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5. The Service Development Layer Model (SDLM) for online services (adapted from Sikorski, 2008)

5. The Service Development Layer Model (SDLM) for online services (adapted from Sikorski, 2008)

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Figure 1.1. IT-based interactive systems and services (Credits:...
Figure 1.2. Front-end and back-end of a web-based service (Credits:...
Figure 1.3. Perceived quality of an interactive software product
Figure 1.4. The FUVUX model for digital products (adapted from...
+61 Figure 1.5. The Service Development Layer Model (SDLM) for online...
INTERACTION DESIGN IN AGILE IT PROJECTS
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  • Jun 2021
This book: • provides an easy-to-follow overview of practical methods for designing User Experience (UX) in digital products, such as online services or mobile applications; • spans UX-related design activities across all stages of the agile IT project: Strategy, Design, Development, Testing, Evaluation, and Retrospective; • focuses equally on t...
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