Volunteers' perceptions of the courtesy phone calls they made to patients. https://doi.org/10.1371/journal.pone.0266328.g002

Volunteers' perceptions of the courtesy phone calls they made to patients. https://doi.org/10.1371/journal.pone.0266328.g002

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Context During the COVID-19 pandemic, restrictions were imposed on visits in hospitals in the province of Quebec, Canada in an effort to reduce the risk of viral exposure by minimizing face-to-face contact in order to protect patients, visitors and staff. These measures led to social isolation for patients. In order to reduce this isolation, CHUM (...

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... 80% of them, they believe that the patients felt less isolated as a result of their interventions. 84% felt comfortable with the roles and responsibilities assigned to them (Fig 2). 80% felt that the training they received was sufficient for interacting with patients, and 76% felt they were sufficiently well equipped to respond to patient needs. ...

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