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Background:
There isn't a validated questionnaire in Italian language to evaluate the quality perceived by the patient in Digestive Endoscopy.
Objective:
validation of the translation of a questionnaire from English to Italian language to measure the level of patient satisfaction.
Materials and methods:
we conducted a prospective study on vali...
Citations
... Patient satisfaction has become a key indicator of quality measures in gastrointestinal endoscopy. The European and American Society for Gastrointestinal Endoscopy gave the recommendation for the routine collection of quality indicators which include the satisfaction of patients (7)(8)(9). ...
... The values of the factor weights in Table 4 suggest that the first factor includes five questions (questions 1, 2, 3, 4, 5), the second factor includes six questions (questions 13,14,16,17,18,20), the third factor includes four questions (questions 6,7,8,19) and the fourth factor includes four questions (questions 9, 10, 11, 12). Among the questions that belong to each factor, there is a connection. ...
Patient satisfaction is a key indicator to assess the quality of gastrointestinal endoscopy. The aim of this study was to examine the Serbian translation and cross-cultural validation of the questionnaire for the assessment of satisfaction in patients who underwent gastrointestinal endoscopy.
After obtaining the consent of the author of the original questionnaire, translation and cross-cultural validation of the GESQ (Gastrointestinal Endoscopy Satisfaction Questionnaire) were carried out in accordance with the conductors of the International Society for Pharmacoeconomics and Outcomes Research (ISPOR). The study was conducted in the Center for Gastroenterohepatology (GEH) of the Kragujevac Clinical Center and included 165 patients. The reliability of the Serbian translation of the GESQ was estimated by calculating Cronbach’s alpha for the whole questionnaire in order to implement the structural validation. The overall score of the questionnaire was compared and correlated with the total scores on the Short Subjective Well-being scale (KSB) and visual analogue scale (VAS), which were administered to the same patients.
The Serbian translation of the GESQ showed high reliability with a Cronbach’s alpha coefficient of 0.763, good structure and homogeneity by randomly sharing the questionnaire into two parts. Exploratory factor analysis indicated the existence of four factors that explain 57.200% of the variability.
The Serbian version of the GESQ showed similar psychometric characteristics to the original English questionnaire, with a similar factor structure, and represented a valid, reliable and acceptable tool for the assessment of patient satisfaction with the endoscopic examination of the digestive tract.
Endoscopic examinations are often perceived as invasive, annoying, and painful procedures. For this reason, it is essential to know the patient's opinion to improve service quality and adherence to screening programs. The European Society of Gastrointestinal Endoscopy (ESGE) and the American Society for Gastrointestinal Endoscopy (ASGE) recommend the identification of quality indicators, including patient satisfaction. The aim of this narrative review of the literature is to investigate the tools available to evaluate customer satisfaction in digestive endoscopy, highlighting which sections and items should be present in a questionnaire for complete evaluation. A narrative review of the literature was performed through five biomedical databases. A total of 125 studies were selected. The review process resulted in a total of 12 scientific papers meeting the inclusion criteria. This review suggests which items and sections should be present in a questionnaire that evaluates customer satisfaction in digestive endoscopy. Customer satisfaction verification programs in the normal routine of a digestive endoscopy service are essential to allow continuous improvement of the offered services.
