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Purpose
Healthcare is becoming an important part of people's online content consumption, with people searching for information on diseases or medical problems, treatments or procedures, particular doctors or hospitals, or about parking. This paper aims to investigate what users deem essential on patient‐oriented interactive e‐health tools on hospit...
Contexts in source publication
Context 1
... addition, the more a participant visited a hospital, the more he or she tended to visit its web site (Pearson r ¼ 0:459, p , 0:001). Figure 1 lists the interactive e-health tools in the order that the respondents perceived as the most useful to the least useful. The numbers shown represent the percentages of respondents who considered the tools to be useful (selecting 4 or 5 on a five-point scale). ...
Context 2
... a comparison between the two can demonstrate where each party's passion is and highlight the discrepancies between users' preferences and hospitals' implementation efforts. Figure 1 reflects four major discoveries from this study. First, the respondents highly desired access to their medical records and lab results on their hospitals' web sites (83.7 percent). ...
Context 3
... Figure 1 shows that a little more than half of the respondents loved to have a dedicated menu (52 percent) on the homepage of a hospital's web site so that they could immediately see what interactive e-health tools were available. The respondents actually felt an even stronger yearning for the personalized functions (61 percent) on a secure section of a hospital web site so as to be engaged in sensitive data processing, such as accessing medical records, (pre)registering, making a doctor's appointment, refilling a prescription, paying bills, etc. ...
Context 4
... the respondents were very interested in seeing emerging functional tools on a hospital web site, including ER wait time, interactive cost estimator, and site and applications developed for mobile devices (46 percent, the third most preferred category), but only roughly 9 percent of the hospitals provided such new tools (the least implemented category). Among these emerging tools, the respondents were most interested in using an interactive cost estimator (see Figure 1). One participant wrote: ...
Citations
... Estudos sugerem que, um hospital pode transformar o seu website numa ferramenta de marketing, essencial para influenciar e ajudar o cliente-paciente na tomada de decisões sobre os cuidados de saúde. (Huang, Chang & Khurana, 2012). ...
... Sin embargo, en abril de 2018, la encuesta de ENDES demostró que no se había cumplido, sino que se mantenía 6 puntos porcentuales por encima.Una de las causas que originan estas alarmantes cifras sobre la anemia es la desinformación; por ello, resulta pertinente mejorar la comunicación en salud; algo que para la OMS (2010) 3 comprende el manejo estratégico comunicacional para persuadir individual y comunitariamente en la toma de decisiones para una vida más sana. En general, en el contexto hospitalario, la comunicación se ha convertido en uno de los principales vehículos de transmisión centrados en el paciente4 .En concreto, en estos espacios la comunicación tiene diversas orientaciones, vinculadas también a otros ámbitos de la comunicación organizacional e institucional: posicionamiento interno y externo, Revista Salud Uninorte, 2019, 35(3), Sep-Dec, ISSN: 0120-5552 / 2011-7531 PDF generado a partir de XML-JATS4R por Redalyc Proyecto académico sin fines de lucro, desarrollado bajo la iniciativa de acceso abierto ...
Objetivo: Determinar sí la implementación de las estrategias comunicacionales influencian de manera efectiva para el posicionamiento de la suplementación en micronutrientes enmarcado en la normatividad peruana del tratamiento de anemia.Materiales y métodos: Se seleccionó una muestra de 27 madres, entre 20 a 30 años. Enfoque cualitativo. Entrevistas a profundidad, divididas en dos ejes de estudio: Posicionamiento (Recordación, Comportamiento, Actitud, Afecto y Atributo) y Estrategias (Sesiones Demostrativas, Sesiones Educativas, Persuasión y Atención del personal).Resultados: Las acciones comunicacionales generaron que las madres se informen sobre los micronutrientes, conozcan sus beneficios y efectos colaterales como la diarrea y estreñimiento. Respecto a la variable 'posicionamiento', sí existe recordación sobre el uso de los micronutrientes; y en el análisis de la variable 'estrategia' se generó conocimiento sobre la preparación de platos ricos en hierro, y mediante el uso de juegos educativos se persuadió la atención de los usuarios.Conclusión: Se evidenció la efectividad de la implementación de las estrategias comunicacionales. Los usuarios recibieron los mensajes durante su participación en las sesiones demostrativas que influenciaron en el empoderamiento de las madres con respecto a los cuidados que se debe tener para prevenir y combatir la anemia. Siendo evaluados mediante la percepción de las usuarias en cada uno de los criterios de posicionamiento.
... Chinese hospitals reached 31% adoption rate in 2013 [14], while U.S. hospitals reached only 23% adoption rate in 2018 and need to pick up adoption speed. The findings from Huang, Chang and Kharana's 2012 study show that all of these core e-business tools, if available, were all in the top 10 of the users' list of the most desired interactive tools, except for the mobile app tool, which was still nascent [16]. Logically, it is reasonable to measure a hospital's adequacy in technological readiness on its website by the adoption rate of such core e-business tools. ...
... The fact that CarePages, a site that carried out almost identical functions to Caring-Bridge's, had to close its business in 2009, could testify, to some extent, how useful such a tool is to most hospital website users. In 2011, these three tools were already among users' least favored tools [16]. In 2011, online flower/gift shop (9%), virtual tour (9%), and interactive cost estimator (4%) had not taken off. ...
This study examined U.S. hospital websites to find out how they have used interactive tools to engage and serve their patients. The findings and recommendations from this study will provide guidance to the development of the U.S. hospitals and even beyond for at least the next decade. A content analysis was conducted to compare The Most Wired Hospitals with the total U.S. hospital population and compare the 2018 data and the 2011 data so as to observe the horizontal and vertical differences. The study has found that, in 2018, U.S. hospitals have adopted significantly more interactive tools and reached an average of 8.5 tools; core e-business tools have gained the biggest increase; most of such tools almost reached ubiquity among the Most Wired Hospitals. The study concludes that using interactive tools to serve patients on U.S. hospital websites and on social media is becoming a norm, that the majority of U.S. hospitals were adequately equipped to interact with their patients through their websites, and that whether to make a hospital website action-driven is more determined by the hospital administration’s awareness, determination, and strategic planning than by hospital size.
... There is not any standard method for security designing in order to authentication, authorization and access control. Therefore, the connection to a network increases the IoT vulnerability of probability invasions [57]. ...
... Website usability evaluation is getting focus of researchers lately [14]. Usability is a quality attribute [15]. ...
... People search the internet for medical problems, treatment and procedures [14]. The research investigated that the user expectations of patient oriented e-health tools on the hospital websites. ...
More people search internet for medical and health information. Due to increase in demand for online health services, hospitals need to equip their websites with usability standards. Hospital websites should be user centered in order to increase the usability. In the instant research study, an existing public sector hospital website is compared with a designed template for healthcare website. Template was designed keeping in view the user demands for hospital websites. Usability evaluation of both websites has been performed. Twenty-one users were involved in the research study. Three representative tasks were performed by each user on each website and a questionnaire was presented afterwards to collect user opinion about the websites under evaluation. Average score was calculated against both websites for each usability component. 75% users responded positively to designed website template comparing with existing hospital website which got 33% positive responses only. Hence, it was evident that the designed template had better response for usability. The findings of this study justify the literature that user centered design can significantly improve usability of websites. This study is a step towards research which intends to understand usability problems and propose design rules for designing hospital websites of Pakistan in line with usability standards.
... p<0.05). This finding corroborates the same finding in Huang et al.'s 2012 study [12]. ...
... The rise of e-health and the ability to collect information from patients via online media has re-enforced the need for usability in health and medical contexts (Huang, Chang, & Khurana, 2012;Huang & Chang, 2014). The U.S. Offi ce of the National Coordinator for Health Information Technology (ONC), for example, has created an incentive program to foster "meaningful use" (i.e., the use of an item/interface as intended). ...
As wearables become increasingly prevalent, there is a concurrent and growing expectation that we use these devices to track and monitor our bodily states in order to be responsible "biocitizens." To mitigate this, some health, design, and usability scholars have advocated for greater patient control over health data. To support these efforts, this article offers a set of criteria for analyzing wearables, criteria that account for the handling of data and user connections via wearables as they relate to three priorities: accessibility, adaptability, and iterability. These are meant to support analyses that will clarify the ways wearables can more ethically serve end-users'---that is, patients' and wearers'---emerging needs, rather than primarily serving the intermediary goals of care delivery personnel and systems to monitor and manage patient behavior. To do this, this article addresses the usability of wearables as it relates to other critical care issues, such as "information integrity" and enabling patients to maintain their own health records and participate in shared decision making.
... The rise of e-health and the ability to collect information from patients via online media has re-enforced the need for usability in health and medical contexts (Huang, Chang, & Khurana, 2012;Huang & Chang, 2014). The U.S. Offi ce of the National Coordinator for Health Information Technology (ONC), for example, has created an incentive program to foster "meaningful use" (i.e., the use of an item/interface as intended). ...
The concept of usability is often connected to the setting – or context – in which individuals perform an activity. International settings complicate such relationships by introducing new variables that affect usability in different locations. In international health and medical communication, this situation can create problems that affect the health and wellness of patients in other nations and cultures. International patient experience design (I-PXD) presents a heuristic for addressing this situation. I-PXD helps individuals identify variables affecting usability in different international contexts. Persons working in health and medical communication can use this I-PXD heuristic to address usability expectations in various international contexts.
... El contexto hospitalario está muy in uenciado por la presencia de factores intangibles, los cuales tienen en la comunicación uno de sus principales vehículos de transmisión; por eso, cada vez más hospitales recurren a iniciativas de e-health centradas en el paciente (consultorios online, aplicaciones para realizar el seguimiento de tratamientos, etc.) que permitan mejorar sus percepciones sobre la organización hospitalaria (Chiu-chi & Khurana, 2012). Así, resulta curioso observar cómo, por un lado, estas organizaciones siempre han concedido una gran importancia a la comunicación interpersonal como herramienta capaz de mejorar la relación médico-paciente, y por otro, se muestran, a menudo, reticentes al uso de la comunicación institucional. ...
El desarrollo de las nuevas tecnologías de la comunicación y de la información, la mayor exposición social y mediática a la que están sometidos los hospitales, las nuevas exigencias de los pacientes y el interés creciente mostrado por la población hacia todos los temas relativos a la prevención y hábitos de vida saludables obliga a los hospitales a repensar el uso estratégico que hacen de la comunicación institucional. Las organizaciones hospitalarias disponen de distintas estrategias para implantar acciones de comunicación interna y externa que les permitan establecer relaciones satisfactorias con sus diferentes grupos de interés, especialmente los pacientes y los medios de comunicación. Para ello, estas organizaciones adoptan un enfoque holístico e integral que engloba todas las acciones de comunicación (interna, externa, etc.) y que tiene por objetivo transmitir a los stakeholders una imagen de marca única que ayude a la organización a posicionarse estratégicamente en el mercado hospitalario.
... The rise of e-health and the ability to collect information from patients via online media has re-enforced the need for usability in health and medical contexts (Huang, Chang, & Khurana, 2012;Huang & Chang, 2014). The U.S. Offi ce of the National Coordinator for Health Information Technology (ONC), for example, has created an incentive program to foster "meaningful use" (i.e., the use of an item/interface as intended). ...
The concept of usability is often connected to the setting – or context – in which individuals perform an activity. International settings complicate such relationships by introducing new variables that affect usability in different locations. In international health
and medical communication, this situation can create problems that affect the health and wellness of patients in other nations and cultures. International patient experience design (I-PXD) presents a heuristic for addressing this situation. I-PXD helps individuals
identify variables affecting usability in different international contexts. Persons working in health and medical communication can use this I-PXD heuristic to address usability expectations in various international contexts.
