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Volunteers’ perceptions of the courtesy phone calls they made to patients

Volunteers’ perceptions of the courtesy phone calls they made to patients

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Context During the COVID-19 pandemic, restrictions were imposed on visits in hospitals in the province of Quebec, Canada in an effort to reduce the risk of viral exposure by minimizing face-to-face contact in order to protect patients, visitors and staff. These measures led to social isolation for patients. In order to reduce this isolation, CHUM (...

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... 30 Furthermore, the SCF team is a fairly unique intervention model in the literature, by virtue of the fact that it facilitates face-to-face visits and has an impact on an entire institution. This intervention complemented the deployment of tablets and smartphones to less seriously ill patients, 24 courtesy telephone calls made by volunteers 31 and even home monitoring using a mobile application. 32 Such initiatives have also been carried out in other countries. ...
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... For example, Normandin et al evaluated the supportive value of courtesy phone calls to hospitalized patients and found that among call volunteers and patients who received the calls, over 72% of participants in both groups felt less isolated and lonely and the volunteers were pleased to be able to help amidst pandemic safety needs (2022). In regard to long-term application, patients without pre-established social networks favored maintaining the phone calls, and the volunteers agreed that such methods of social outreach could be beneficial for immunocompromised, high-risk, and otherwise isolated patients who could not receive visits even outside of the pandemic needs (Normandin et al., 2022). ...
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A good name is defined as a person's positive reputation. Thus, the present research presents Biblical verses describing this concept: 'A good name is better than good oil' (Ecclesiastes 7:1), and 'A good name is rather to be chosen than great riches, and loving favor rather than silver and gold' (Proverbs 22:1). This research explores the diverse facets of a good name, such as writing effective abstracts, exemplary medical practitioners, the esteemed status of nurses, the dignity of midwifery, the reputation of hospitals, missionary medicine, notable individuals, missionary medicine, volunteers vital work, parenting styles, and good friends. Evaluating from a contemporary perspective, a good name encompasses various types, including doctors, nurses, midwives, notable figures, parents, good friends, and Nobel Prize laureates. The Research suggests that having a good name, or being known for one's integrity and positive traits, is valuable and admirable. A good name embodies honorable traits that contribute to humanity. Thus, throughout the long years of our existence, a good name has been a constant companion.