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SCOR 10.0, Different hierarchical levels 

SCOR 10.0, Different hierarchical levels 

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Conference Paper
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Does performance measurement improve the performance in humanitarian aid? Approaches from the private sector are analyzed with their application to the humanitarian sector. One central finding is that performance measurement is more than the collection of data – approaches that are able to combine the process-oriented perspective with performance m...

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Citations

... The design for sudden-onset humanitarian Proceedings of the 11th Annual International Conference on Industrial Engineering and Operations Management Singapore, March 7-11, 2021 relief operation must satisfy the objectives of being agile and responsive (Dubey et al. 2020, Lamenza et al. 2019. From the past, many efforts have been devoted to improving humanitarian relief supply chain operations through the applications of the SCOR models (see examples in Blecken 2010, Bölsche 2012, Tatham and Spens 2011 as the effective relief operation could mean a huge difference between life and death. ...
... In addition, the SCOR model allows us to identify opportunities for process and performance enhancement (Qing et al. 2016). While the SCOR model has been criticized for being too rigid in performance measurement in the context of humanitarian supply chain (Davidson 2006), it has been successfully implemented in large humanitarian organizations such as World Food Programme or WFP (Bölsche 2012). Noting the differences between humanitarian and commercial supply chains in terms of objectives, processes, and operating environments, Qing et al. (2006) further applied the SCOR framework to the context of humanitarian emergency supply chains (i.e. the sudden-onset) and proposed a hierarchical benchmarking framework with identification of a set of 26 metrics. ...
... Scholars have developed measures and performance measurement frameworks for the humanitarian supply chain. To this end, a few scholars have developed performance measurement frameworks based on the Supply Chain Operations Reference (SCOR) model (Blecken, 2010;Bölsche, 2012;Lu et al., 2016). However, the SCOR model has been criticized for being difficult to be implemented in the humanitarian setting due to its complexity (Davidson, 2006). ...
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Purpose In recent years, the Balanced Scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and outcomes. They are not able to provide a dynamic perspective of the organization with factors that drive the organization’s behavior towards its mission. Lack of conceptual references seems to hinder the development of a performance measurement system towards this direction. Design/methodology/approach We formulate the interdependencies among KPIs in terms of cause-and-effect relationships based on published case studies reported in international journals from 1996 to 2017. Findings This paper aims to identify the conceptual interdependencies among key performance indicators (KPIs) and represent them in the form of a conceptual model. Research limitations/implications The study was solely based on relevant existing literature. Therefore further practical research is needed to validate the interdependencies of performance indicators in the strategy map. Practical implications The proposed conceptual model provides the structure of a Dynamic Balanced Scorecard (DBSC) in the humanitarian supply chain and should serve as a starting reference for the development of a practical DBSC model. The conceptual framework proposed in this paper aims to facilitate further research in developing a DBSC for humanitarian organizations. Originality/value Existing BSC frameworks do not provide a dynamic perspective of the organization. The proposed conceptual framework is a useful reference for further work in developing a DBSC for humanitarian organizations.
... This study is thus initiated to address the above issues by choosing SCOR model as the key framework, seeing it is a comprehensive supply chain process model covering multiple levels of supply chain operations with ready-made KPIs generated from its extensive application in the commercial world. While SCOR had been criticized for being too rigid in performance measurement in the field of humanitarian logistics (Davidson, 2006), it has been successfully implemented in large HROs such as the World Food Programme (Bölsche, 2012). The adoption of SCOR agrees with the suggestion of Tatham and Spens (2011), who propose SCOR as the first step for a unified reference source for the HROs. ...
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... Blecken 2010, pp. 57-61;Bölsche 2013a). When treating with hazardous good environmental aspects considerations about risk reduction have to be taken into account, as well. ...
... A deep explanation of all the listed missing aspects would go too far in this publication. So we concentrate in the following on one possible method from supply chain management which can be transferred from the private to the humanitarian sector (Bölsche 2013a)and over that to the special topic hazardous goods in humanitarian supply chains: The Supply Chain Operations Reference-model (SCOR). ...
... As an example medical products are chosen below as relief items and dangerous goods. Starting on the first level (Bölsche 2013a and2013b): ...
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