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The pervasiveness of the work-related use of information and communication technologies after hours (W_ICTs) has raised concerns about its impact on employees. However, research on the relationship between W_ICTs and employee outcomes presented inconsistent findings. To address this issue, this study draws on the cognitive appraisal theory of stres...
Contexts in source publication
Context 1
... results of the regression analyses using SPSS 24.0 to test our hypotheses are presented in Table 3. The interaction term of W_ICTs and job control was significant (b = 0.067, p < 0.05) for predicting needs satisfaction. ...Context 2
... shown in Model 4 in Table 3, the interaction term of W_ICTs and job control was significant (b = −0.151, p < 0.01) for predicting workplace anxiety. ...Context 3
... 6 and Model 7 in Table 3 present the results of the predictors of cyberloafing. The negative relationship between needs satisfaction and cyberloafing was supported (b = −0.403, ...Citations
Purpose-The purpose of the paper is to understand whether, why and when role overload predicts an organization-directed CWB: cyberloafing. To do so, we utilize the Stressor-Emotion-CWB theory and social exchange theory.
Design/methodology/approach-The authors collected data from 506 employees working in five Information Technology (IT) firms in India using a multiwave survey design. Results revealed support for all the hypotheses. Findings-This study found that negative affect partly carries the influence of role overload to cyberloafing. Secondly, the results indicate that role overload has a direct and positive relationship with cyberloafing. Third and finally, we found that narcissism moderates the positive relationship between role overload and negative affect, followed by cyberloafing. Originality/value-This paper showcases that role overload can evoke cyberloafing both as a coping mechanism and a retaliatory response directed at the organization. This paper further demonstrates that employees high in narcissism are vulnerable to stressors like role overload, and as a result, they experience more negative emotions and engage in more cyberloafing.