Fig 3 - uploaded by Rania Fakhoury
Content may be subject to copyright.
Source publication
![Fig. 2 One-stop e-government reference framework [24]](profile/Rania-Fakhoury/publication/292983322/figure/fig2/AS:388034265665536@1469525986102/One-stop-e-government-reference-framework-24_Q320.jpg)
The paper investigates the implementation of One-stop government in Italy and the Lebanon. The Italian government’s One-Stop Business Shop (‘SUAP’) programme is first analyzed to discover why it has taken 12 years of legislation to get Italy’s municipalities fully on board, and whether it has returned the expected benefits by effectively lightening...
Similar publications
The implementation of E-government projects faces a number of challenges and failure. Conducted literature review shows that majority of E-government projects fails, either totally or partially, due to unfitted design of the projects. Case studies report that the experience with E-government initiatives are disorganized, unsuccessful, and yet count...
Citations
... The Italian Single business counters, are examples of a true one stop shop that delivers business services such as business licenses, construction permits and real estate services (Kubicek and Hagan, 2000). Furthermore, the Italian and Lebanese case in developing one stop shops have been studied by Castelnovo et, al. (2016) who argue that both the Lebanese and Italian cases hold resemblance in the complexity of their administrative procedures. Moreover, Castenovo et, al. (2016) highlighted some lessons from the Italian experience, which could be adopted by the Lebanese government, mainly in areas of ICT, legislations and empowerment of local governments. ...
The study aims to investigate SMEs growth barriers and to explore the impact of a lack of SME directed policy on the growth of the sector in Lebanon. In addition, the paper aimed to explore the potential importance of an SME one- stop-shop as part of a strategy to bolster the sector.
The reserch highlighted the main literature accounts that tackle the issues revolving around the contribution and role of SMEs in the overall economic and social development. In addition, the literature accounts revealed the main arguments concerning pro and against government interventions in promoting SMEs, as well as several accounts that discussed the importance of one-stop- shops and their role in elevating administrative burdens on SMEs
Adopting a mixed method research approach, the reserch relied on both quantitative and qualitative research methods including interviews, survey questionnaire and recourses from international reports in addition to several literature accounts. The results were further triangulated through the adoption of a concurrent triangulation method.
The reserch results revealed that the most hindering factors for SME development in Lebanon were the political, economic and security situations along with excessive administrative burdens and un-supporting business and regulator environments. Furthermore, the paper has drawn lines of a close tie between the lack of SMEs directed governmental policies and the growth of this sector in Lebanon.
Moving this further, the study argued that the relation between SMEs development and public policy must be approached from an overarching perspective. the fragmentation of SMEs policy approach and the absence of a national economic and social development plan play a negative role on SMEs operating within the Lebanese economy. Hence, SMEs directed policies as well as the creation of a SMEs one stop shop within the current policy framework might not be as effective. In this regard, the paper recommended generating a unified national SMEs definition in Lebanon, in addition to establishing a National SMEs Directorate that work on coordinating the efforts of different stakeholders both in the public and private sectors; which will be the first step in establishing a policy framework that caters for the need of these enterprises as vital components of the country’s economic and social development.
... , the Italian and Lebanese case in developing one stop shops have been studied byCastelnovo et, al. (2016) who argue that both the Lebanese and Italian cases hold resemblance in the complexity of their administrative procedures. Moreover,Castenovo et, al. (2016) highlighted some lessons from the Italian experience, which could be adopted by the Lebanese government, mainly in areas of ICT, legislations and empowerment of local governments. ...
The dissertation aimed to investigate SMEs growth barriers and to explore the impact of a lack of SME directed policy on the growth of the sector in Lebanon. In addition, the research aimed to explore the potential importance of an SME one-stop-shop as part of a strategy to bolster the sector. The dissertation highlighted the main literature accounts that tackle the issues revolving around the contribution and role of SMEs in the overall economic and social development. In addition, the literature accounts revealed the main arguments concerning pro and against government interventions in promoting SMEs, as well as several accounts that discussed the importance of one-stop-shops and their role in elevating administrative burdens on SMEs Adopting a mixed method research approach, the dissertation relied on both quantitative and qualitative research methods including interviews, survey questionnaire and recourses from international reports in addition to several literature accounts. The results were further triangulated through the adoption of a concurrent triangulation method. The dissertation results revealed that the most hindering factors for SME development in Lebanon were the political, economic and security situations along with excessive administrative burdens and un-supporting business and regulator environments. Furthermore, the dissertation has drawn lines of a close tie between the lack of SMEs directed governmental policies and the growth of this sector in Lebanon. Moving this further, the dissertation argued that the relation between SMEs development and public policy must be approached from an overarching perspective. the fragmentation of SMEs policy approach and the absence of a national economic and social development plan play a negative role on SMEs operating within the Lebanese economy. Hence, SMEs directed policies as well as the creation of a SMEs one stop shop within the current national situations might not be as effective. In this regard, the dissertation recommended generating a unified national SMEs definition in Lebanon, in addition to establishing a National SMEs Directorate that work on coordinating the efforts of different stakeholders both in the public and private sectors; which will be the first step in establishing a policy framework that caters for the need of these enterprises as vital components of the country's economic and social development.
