeness, and crisis management-on advertising expenditure and stock performance. We conclude by using these retrospective insights to suggest prospective pathways forward to enrich the field.
Digital consumption is expanding human boundaries and offering us unprecedented opportunities, while simultaneously redefining human capabilities, eroding individuality, and compromising ethical purpose; this is giving rise to a condition of digital consumerism through technological overdependence. Individuals’ self-preserving autonomy, reasoning, ideologies, and ethical status are being compromised due to a growing compulsion for digital consumption, which is leading to the onset of digital harm. This study offers novel insights into the technological interventions that are giving rise to excessive digital consumption leading to digital harm. It also suggests how the effects of such harm can be mitigated through the lenses of two complementary theories: Self-determination theory (SDT) and Agentic theory. We identify five constructs of digital harm through epistemic discourse analysis and use thematic analysis to examine how the digital harm that affects individual rationality, maturity and autonomy can be mitigated by practising attributes of SDT and Agentic theory. This study shows the extent to which SDT and Agentic theory can help to explain how people collectively conceptualize, adapt, define and use the technology that constrains them as self-realizing rational beings.
This study contributes to the stream of literature focused on the business education in the digital age. In particular, this research maps out the critical first stages of consumer journey (service pre-experience and pre-purchase stages) of mature-age online MBA prospective students in Australia and identifying relevant factors that may influence the conversion rates. This research embraced a deep consumer insight approach, enabling to understand why customers do or do not engage with businesses (Price et al. 2015) with student journey mapping steps followed in line with Rains (2017). In–depth interviews were conducted with 30 online MBA prospective students (35–65 years old) that have approached one of the largest online MBA providers in Australia. A traditional thematic analysis conducted by researchers and the text minding analysis (Leximancer) were used to further identify themes. Two distinctive types of personas emerged. Although each persona seemed to progress along the decision-making timeline in a similar way, they varied substantially in how they engage with each touch point in their journey. In particular, one persona type spent a considerable amount of time following social media posts pertinent to the online provider and approached MBA recruitment team via email, seeking information on the website regarding the subjects’ content; while another predominately explored price and payment options preferring to call and speak with the recruitment team directly. For both personas the major motivation for their online MBA study consideration emerged as a career advancement/career grow with the second theme being learning and personal development. Both personas attributed value to online MBA for flexibility and mobility, subjects’ contemporary content, support of facilitators, reasonable price for value, and easy access to learning materials. Major reference points were work consultants, colleagues, friends and family members. ‘Positive word of mouth’ via MBA forum reviews and personal sources were important determinants prompting in–depth search. Touch points with the recruitment team generated the following themes: personal and professional characteristics of the advisor expected to be prompt, friendly, non-intrusive, offering follow up communication in a timely manner and having in–depth understanding of MBA offering. The emerged ‘pain-points’ revolved around a very generic and intrusive ‘sale pitch’ by the recruitment individuals without understanding the ‘why’ behind each student’s motives to engage into online MBA. Overall, this study revealed the importance of consumer journey mapping for mature-age online MBA prospective students in Australia, capturing service pre-experiences and pre-purchase stages that, when executed right, enable a transition of prospects into the next decision- making stage.
Social media use has proliferated and is now omnipresent in the public sector. Here we conduct a pragmatic review of existing research on government and public service organization use of social media, using an interrogative approach (i.e., what, who, why, how, and where to) to develop a theory that encapsulates the unique peculiarities of social media use in the public sector. Our review proposes a unified theory of open government and social mediatization to explain this finding, in which the connectivity, programmability, and popularity of social media results in (1) the adoption and use of social media as a technology in the public sector (i.e., social mediatization) and (2) the harvest of information availability, participation, collaboration, and transparency for open government. Our review concludes with several recommendations to pollinate future research in this area. Keywords: Public Service Organizations, Social Media, Unified Theory of Open Government.
Drawing from the positive organizational change theory, this paper aims to explore how Indian flexpatriates responded to the change brought by the pandemic of COVID-19 and what is the new normal according to them. Thematic analysis of nineteen in-depth interviews with flexpatriates from the IT industry revealed four explicit phases of change process – reflection, communication, collaboration, and transformation. Further, the analysis brought out four tenets of the new normal. First, it is time to blend physical and virtual work; second, the ‘personal’ touch of Indians in international assignments is irreplaceable; third, working from home amidst the entire household being housebound is the new normal; and last, international travel will resume soon with some changed protocols. This is the first qualitative study combining the issue of global talent management with Indian flexpatriates vis-à-vis the impact of COVID-19, the findings of which expand the positive organizational change theory and have important implications.
Customer engagement (CE) is a marketing concept of great importance and the rise of social media has further amplified the importance of this concept. Yet, our understanding of the progress of CE research remains limited due to the absence of a one-stop state-of-the-art overview of the concept that considers its manifestation on social media. To address this gap, we review CE research on social media since the beginning of the present millennium using the PRISMA protocol for systematic reviews. The outcome of our review reveals the antecedents, decisions, and outcomes; the theories, contexts, and methods; and the ways forward for advancing knowledge, improving representation, and enhancing rigor with respect to future research on CE and social media. Keywords: Customer engagement, marketing, social media, systematic review.
We find that the five-factor asset pricing model proposed by Fama and French (2015) is a better description of the Chinese stock market return than the three-factor model, but it is not a complete one. We propose a short-term-reversal (STR) factor and show it is highly significant. The STR factor substantially improves the pricing ability of three- and five-factor asset pricing models in explaining popular stock portfolio returns as well as Chinese mutual funds' returns. We also propose two additional factors based on state ownership and institutional ownership which further strengthen the existing asset pricing models. Finally, our test findings suggest that 17.57% of the Chinese mutual funds follow a money-losing short-term momentum strategy and around 98% of them have zero or negative abnormal returns.
International human mobility has been the driving force of economic growth and policy decisions for the tourism industry. However, the COVID-19 pandemic necessitated policy changes that explicitly limited mobility. Our research sought to examine whether closing borders to international tourists was related to the reduction in the number of COVID-19 fatalities, and the impact of country-level culturally accepted norms towards leadership in the implementation of these policy. This study builds on the call for further research on how tourism destinations plan for and respond to global crises and disasters. We used data from the World Bank and the GLOBE Project to test the direct effect of international tourist arrivals in 2019 on COVID-19 fatalities in 2020 and the moderating role of self-protective leadership on this relationship. Our findings supported our proposition that closing borders to tourists saved lives but self protective leadership is critical. In fact, a key contribution of our study is that attitudes towards leadership play an important role in the effectiveness of policy deployment during times of crisis; in particular, closing the border had a stronger impact in saving lives across countries where self-protective leadership is culturally acceptable and expected. Implications for destination management are also suggested.
As the global economy continues to fight the war for talent, talent management has increasingly become a critical function that must be addressed if corporations are to survive and thrive. In this connection, South Korea's (henceforth, Korea)'s transformation from a third‐world and under‐developed economy to a global powerhouse and an important mature emerging market has caught the attention of scholars in numerous fields. In this comprehensive review of talent management in Korea, we trace its evolution and address the following questions: what challenges does Korea face in attracting global talent? What are the main impacts of Korea's government policies and interventions in its macro talent management system? We develop a revised macro talent management framework and offer propositions. We conclude by offering specific suggestions for the state and policymakers toward attracting and retaining talent.
There is a decline in revenue and occupancy rates in the hotels during the pandemic. For the sustainable and long-term recovery of the hotel industry, the guests need to be analyzed for their stay preferences. This study attempts to find the preferred attributes of the travelers visiting the Indian luxury hotels during the COVID-19 pandemic. The research investigated the post-visit experiences from the online reviews published by tourists on TripAdvisor.com. Thematic salience valence analysis and lexical salience valence analysis was used to identify the vital attributes of the hotel industry. The study revealed staff, location, food, hygiene, and rooms as the preferred hotel attributes, in which the coastal locations were highly considered for location based marketing of luxury hotels, and non-compliance of COVID-19 standards and complaints for upgradations in the rooms were the non-recommenders for the luxury hotels. The dashboard-based salience valence zone analysis was used to provide suggestions to the hotel authorities by revealing the significant and critical hotel attributes simultaneously for prompt handling of the issues during the COVID-19 pandemic.
Customer engagement (CE) is a marketing concept that emerged after the new millennium. Despite flourishing interest on CE among marketing academics and professionals, no review, to date, has provided a comprehensive overview of the past, present, and future trends of CE. Instead, past reviews on CE are often limited to conceptual (e.g., construct) or contextual (e.g., hospitality and tourism) insights derived using traditional review methods (e.g., descriptive) with a relatively modest review sample (e.g., tens to low hundreds). To address this gap, this review conducted a combination of bibliometric and thematic analyses on 861 CE articles published in 377 Scopus-indexed journals between 2006 and 2020. As a result, this review reveals the major trends in article, author, country, and journal performance, as well as the past, present, and future thematic trends of CE research. Keywords: Customer engagement; bibliometric analysis; thematic analysis; review; agenda.
Like most countries around the world, India faces the challenge of an ageing population. According to the most recent report of the United Nations Population Fund (UNFPA), the share of India’s population over 60 years of age is likely to increase from 8.5% in 2011 to 19% of the total population by 2050. This can be attributed to increased life expectancy and falling fertility rates. These changes in demographics present economic, social and health challenges which need urgent and timely interventions by government, business, and society as a whole. Given that the United Nations has laid down 17 Sustainable Development Goals (SDGs) that aim to achieve wellbeing and healthy living for all, the ageing population requires special attention as they are more vulnerable to poor health, unemployment, and financial insecurity. It becomes imperative to develop a robust framework of policies that addresses the challenges that are likely to arise due to the ageing population in different countries. This chapter presents the changing picture of India’s demographics, and in the light of relevant SDGs discusses the extent, growth, trends and policy challenges of an ageing population in India.
the purpose of this study is to examine the antecedents of customers' continuance intention to use mobile banking services applications (MBsas) during the cOViD-19 pandemic. Grounding on the technology acceptance Model, theory of Planned Behavior, and cognitive load theory, an integrated conceptual framework was proposed and tested incorporating psychological factors (i.e., cyberchondria, perceived anxiety) and situational factors (i.e., social distance, institutional support). Data were collected from 250 rural customers and analyzed with structural equation Modeling. the results showed that subjective norms, perceived ease of use, social distance, attitudes, cyberchondria, and institutional support influenced users' continuance intention. Moreover, the results showed that perceived anxiety, subjective norms, perceived ease of use, and perceived usefulness influenced users' attitudes. Besides, the findings suggested that attitudes mediate the influence of subjective norms, usefulness, ease of use, and social distance on users' intention. this study is unique in terms of investigating pandemic-specific psychological and situational factors in explaining consumers' continuance intention. therefore, the service providers and professionals should be cautious in designing MBsas so that consumers' usage behaviors may not vary during an unprecedented situation (e.g., cOViD-19). the theoretical and practical implications were discussed.
Organizations must adapt their resources to meet the challenges associated with changes in the work environment in order to remain competitive in the information era. Several research findings identify knowledge sharing as a means for an organization to improve its competitiveness. Knowledge sharing can be defined in a variety of ways, but it essentially refers to the exchange of knowledge from an information giver to an information receiver. This is a purposeful activity that adds value to the client organization, particularly in IT system that employs Agile methodology. For the scope of this paper, we are going to consider only Agile knowledge transfer in IT projects that occurs in two angles: business knowledge transfers from client to consultant; and IT technical knowledge transfers from consultant to client. However, when interdisciplinary teams are involved in Agile IT projects, the knowledge transfer mentioned before remains inefficient once the knowledge loss persists throughout the project life cycle. The conversion of conceptual knowledge, which only exists in the brains and minds of individuals, into explicit knowledge is essential for organizations to gain and maintain competitive advantages over its competitor. This study proposes an alternative conceptual framework to address conceptual knowledge transfer in IT projects that use Agile methodology.
The discourse on honesty and dishonesty in academic work has seen considerable growth over the past two decades. This study empirically analyses the shifts in the literature over the past two decades in the research focus and most prolific authors, institutions, countries, and journals. A broad list of terms was employed from the Glossary of Academic Integrity to shortlist journal articles (n = 782) from Scopus. A bibliometric analysis was conducted for each decade and the results were compared. Research outputs and number of clusters were over two-fold in the second compared to the first decade indicating an increase in volume and complexity. The study found a continued focus on plagiarism and academic misconduct research, though academic integrity and contract cheating emerged in the second decade. Shifts were evident in the output signifying a diversification of the research base and perspectives. Further research and action are needed to develop integrity as the broadest defense against dishonesty in all spheres of academia.
The purpose of the present study is to examine the influence of family management on R&D investments of Indian companies. Panel regression analysis is undertaken on the data of top 200 Indian companies (the final sample got reduced to 179 companies) listed on Bombay Stock Exchange (BSE) over a period of 5 years from 2015 to 2019. The results reveal that family management supports R&D investments. The presence of family members on top management positions have a significant positive influence for both capital R&D expenditures and revenue R&D expenses. Given the restructuring of Indian corporate governance system, the findings recommend continual of family management as Indian way of management as it actively supports research and development investments thereby significantly influencing growth of the firm. The non-family members must support the strategic envision of family managers as the latter are more emotionally linked with the firm. The study contributes to the existing literature by examining the impact of family management on capital R&D expenditures and revenue R&D expenditures separately to gain meaningful insights about the attitude of family owners towards R&D investment decisions.
This paper investigates the empirical evidence of the effects of public sentiments on industry stock returns and volatility dynamics in Australia based on the states of the market that relates to the conditional quantiles of public sentiments and sectoral stocks, using the robust nonparametric causality-in -quantile test. We adopt the monthly overall consumer sentiments index and four of its components including the sentiments for rural Australia and the age groups 18–24, 25–44, and 45 and above. Our nine industry stocks include Health Care, Consumer Discretionary, Consumer Staples, Utilities Financials, Real Estate, Industrials, Basic Materials and Energy, with data spanning from October 1974 to October 2020. The results from the nonlinear causality test show a directional and bidirectional causality between measures of consumer sentiments and returns of industry stocks. Interestingly, we note that the sentiments of individuals aged 45 and above cause the returns of all the nine sectors. Next, we explore the predictive power of sentiments on industry stock returns, using the nonparametric causality-in-quantile test. We find that the predictability between sentiments and industry stock returns is high in the normal market state but drops when the consumers’ perceptions enter into the extreme bearish and bullish states. Additionally, the findings show a risk (volatility) transfer from sentiments to the industry stock returns in some cases under different market conditions. We offer some implications based on our findings for the stakeholders and market participants who develop their strategies depending on market conditions and sentiments.
There is a considerable gap in academic theoretical literature about the international training of expatriates in multinational enterprises (MNEs). While the majority of research has focused on developed (Western) multinationals operating in developing countries, very limited research has been conducted on emerging multinational enterprises (EMNEs) operating in developed countries and the expatriates who work in them. In this study, we explore the international training of expatriates in Indian MNEs from the information technology industry operating in Australia to examine how they provide training to their expatriate staff who are sent on international assignments. We collected qualitative data in the form of multiple case studies via interviews with senior executives based in the Australian subsidiaries. Our findings reveal that Indian IT MNEs provide a variety of centralised training programmes for their managerial and technical expatriates and use training as a key instrument to leverage and transfer home country knowledge to their Australian subsidiaries. We also found that each stakeholder involved in the training process plays a distinct role in the knowledge transfer process, which allows Indian EMNEs to integrate the training with their people-centred business model to deliver IT services in host countries.
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