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The present study had two main objectives: (i) to understand the relationship between tourism and stress-coping for individuals with disabilities, and (ii) to develop an empirical basis for therapeutic purposes and for improving new tourism products and policies, in a biopsychosocial framework. An empirical study was conducted using participants wi...
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... total sample of responses from 306 individuals with physical and sensory disability was obtained. This sample consists mainly of individuals between 25 and 44 years of age (60.6%), distributed almost equally by gender (56.4% male, 43.6% female). Out of these respondents, 66.2% present a motor disability, 15.7% a hearing disability and 14.4% a visual disability, and only 3.6% have another sort of incapacity, a category that includes the combination of any of the above (see Figure ...
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The United Nations Convention on the Rights of People with Disabilities recognizes the right of people with disabilities to attain full social participation without discrimination on the basis of disability. Furthermore, mobility is one of the most important life habits for achieving such participation. Providing people with disabilities with infor...
Citations
... Despite the recognition of the importance of accessibility by governments and international organizations, accessible tourism has not yet been fully realized. Numerous physical and informational barriers persist (Devile & Kastenholz, 2018;Loi & Kong, 2017;McKercher & Darcy, 2018;Michopoulou & Buhalis, 2013;Orakani et al., 2021;Rubio-Escuderos et al., 2021a;Zhang & Cole, 2016), with physical and architectural obstacles representing only a portion of the problem (Bi et al., 2007;Loi & Kong, 2017;McKercher & Darcy, 2018;Moura et al., 2018;Rubio-Escuderos et al., 2021a). For instance, current tourist information systems often fail to provide detailed information about spaces and their adaptations to specific needs, which is crucial for people with disabilities (McKercher & Darcy, 2018;Michopoulou & Buhalis, 2013). ...
... This lack of accessibility undermines tourists with disabilities's freedom and satisfaction during their trips (Devile & Kastenholz, 2018). An accessible architectural environment and a good service aimed at people with disabilities and the elderly, can, therefore, help to improve their psychological and, by extension, physical wellbeing (Chrysikou et al., 2018;Devile & Kastenholz, 2018;Loi & Kong, 2017;Moura et al., 2018;Rubio-Escuderos et al., 2021a;Zhang & Cole, 2016). Accessible tourism is, thus, poised to become a socially responsible development strategy for those firms and destinations that implement it and, as a fundamental right, it is also an issue social welfare programs will increasingly need to address (Alén et al., 2012;Buhalis & Michopoulou, 2011;Domiguez et al., 2013). ...
... Tourists with disabilities constitute a diverse group, encompassing individuals with varying types (physical, sensory, cognitive, etc.) and degrees of disability. However, they share a common stance in favor of accessible tourism, recognizing that accessibility enhances their travel experiences, holiday enjoyment, and overall quality of life and wellbeing (Chrysikou et al., 2018;Devile & Kastenholz, 2018;Loi & Kong, 2017;Moura et al., 2018;Rubio-Escuderos et al., 2021a;Zhang & Cole, 2016). Ideally, people with disabilities prefer to travel independently and seek assistance from professional service providers outside their immediate family or friends (Rubio-Escuderos et al., 2021a). ...
People with disabilities still encounter many hurdles when traveling. This study aims at identifying the factors hindering the development of accessibility in tourist destinations. To this end, we developed a stakeholder analysis using the Spanish Costa Blanca as a case study. Employing a qualitative approach, insights from accessible tourism stakeholders were gathered. Data was collected through 83 semi-structured interviews. The research revealed instances of non-collaborative relationships and conflicts among stakeholders, which are acting as obstacles to accessible tourism. Among others, discrimination by firms and non-disabled customers to tourists with disabilities, inconsistencies in legislation, or challenges associated with the implementation of Universal Design.
... Leisure and tourism activities are today recognized as part of modern lifestyle in the economically more developed world, representing a relevant aspect of social integration and a determinant factor for individuals' health, overall well-being and quality of life, being even considered a human right (Kastenholz et al., 2015;McCabe & Diekmann, 2015;Moura et al., 2018). However, they are still not accessible to all, with important social groups, even in more developed countries, being excluded from participation, due to barriers of economic, social, physical or psychological nature. ...
... However, they are still not accessible to all, with important social groups, even in more developed countries, being excluded from participation, due to barriers of economic, social, physical or psychological nature. These barriers may in part be overcome through welldesigned social tourism programmes, considering diverse disadvantaged social groups, and correspondingly specific benefits sought and obtained (Carneiro et al., 2021;Lima & Eusébio, 2021;Moura et al., 2018). This is the case for many senior citizens, due to: (i) social isolation (often associated to changing lifestyles in modern, urbanized and also more fragmented and individualist societies, with less cross-generational living contexts); (ii) low pensions (particularly amongst women who had not been professionally active, while not compensated for family work in many countries); and (iii) fragile health and mobility context not permitting many aged individuals enjoying regular tourism offerings, also implying safety concerns (Eusébio et al., 2017;Minnaert et al., 2009;Morgan et al., 2015). ...
... Another critical issue is the provision to PwDs of opportunity to travel and actively participate in tourism. The tourism experience of PwDs minimises stress, improves the quality of life, enhances life satisfaction and increases their confidence, self-reliance and independence (Moura et al., 2018). The identification and address of the essential needs and barriers that limit PwDs from being involved in tourism activities and work to overcome these are crucial issues for tourism enterprises (Shaw and Coles, 2004), as this group consists of a promising market segment regarding growth and finance of the tourism industry (Poli, 2020;Zhang et al., 2019). ...
People with disabilities comprise a growing part of the population and require specific services adjusted to their needs to achieve a higher quality of life. Access, equality and inclusion to employment, health system, education, transportation, new technologies, and social life are significant issues for disabled people and contribute to sustainability. The 2030 Agenda for Sustainable Development, a critical United Nations program, contains seventeen Sustainable Development Goals explicitly referencing disabled people. Cities that provide a favourable environment to disabled people tend to be more sustainable for the benefit of all, which is examined in the current study. The online focus group technique was applied to collect the required information. Fifteen experts (n=15) from various relevant to the examined subject fields participated in the current study. A detailed analysis of the focus group discussion was applied. The main findings show that the provision of accessible services and inclusion of disabled people in daily life offer social and economic benefits and positively contribute to environmental protection. To meet these targets, cities aligned with governments should provide a friendly framework and infrastructure to disabled people. The services offered by public and private organisations to disabled people must be based on the collection of analytical data about their level of disability, demographics, and needs. The use of advanced technologies such as 'smart devices' and 'smart packaging' facilitates the indoor and outdoor activities of disabled people. Cities providing high-quality services to those people can become more attractive tourism destinations. Although the services offered to disabled people require some costs, the social and economic benefits from their inclusion in daily life are outstanding. The small sample of participants and focus on Greek reality limit the generalisation of the study's findings. Policy-makers, disabled people, their associations, and academicians can acquire significant insights from the current study.
... However, this has not yet been implemented at the scale it supposedly should because many of them still tend to see it only as a cost (Devile & Kastenholz, 2018;Loi & Kong, 2017;Zhang & Cole, 2016). Some studies are helping to reduce that reluctance by showing the benefits that businesses can obtain from an inclusive design (Buhalis & Michopoulou, 2011;Dominguez et al., 2013;McKercher & Darcy, 2018;Moura et al., 2018). ...
... Another critical issue is the provision to PwDs of opportunity to travel and actively participate in tourism. The tourism experience of PwDs minimises stress, improves the quality of life, enhances life satisfaction and increases their confidence, self-reliance and independence (Moura et al., 2018). The identification and address of the essential needs and barriers that limit PwDs from being involved in tourism activities and work to overcome these are crucial issues for tourism enterprises (Shaw and Coles, 2004), as this group consists of a promising market segment regarding growth and finance of the tourism industry (Poli, 2020;Zhang et al., 2019). ...
People with disabilities comprise a growing part of the population and require specific services adjusted to their needs to achieve a higher quality of life. Access, equality and inclusion to employment, health system, education, transportation, new technologies, and social life are significant issues for disabled people and contribute to sustainability. The 2030 Agenda for Sustainable Development, a critical United Nations program, contains seventeen Sustainable Development Goals explicitly referencing disabled people. Cities that provide a favourable environment to disabled people tend to be more sustainable for the benefit of all, which is examined in the current study. The online focus group technique was applied to collect the required information. Fifteen experts (n=15) from various relevant to the examined subject fields participated in the current study. A detailed analysis of the focus group discussion was applied. The main findings show that the provision of accessible services and inclusion of disabled people in daily life offer social and economic benefits and positively contribute to environmental protection. To meet these targets, cities aligned with governments should provide a friendly framework and infrastructure to disabled people. The services offered by public and private organisations to disabled people must be based on the collection of analytical data about their level of disability, demographics, and needs. The use of advanced technologies such as 'smart devices' and 'smart packaging' facilitates the indoor and outdoor activities of disabled people. Cities providing high-quality services to those people can become more attractive tourism destinations. Although the services offered to disabled people require some costs, the social and economic benefits from their inclusion in daily life are outstanding. The small sample of participants and focus on Greek reality limit the generalisation of the study's findings. Policy-makers, disabled people, their associations, and academicians can acquire significant insights from the current study.
... Travelling minimises loneliness and expands their social interaction possibilities and experiences (Pagan, 2020). Although TWDs travel for multiple intrinsic and extrinsic reasons (Small et al., 2012), Moura et al. (2018) suggested that accessible tourism can be a new stress-coping resource for TWDs. It rebalances their personal and social resources. ...
Purpose
This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives.
Design/methodology/approach
An integrative review was conducted to examine the published evidence on DI in H&T organisations. This study used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. In total, 101 empirical papers met the criteria for the review analysis.
Findings
DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces.
Originality/value
This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers.
... Following the analysis in this article, the accessible market in Phuket features Kamyabi and Alipour (2022) identified that improving infrastructure facilities to meet the needs of disabled tourists is considered essential to growing this niche market segment. It also revealed that further evidence for developing new tourism products is necessary to capitalize on this growing market segment (Moura et al., 2018). Interestingly, disabled tourists tend to be loyal, spend more, and enjoy longer stays in their destinations (Domínguez Vila et al., 2019). ...
The concept of accessible tourism is centered on advocacy for the rights of individuals with disabilities to participate in tourism activities. The study aims to close a gap in the literature by identifying the barriers to achieving accessible tourism in Phuket and contributing to tourism development by establishing a framework for tourism stakeholders. An exploratory study design was applied, and empirical data were gathered through in-depth interviews with 16 professionals residing in Phuket, Thailand. The data were analyzed thematically to identify barriers and establish an exploratory framework for tourism stakeholders. A five-dimensional exploratory framework emerged in the process. The results revealed obstacles preventing Phuket from fully engaging in accessible tourism and increasing its global market share in this emerging market segment. Moreover, the findings contribute to the field of accessibility research. The article concludes by discussing implications for tourism stakeholders.
... However, the literature highlights the importance of leisure, which encompasses a large part of the tourism activities, to the well-being of those who undertake such activities, independently of their conditions or functional limitations (Gillovic and Mcintosh 2020;Richards, Pritchard, and Morgan 2010;Sedgley et al. 2017). Nevertheless, people with disabilities (PwD) tend to feel the benefits of leisure and tourism activities with greater intensity when compared to people without disabilities (Kastenholz, Eusébio, and Figueiredo 2015;Moura, Kastenholz, and Pereira 2018;Patterson and Pegg 2009). Specifically, these activities can be a tool to overcome the pressure brought about by disability, contributing directly to improving physical and mental health and social relations (Bergier, Bergier, and Kubińska 2010;McCabe 2009;Moura, Kastenholz, and Pereira 2018;Patterson and Balderas 2020;Patterson and Pegg 2009). ...
... Nevertheless, people with disabilities (PwD) tend to feel the benefits of leisure and tourism activities with greater intensity when compared to people without disabilities (Kastenholz, Eusébio, and Figueiredo 2015;Moura, Kastenholz, and Pereira 2018;Patterson and Pegg 2009). Specifically, these activities can be a tool to overcome the pressure brought about by disability, contributing directly to improving physical and mental health and social relations (Bergier, Bergier, and Kubińska 2010;McCabe 2009;Moura, Kastenholz, and Pereira 2018;Patterson and Balderas 2020;Patterson and Pegg 2009). Moreover, participation in leisure activities, including tourism activities, has a positive impact on individual self-esteem and well-being (Bergier, Bergier, and Kubińska 2010;McCabe 2009;Moura, Kastenholz, and Pereira 2018;Patterson and Balderas 2020;Wang et al. 2017), preventing isolation and increasing social interactions (Patterson and Pegg 2009). ...
... Specifically, these activities can be a tool to overcome the pressure brought about by disability, contributing directly to improving physical and mental health and social relations (Bergier, Bergier, and Kubińska 2010;McCabe 2009;Moura, Kastenholz, and Pereira 2018;Patterson and Balderas 2020;Patterson and Pegg 2009). Moreover, participation in leisure activities, including tourism activities, has a positive impact on individual self-esteem and well-being (Bergier, Bergier, and Kubińska 2010;McCabe 2009;Moura, Kastenholz, and Pereira 2018;Patterson and Balderas 2020;Wang et al. 2017), preventing isolation and increasing social interactions (Patterson and Pegg 2009). ...
Although access to leisure is a right for all, people with disabilities (PwD) face great constraints in exercising this right. Using a qualitative approach, this study examines the view of a group of Portuguese social organizations (PSO) that support PwD concerning the needs, motivations and constraints that they face when participating in tourism activities, as well as the benefits obtained through the participation in these activities. The results highlight that PwD are strongly motivated to participate in tourism activities, but they face a great number of constraints (intrapersonal, interpersonal and structural). Moreover, according to the view of PSO, PwD feel the benefits obtained from their participation in tourism activities intensely, which contributes to enhancing their well-being. The paper ends with strategies that should be implemented in tourism destinations to overcome the travel constraints faced by PwD to increase their participation in tourism activities.
... Por su parte, sólo los asociados y una de las profesoras del primer grupo de discusión destacaron las ventajas que conlleva para las PcD la participación en el turismo como actividad social, cultural y saludable, y el hecho de poder hacerlo de manera independiente (Carneiro et al., 2022;Moura et al., 2018Moura et al., , 2022Rubio-Escuderos et al., 2021). ...
Eje temático 1. Turismo y bienestar. RESUMEN (400 palabras) El desarrollo de un modelo turístico accesible requiere que los responsables de las infraestructuras, productos y servicios que conforman el destino sean conscientes de su significado y beneficios. Este artículo tiene por objeto examinar la situación del turismo accesible en destinos urbanos desde la perspectiva de los actores implicados. Para ello se ha tomado como caso de estudio la ciudad de A Coruña (España), donde los datos fueron recopilados a través de 9 entrevistas y 2 grupos de enfoque, sobre una muestra de 23 participantes, representantes del sector público, privado y asociativo. La información fue analizada bajo las pautas de la Teoría Fundamentada, con el apoyo del programa Atlas.ti. Entre otros resultados, se observa que la administración local estima que la accesibilidad turística podría reportar importantes beneficios económicos, sociales y medioambientales para los destinos. En contraste, en el ámbito empresarial no se considera que la demanda de accesibilidad sea, por el momento, lo suficientemente relevante como para adaptar su oferta. Se contribuye con este trabajo a ampliar el conocimiento acerca de la percepción de los stakeholders en relación con el turismo accesible, su papel como responsables de la adaptación del sector y la situación de los destinos para acoger a visitantes con requisitos especiales de acceso.
... La idea de la cual se parte en este documento, es que una ciudad accesible puede captar el potencial del turismo accesible, y así puede captar el interesante mercado mundial del turismo de personas con discapacidad y adultos mayores, estimado en 235 millones de dólares provenientes de la Unión Europea, Estados Unidos, Japón y Canadá; sin embargo, este potencial no se está aprovechando por la insuficiente accesibilidad (Antunes, Moura et al., 2018). Hay varias razones para desarrollar el turismo para todos, como es el considerar al turismo como un elemento básico en la vida cotidiana, un derecho de nuestra sociedad, siendo además, un factor de integración social (Atár, András et al., 2019). ...
Conceptualizar el turismo accesible para reflejar todas sus dimensiones y multidisciplinariedad es fundamental para el futuro. El estudio del turismo y la discapacidad ha sido un fenómeno relativamente reciente con el primer examen detallado que surge de la literatura sobre las limitaciones del ocio. A partir de este comienzo surgió una gran cantidad de estudios individuales que documentaron problemas importantes como demanda, oferta y coordinación de viajes para personas con discapacidad