Figure - available from: Frontiers in Robotics and AI
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Study participants individually role-played a scenario with Furhat in a simulated pharmacy. Staged photograph by Marie Lillhannus.
Source publication
Introduction: The sustainable implementation of socially assistive robots in a pharmacy setting requires that customers trust the robot. Our aim was to explore young adults’ anticipations of and motives for trusting robot medication counseling in a high-stakes scenario.
Methods: Through a co-creation approach, we co-designed a prototype application...
Citations
... In the second step of the project, following the application design process, the application prototype was tested by potential pharmacy customers in the simulated pharmacy setting for the evaluation of user experiences concerning the HRI. 40 As a part of step two, the current study commenced with the participating pharmacists acting as pharmacy customers, individually interacting with the Furhat robot in the simulated pharmacy setting (Fig. 2b). The participants were instructed to present a request to buy an emergency contraceptive pill with somewhat varying scenarios ( Table 1). ...
... 55 Similar customer thoughts concerning relevant barriers when receiving medication counselling by the robot to be taken into account in further development of the device are identified in the previously mentioned evaluation of potential customers experiences concerning the HRI in question. 40 A major advantage of the social robot in medication counselling stated by the participants in this study is its benefit with respect to medication safety in situations where the customer for whatever reason feels uncomfortable about receiving counselling from a human pharmacist. Bespoke situations are such where the customer is acquainted with the pharmacists e.g., in small communities, or for some reason fears being judged. ...
... Pharmacists speculate that such issues may even lead to customers not buying the medicine. These findings are also in accordance with the study on potential customer experiences concerning the HRI, 40 showing that the robot can offer customers a chance to maintain their self-esteem, thereby diminishing shame. ...
