Audencia Business School
Recent publications
This study extends the post-acceptance model of information systems (IS) continuance, which is widely used to explain users’ satisfaction and IS continuance intentions. The extended model includes additional variables such as perceived ease of use (PEOU), attitude, trust, and enjoyment. The proposed model was tested using meta-analytic structural equation modeling (MASEM). The analysis included 1,056 observations on fifteen relationships from 214 independent studies with a combined sample of 84,343. The results confirm the significance of all the relationships proposed in the original model. Furthermore, the findings indicate that PEOU directly influences perceived usefulness, satisfaction, and attitude. Trust and enjoyment both have a positive impact on users’ satisfaction and IS continuance, wherein the effect of enjoyment was higher than trust. post-consumption satisfaction resulted in a favorable attitude toward technology, which further affected IS continuance. From a theoretical perspective, the current study acknowledges the shift in users’ attitude toward technology and emphasizes the hedonic value of IS usage as users report a higher degree of satisfaction toward responsive, easy to use, and enjoyable technologies. Marketers should focus on the enjoyment and gratifications derived from technology to increase potential IS usage.
As a result of the Covid-19 pandemic, new ways of working emerged, such as fully remote to hybrid work. As the restrictions with regards to the spatial dimension of work become less rigid, the temporal dimension surfaces as one of the more important aspects of work. In this study, we draw from the Negative Theology of Time to present a more nuanced understanding of how Information and Communication Technologies (ICTs) influence temporal experiences and how these shape work itself. We do this by leveraging the metaphor genre, linking our observations to existing literature, and discussing chronopathic experiences, chronotelic behaviours and uses of ICTs.
As electronic transactions between governments and users become increasingly common, the role of users’ trust in e-government assumes considerable importance. While prior models of technology acceptance have identified several factors that influence behavioral intention and use behavior, trust has largely been missing in such models. This study incorporates e-government trust into the unified theory of acceptance and use of technology (UTAUT) model and conducts an empirical analysis using meta-analytic structural equation modeling (MASEM) methods on findings gathered from 90 prior studies on e-government. Results show that trust plays a central role in users’ intention to use and use of e-government systems. Specifically, in e-government contexts, trust is impacted by performance expectancy, effort expectancy, social influence, and facilitating conditions; has a direct effect on system use; and an indirect effect on system use through behavioral intention. Practitioners should strive to leverage users’ trust to leverage the full potential of e-government systems.
The COVID-19 pandemic forced most individuals to work from home. Simultaneously, there has been an uptake of digital platform use for personal purposes. The excessive use of technology for both work and personal activities may cause technostress. Despite the growing interest in technostress, there is a paucity of research on the effects of work and personal technology use in tandem, particularly during a crisis such as the COVID-19 pandemic. Using a sample of 306 employees, this paper addresses this research gap. The findings highlight how both work and personal digital platforms induce technostress during the enforced remote work period, which in turn increases psychological strains such as technology exhaustion and decreases subjective wellbeing. Study results also show that employees with previous remote working experience could better negotiate technostress, whereas those with high resilience experience decreased wellbeing in the presence of technostress-induced technology exhaustion in the enforced remote work context.
Strategic management has extensively contributed to the development of business model research. Although marketing concepts (e.g., customers, value creation, delivery, and exchange) form an essential part of any business model description, from an academic standpoint, the strategy literature has been slow to incorporate contributions from the marketing literature on business model research. Drawing on mixed bibliometric techniques combining co-citation analysis (CCA) and bibliographic coupling analysis (BCA), we seek to fill this gap by exploring the origins and trends of business model research in marketing journals (285 articles published in 38 marketing journals). The CCA reveals three theoretical pillars labelled ‘business model rationale in marketing’, ‘business model conceptual origins’, and ‘business model literature developments’ that provide a consistent base for cross-fertilization. The BCA uncovers eight conversations organized into two research streams, namely ‘holistic perspective’ and ‘downstream perspective’. Considering these results, we discuss the partial appropriation of marketing issues by strategists and propose a three-pronged research agenda based on consumer data as a major source of competitive advantage.
Mobile devices are ubiquitous in the lives of modern consumers, who use them for information‐seeking and purchasing activities, fostering the emergence of m‐commerce. This trend has been exacerbated by the Covid‐19 pandemic, which has boosted m‐commerce growth in both developed and developing countries. Hence, there is a need for cross‐cultural research concerning the factors affecting behavioral intentions. Drawing upon the hedonic information systems model, we measure the impact of utilitarian factors on satisfaction, repurchase intention, and eWOM through the mediation of enjoyment across two countries characterized by different stages of m‐commerce readiness and culture: China and Italy. Findings suggest that the impact of utilitarian factors on satisfaction is stronger among Italian users than Chinese users. On the contrary, for Chinese users, who use their mobile phones as a primary device to shop online, the mediation effect of enjoyment on satisfaction and eWOM is stronger. With this study, we contribute to cross‐cultural research in m‐commerce and provide guidelines to mobile retailers operating in diverse international markets.
Conflict in firm–community relations is widespread and persistent. Diverse cultures and mindsets, particularly among extractives companies and local communities, pose a particularly challenging environment. Previous research offers insights into how to categorise and resolve conflicts. However, this paper addresses conflicts where the actors involved disagree on the frame of the conflict, thereby rendering the associated solutions inappropriate for one or both of the parties involved. We use examples from the Social Community Fund of a mining firm in the DRC to nuance previous work on conflict frames and develop a revised model that has implications for theory and practice.
Globally distributed teams (GDTs) have become essential tools for organisations to expand, quickly adapt and restructure to remain competitive in the current economic climate. The theoretical literature has been discussing the advantages, but also the barriers, limitations and challenges in GDTs’ internal practices and processes. However, scholars have not yet sufficiently examined empirically the implications of cultural differences when teams operate in virtual contexts. To address this gap, this study aims to explore how different cultures interact and stimulate work collaboration in GDTs. Following the acquisition and merger of Volvo and Renault, we conducted a qualitative study of the collaborative work of GDTs located in Brazil, Sweden and France during the creation of Volvo Group’s VM truck. Our results highlight that the interaction of the three involved national cultures led to better collaboration between members of a GDT. Furthermore, as a managerial contribution, this study suggests that culture can be understood as an agent of transformation to facilitate or improve the collaboration process.
Purpose – This study attempts to understand the factors that influence clinician resistance to the implementation of health information technology in a mandatory setting. Design/methodology/approach – A survey study was conducted with 202 clinicians regarding their perceptions of the implementation of electronic medication management systems (eMMS) in an Australian hospital. The data was collected during the initial roll-out of eMMS for model validation and quantitative analysis. Findings – The overall results indicated that performance expectancy, switching costs, and facilitating conditions are direct predictors of clinician resistance, whereas effort expectancy and social influence showed indirect effects on clinician resistance through performance expectancy or switching costs. Theoretical implications – The study is among the first study that investigates passive clinician resistance to the implementation of health information technology in a health organisation. This study also focused on opposition behaviour among under-examined degrees of resistance. Practical implications – This study provides some insights to the hospital management on how to mitigate clinician resistance in the implementation of health information technology. Research limitations/Future directions – Other types of clinician resistance, such as postponement and rejection, are not examined in this study. Future research on postponement behaviour and rejection behaviour is needed to have a more comprehensive view of clinician resistance.
Corporate social responsibility (CSR) attracts steaming attention in global maritime business, stimulated by critical priorities, such as the IMO 2020 regulations for environmental compliance and initiatives including the Poseidon Principles and ESG practices. The CSR implications for shipping corporate performance and value creation deserve updated empirical investigation. Based on international standards and ISO 26000 regulations, the paper proposes and sets up an innovative Corporate Social Responsibility (CSR) Index. This challenging metric tool is incorporated on a sample of 50 listed shipping companies in NYSE, NASDAQ, and Oslo markets, covering broadly all major shipping business sectors (bulks, tankers, containers, LNGs, cruises), over 2010–2019. The proposed CSR Index integrates 17 CSR components based on the ISO 26000 standard, as an alternative empirical index of the CSR impact on shipping company financial performance and value. The empirical results support the hypothesis of a significant positive correlation between CSR and shipping corporate performance and value and underline the preference of investors for shipping companies with established good CSR practices.
Various methodological tools have been employed to assess the viability of firms. In the current study, the methodological approach is based on fuzzy sets and Boolean logic, namely, the fuzzy set Qualitative Comparative Analysis method (fsQCA), which explores all the necessary conditions and sufficient combinations in a dataset for the presence or the absence of an outcome. Necessary causal conditions are those that produce the outcome, while sufficient combinations are those that always lead to the given outcome. The fsQCA method focuses on linguistic summarization of ‘if-then’ type rules. In this frame, the method explores rules, which lead to an outcome condition. The outcome explored in the current study concerns the viability of 89 randomly selected Greek firms for three consecutive years, 2009—2011. According to their financial situation, firms are either viable or in bankruptcy or even in a between financial condition. Our analysis is based on five financial ratios: the Total Debt Capacity, the Long-Term Debt Capacity, the Financial Expenses Management, the Current Ratio (CR), and the Quick Ratio (QR). The results indicate that necessary conditions for viable firms are CR and QR for each year. Moreover, one sufficient rule is extracted, the same for each year, which includes the necessary conditions CR and QR along with LTDC.
This paper addresses two key issues relating to the interactions among the North American hedge funds industry, the equity and treasury bond markets during the COVID-19 pandemic. First, we examine the market-timing ability of North America hedge fund managers using eight strategies as well as the composite hedge fund index. Secondly, we analyze both the short- and long-term effects of both the North American equity and bond markets on the performance of the regional hedge funds industry while accounting for the effects of COVID-19 pandemic. Our results show no significant evidence of market return-timing ability of hedge fund managers across all the funds strategies during the pandemic. However, we document a strong evidence of the effects of the pandemic on the performance of fund managers, except for the Managed Futures and the Relative Value funds strategies. Secondly, we demonstrate that the COVID-19 pandemic may have significantly altered the long-term effects of the North American equity market on the performance of the hedge fund industry while the effects of the bond market is only significant in the short-term. We outlined some crucial implications of these findings for the decision-making process of hedge fund managers, investors as well as market makers during a health crisis-induced financial market turbulence.
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1,283 members
Mihalis Giannakis
  • Information Systems and Supply Chain Management
Amélie Charles
  • Department of Finance
Emilios Galariotis
  • Department of Finance
Natalia Vershinina
  • Entrepreneurship Strategy and Innovation
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