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Purpose: The research is focused on the higher education institutes, and non-state sector in Sri Lanka. The study aims to understand perspectives presented by the positive and negative reviews on sixty-four (64) higher education institutions. Design/methodology/approach: A total of Two Thousand Five Hundred (2500) reviews have been studied. The res...
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... By using a deductive approach, this study examines the actual language practices in the workplace to understand whether the idea of promoting Indian languages and multilingualism would yield the desirable traits among engineers, developers, designers, businessmen, lawyers, and others. The deductive approach relies on a comprehensive review of existing literature to establish the variables and draw informed conclusions (Janathanan, 2024). ...
Amid a multitude of languages, English is given primacy in business and commerce in
India. This study examines the language choices and usage pattern in the corporate
world to understand how the diverse linguistic base of employees is utilized across
the workplace. Data were collected through Google Forms and in-depth interviews.
Results show that English is the preferred language for all official communications. A
strong command over English is crucial for job interviews and client requirements.
However, employees prefer regional languages when conversing informally, and a
majority also want regional languages to be a part of the formal communication
process.
... Students can share their perspectives freely and voluntarily using these platforms, thus offering better insight into matters significant to students, such as academic issues, administrative services, campus facilities, and social aspects of university life (Alismaiel et al., 2022;Manca & Ranieri, 2016). In light of this, recent research (e.g., Janathanan, 2024;Lahlou, 2023;Santoso et al., 2024) has contributed to the growing importance universities place on online reviews, particularly as institutions begin to acknowledge the richness and depth of online feedback as a source of authentic information concerning student experiences (Cramarenco, 2023). Nonetheless, research on this form of feedback is still lacking. ...
... Studies examining online reviews of universities often highlight recurring themes, regardless of the geographic location of the institutions analysed. Many studies have focused on individual universities (Janathanan, 2024;Lahlou, 2023) or broader national contexts (Santoso, 2024;Shah et al., 2020), revealing shared concerns among students. Key issues frequently discussed include the following: ...
... • Campus facilities: Another prevalent theme is the quality of campus facilities, such as libraries, laboratories, fitness centres, and learning spaces. Reviews frequently highlight both positive and negative aspects of these facilities, with students noting issues related to maintenance, accessibility, and adequacy of resources (Janathanan, 2024;Santoso, 2024;Shah et al., 2020). ...
For higher educational institutions, reviews on Google Maps offer a free and easily accessible platform for students to express their needs and voice their concerns voluntarily. Such a platform can be valuable for capturing a wide range of academic and non-academic aspects that may not be manifested via traditional feedback instruments such as surveys. Accordingly, this study explores the themes that emerge in a corpus of online reviews collected from Google Maps of 29 Saudi public universities while also highlighting how such reviews form a public discourse shaped by the medium itself. To this end, this research employed an NLP advanced technique, namely BERT, to categorise the reviews into themes based on their semantic similarity. Then, a thematic analysis was conducted to reveal six main recurrent themes in the corpus: location and accessibility, facilities and infrastructure, academic quality and teaching, student support services, religious sentiment and gratitude, and community and social environment. The findings indicate that while Google Maps reviews capture a number of cultural and social aspects of university life, they inherently foreground physical (e.g., amenities) and logistical (e.g., location) dimensions. The paper also demonstrates how online reviews provide students with a platform to raise issues related to both micro-level (e.g., specific courses, amenities) and macro-level concerns (e.g., inclusivity), hence their potential value in contributing to the evaluative discourse on higher education institutions. These results suggest the need for a systematic engagement with online feedback platforms to promote continuous institutional improvement and cultivate an inclusive, student-centred educational environment.
