Representation of the 'feedback' elements Searching in several sources about e-participation, we have come across different classifications. For example, the United Nations (UN) e-Government Survey (2008) adopts a tripletiered classification for e-participation, namely e-information, e-consultation and e-decision making. E-information overlaps with the elements of citizens' involvement (inclusion) and awareness by providing " online publishing of the official e-participation policy, listings of opportunities for online participation and electronic notification mechanisms to involve citizens " (United Nations, 2008, p. 62). E-consultation overlaps the element of engagement through " online channels " , such as blogs, informal polls, instant messaging etc. (United Nations, 2008, p. 63). E-decision making evaluates " individual citizen's input " (participation) and " a government's commitment to e-participation " (feedback) (United Nations, 2008, p. 63).  

Representation of the 'feedback' elements Searching in several sources about e-participation, we have come across different classifications. For example, the United Nations (UN) e-Government Survey (2008) adopts a tripletiered classification for e-participation, namely e-information, e-consultation and e-decision making. E-information overlaps with the elements of citizens' involvement (inclusion) and awareness by providing " online publishing of the official e-participation policy, listings of opportunities for online participation and electronic notification mechanisms to involve citizens " (United Nations, 2008, p. 62). E-consultation overlaps the element of engagement through " online channels " , such as blogs, informal polls, instant messaging etc. (United Nations, 2008, p. 63). E-decision making evaluates " individual citizen's input " (participation) and " a government's commitment to e-participation " (feedback) (United Nations, 2008, p. 63).  

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In an era of citizens’ discontentment on democratic institutions, parliaments as a democratic cornerstone, are constantly striving to create alluring services taking, at the same time, into account the difficulty of achieving accessibility and transparency in citizens’ e-participation. At the same time, the evolution of ICT tools presents opportuni...

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... example, parliament stakeholders should focus on civic education by including and involving all societal groups (schools, universities, non- governmental organizations and municipalities) in their e-participation ventures; they should reach underprivileged or hard to reach groups through fact sheets, open houses and, if possible, through cell phones -especially for citizens living in developing countries; they should defend the unequal gender digital divide, such as social beliefs that exclude women from participating in politics, human trafficking or pornography through the internet related to women, or exclusion of women living in rural areas. This can be achieved by enacting legal frameworks to promote equal access for women and men both in physical and electronic context, by implementing "a gender-conscious ICT policy development", by enabling a "closer cooperation between electoral bodies and gender groups" etc. (United Nations, 2010, p. 91). ...

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