Figure - uploaded by Rania Fakhoury
Content may be subject to copyright.
Source publication
Active citizenship and trustworthiness may affect behavioural intentions to use e-government services. Such uses of information and communication technologies may improve public administration, yet adoption of e-government systems by end users has remained far below expectations, despite continued efforts in many countries. The low adoption and use...
Similar publications
Every e-government development has its supporting factors and various limitations that hinder the implementation of e-government initiatives and further improvement of e-services. This paper examines and evaluates the specific challenges, trends and the progress of e-government between the years 2008 and 2014 in the European Union Member States bas...
The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey method, 203 responses were collected from accountants in Turkey. A partial least square structural equat...
Nowadays the different IT tools and use of the internet have appeared almost in every sectors of the economy, so it may give several benefits and help to the agricultural producers. In this article I give a brief overview about e-government and its’ opportunities, then I give a short description of a few important governmental and specialized admin...
When improving human-centered service systems (HCSSs) with information and communications technology (ICT), financial aspects are important but challenging for companies with established business models (BMs). The use of ICT and changes in value creation reflect business needs, but commercial success requires modifications and extensions of the BMs...
Consumer education and behavioural intention to use e-government services in Lebanon. We explore the effect of consumer education on the likelihood of increasing the behavioural intention to use e-government services in Lebanon in the context of initial learning experience . E-government refers to the use of information and communication technology...
Citations
... A comparable situation exists for the web contents and social media applications of the tourism industry. Although there are studies examining this relationship between the e-service experience and the behavioral intention of users (Sousa & Voss, 2012;Fakhoury & Aubert, 2015), it is seen that studies that deal with the subject in terms of tourism behavior are limited (Sreejesh & Abhilash, 2017). However, considering that the worldwide online travel market has reached 475 billion dollars in 2022 (Statista), it is a meaningful effort to examine the perception of e-service and tourism behavior, especially through social media. ...
This study examines the impact of Instagram's e-servicescape on the behavior of young people using a model based on social cognitive learning theory. 408 young tourists participated in the quantitative research. The research model and hypotheses were examined using exploratory factor, correlation, and regression analyses. The results showed that layout & functionality had no impact, while tourists' positive emotions and online flow experiences were influenced by financial security and esthetic appeal. It was also noted that the components of Instagram's e-service experience play a crucial role in understanding the travel behavior of young people. Therefore, it is important for tourism businesses to continually improve content of their account, especially in terms of financial security and aesthetic appeal, as the experiences of young travelers on Instagram impact their purchase intentions. Incorporating online flow experience and positive affect into the social cognitive learning model helps better explain tourists' behavior on social media. The study offers a perspective to tourism researchers and professionals by providing information about the meaning of young tourists' social media use for the tourism industry.
... A person's past experiences and trust in the government's reliability and integrity are developed through time (Park, Choi, Kim, & Rho, 2015). A lack of confidence in the government is impeding the drive to encourage citizens to use e-government technologies (Fakhoury & Aubert, 2015;Park et al., 2015). Trust in government is positively related to usage of e-government services (Li & Shang, 2023). ...
Public engagement is important in sustaining public health through an effective risk communication process with e-government applications. By integrating seeking health risk information, social media competence, and trust in government information into the protective theory model, this study examines public engagement in adopting e-government applications for health risk communication in order to achieve sustainable public health practices with self-protective discipline. By applying the convenience sampling method, this study has collected 230 sample data and analysed using Partial Least Square-Structural Equation Modelling Technique. The results indicated that perceived severity and response efficacy have a significant influence on risk information-seeking behaviour. Social media competence and trust in government information were found to significantly determine the intention to adopt e-government applications to interact with the government for risk communication. The findings suggest that it is crucial for the government to establish trust and enhance the publics’ digital competence so as to increase the effectiveness of risk communication through the application of e-government services.
... several studies have investigated the effect of trust in e-government on system usage. According to research by Fakhoury and Aubert (2015), trust in the internet and government have a significant effect on the usage of e-government. research by Franque et al. (2022) which shows that trust affects the use and users' continued intention of mobile payment services. ...
The use of information communication technology for tax reporting has an important role in increasing economic growth and people’s quality of life. This research aims to evaluate the success of information systems and trust in the government on usage and user satisfaction, as well as the impact on tax compliance. The success of information systems consists of three variables, namely information, service, and system quality. This research also involves gender, education, and age as moderating variables. Subsequently, this study investigates whether tax compliance has an impact on a sustainable information society. This research was conducted on micro, small, and medium business taxpayers in Bali Province, Indonesia. Data collection was carried out by distributing survey questionnaires, with 128 taxpayers participating in this research. PLS-SEM was then used to test the hypothesis. This study found that the tax reporting system’s quality has a positive effect on usage and user satisfaction, while trust in the government has no effect. However, this study reveals that gender, education level, and age have no significant effect on the relationship between usage and satisfaction of e-filing users and taxpayer compliance. Furthermore, the results show that usage and user satisfaction have a positive effect on tax compliance, which in turn affects the sustainable information society. This research has implications in terms of the importance of improving the quality of the tax reporting system in Indonesia in realizing a sustainable society.
... The result is similar with the study of Carter and Belanger (2005), where trustworthiness is deemed significant to the use intention of user. There are also similar traits of results from prior study by Fakhoury and Aubert (2015), where consumers will definitely rely on their perception of trust when providing confidential and personal information electronically. ...
... As trustworthiness had the most significant impact, the management should ensure that security and the privacy of the data could not be breached or leaked by irresponsible person. The confidence of the staff should be increased so that they will not have any doubt when entering undisclosed or personal information (Fakhoury and Aubert, 2015). Thus the developer may design a system that have enough security protection and also accessible only by authorized person by commanding password or any security protocol. ...
... Trust is a specific attitudinal response of a person to another in exchange for fairness, truthfulness, and authenticity. All social relationships are based on trust, particularly in online platforms where advanced technology is applied; it is worth considering 25 . Both parties confidently deal with whether an element of trust exists. ...
... Customers are more likely to see technology favorably and perceive it as reliable, which might increase the acceptance and usage of ICT in education. Because regulatory agencies are seen as reliable, educational stakeholders might be more open to experimenting with new ICT tools and platforms 25 . ...
... Perceived trust refers to the subjective belief or confidence that individuals, such as students, have in the reliability, effectiveness, and ethical use of ICT technologies and digital information within the realm of education 51 . Six items of perceived trust were suggested by 25 . Perceived security refers to individuals' assessment or belief in ICT technologies used in educational settings. ...
The context of education has changed due to revolutionary developments in the information communication technology (ICT) industry in the post-COVID era. Innovative learning methods were introduced in the education sector to promote quality education. The students find it more convenient to use ICT tools to integrate their knowledge-seeking. China has recently paid more attention to developing and adopting electronic infrastructure. The study assesses the effect of technology self-efficacy (TSE) on ICT acceptance and implementation in China’s education sector. It also analyzed the role of perceived trust, perceived security, and electronic word of mouth (eWOM) in integrating digital information sharing and interaction tools. Data is collected from 382 business students at Chinese universities. The results revealed that perceived trust mediates the relationship between TSE and the actual use of ICT tools, intention to use ICT tools for information, and intention to use ICT tools for interaction. Further, perceived security and eWOM significantly moderate the relationship between TSE and perceived trust. The findings indicate that it is essential to offer assistance and instruction to students in the educational sector so they can use ICT technology more frequently. It is also crucial for organizations to establish a supportive culture and provide the necessary technological resources to facilitate the use of ICT.
... Intention to use ICT: Five items were occupied from N. Kim et al. (2019). The five items of trustworthiness suggested by Fakhoury and Aubert, (2015). Social influence was calculated using five items taken from Martins et al.(2014). ...
Information and communication technology (ICT) has become increasingly important worldwide in education. This study aims to recognize the factors that influence the intention to use information and communication technology (ITUICT) and its acceptance in the education sector in China. A literature review was conducted to ascertain the potential factors such as perceived awareness, information acquisition, trustworthiness, social influence, and regulatory support that could affect the acceptance and ITUICT. For results, a survey was conducted on a sample of 381 university employees in China using a convenience sampling approach. The collected data were analyzed using partial least squares-structural equation modeling (PLS-SEM). The results show that individual factors such as perceived awareness, information acquisition, trustworthiness, social influence, and regulatory support significantly impact the ITUICT. Additionally, trustworthiness positively moderates the relationship among perceived awareness, information acquisition, social influence, regulatory support, and ITUICT. Policymakers and educators can use the findings of this study to enhance the adoption of ICT in China’s education sector. The results of this study suggest that it is important to provide educational sector employees with training and support to increase their use of ICT technology. Furthermore, this paper offers theoretical progression to create a supportive organizational culture and provide the educational sector with the necessary technological resources to facilitate the use of ICT.
... Trust in government leads to support for policies and regulations and compliance with governmental suggestions because individuals trust governments when governmental services benefit the public (Hetherington and Husser, 2012). Meanwhile, lack of trust in the government inhibits the implementation of regulations or policies (Fakhoury and Aubert, 2015;Park et al., 2015). Prior studies have shown that people with higher levels of governmental distrust are more likely to join boycotts, protests, and other citizen initiatives; whereas governmental trust leads to more favorable public perceptions of governmental actions (Hooghe and Marien, 2013). ...
... That trust influences risk perceptions and decision-making has been well documented (e.g. Fakhoury and Aubert, 2015;Montijn-Dorgelo and Midden, 2008;Park et al., 2015;Siegrist, 2000;Slovic, 1987). This study adds to this line of research by elucidating the role that trust plays in helping individuals with insufficient information tolerate such insufficiency and avoid further information seeking. ...
This study examined how uncertainty affects information seeking and avoidance behaviors via information insufficiency in the COVID-19 vaccination context. It also investigated how trust in science, government, and society moderate the effects of information insufficiency. An online experiment with 131 Korean adults showed that uncertainty indirectly affects information seeking intentions via information insufficiency, which is moderated by science trust and governmental trust. It also showed that uncertainty indirectly affects information avoidance intentions via information insufficiency, which is moderated by social trust.
... Studies in other areas such as e-Government e.g. (Aubert, 2015;Murathan Kurfali, 2017) and e-Commerce (Pavlou, 2003;John, 2012) have demonstrated the importance of trust in electronic services adoption or impediment. This provides a basis for argument that this may apply to healthcare as well (Stegwee, 2015). ...
... Therefore, there seems to be satisfactory proof confirming people's are ability to instill trust in technology for instance, trust placed in a computer system or information document (Wallace, 2003). Furthermore, scholars affirm that consumer attitudes to technology, and particularly trust, has an effect on how that technology is used (Pavlou, 2003;John, 2012;Aubert, 2015;Kurfali, 2017). ...
The way technology is accepted and utilized may have significant hypothetical and concrete inferences. Thus, eHealth, like any other technology, has little value unless it is used. In this study, fundamental elements influencing consumers' decision to utilize eHealth services in Malawi were assessed. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) model as the primary model of inference, two new constructs were introduced to determine whether trust is a significant contributor in consumers' decision to use eHealth. Through convenience sampling, a total of 400 responses were collected over a period of 6 weeks and evaluated using Structural Equation Modeling (SEM) technique. Outcomes of the analysis showed that Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions, had an affirmative effect on Behavioral Intentions to use eHealth. Performance Expectancy indirectly had a positive effect on Behavioral Intentions to use eHealth services via Trust in internet and Trust in online healthcare providers. However, Trust of Internet had an insignificant effect while Trust in online healthcare providers had a positive effect. Thus, government and stakeholders in the health sector need to create platforms for engagement in health-related matters targeting the youth between 18 and 35 years who are the largest consumers of internet services.
... Indeed, debates surrounding participation abound; however, despite the challenges and criticisms, participation remains an indispensable component of governance (Young & Tanner, 2022). Above all, active citizenship assumes a pivotal role in the nexus between participation and trust (Fakhoury & Aubert, 2015). Citizen participation contributes significantly to cultivating trust in government and public administration, a cornerstone of democracy (Yang & Pandey, 2011). ...
Governance, which emerged as a model of governance in the aftermath of the proclamation of the Republic, is currently recognized as a dominant paradigm in governance. It is posited that well-functioning governance mechanisms have a significant impact on the trust in public administration. The objective of this study is to analyze the influence of governance on public trust. To achieve this aim, dimensions of governance such as responsiveness, accountability, transparency, and participation have been selected. Data has been collected from 367 citizens residing in the province of Uşak through a combination of face-to-face and online survey instruments. The findings indicate that all four dimensions of governance have statistically significant positive effects on citizens' trust in public administration. Participation, however, exerts a comparatively lower impact on trust compared to the other dimensions. Consequently, at the local governance level, effective and efficient provision of public services necessitates well-functioning governance mechanisms. Such mechanisms positively affect citizens' trust in public administration, which in turn holds pivotal importance for the continuity of the Republic.
... Perceived trust is a statistically significant factor influencing users' decision to adopt and use e-Government (Colesca and Dobrica 2008). Similarly, the adoption of e-Government services has been aided by an increase in trust (Abu-Shanab 2014; Fakhoury and Aubert 2015). A reliable service leads to a stronger perception of the long-term usefulness of using e-Proceedings of the 4 th Asia Pacific Conference on Industrial Engineering and Operations Management Ho Chi Minh City, Vietnam, September 12-14, 2023 Government services (Liu et al. 2014). ...
This article aims to conduct empirical research on the relationship between determinants of citizen relationship quality and e-government adoption. Using primary data from a cross-sectional field survey, 11 cities, towns, and districts in Tien Giang Province, Vietnam were analyzed. Statistical descriptive analysis was performed on the responses received from 529 respondents by using SmartPLS4 to evaluate the measurement and structural models. This research investigated four attributes such as perceived accountability, security, responsiveness, and transparency are some of the features studied along with their respective influences on the quality of relationships with citizens, which are drivers of e-Government adoption. This study shows that when people have positive impressions of their government regarding security, responsiveness, and transparency, they are more likely to trust and satisfy their government and use e-government services. However, there is no correlation between citizens' sense of responsibility and the quality of their interpersonal relationships. Additionally, there is a favorable correlation between relationship quality and the use of e-Government. The results provide new insight into the relationship between trust and satisfaction and the likelihood of using e-Government services. This research contributes to our understanding of what makes relationships flourish by delving into the dynamics between four factors: responsibility, security, responsiveness, and transparency. The findings aid practitioners like government agencies in better-comprehending e-service delivery, which in turn promotes more widespread use of e-government.
