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Reasons for querying the Bot SanIA (16.858 consultations)

Reasons for querying the Bot SanIA (16.858 consultations)

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Introduction: Digital health facilitates patient-centered, accessible, safe, and more efficient care, through technologies such as telemedicine, big data, bots, artificial intelligence, and other technologies. Undoubtedly, its implementation has been accelerated thanks to the COVID-19 pandemic, where they have demonstrated their effectiveness, by m...

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Chatbots have gained enormous popularity in recent years. IT giants such as Microsoft, Google and Facebook have taken an interest in automated conversations. Messaging apps like WhatsApp and Facebook Messenger are playing an increasingly important role in smartphone usage and communication in general perfect conditions for chatbots. This paper prov...

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... It is able to process messages in natural language, issued by the user through keyboard or audio systems and it generates responses sent again to the user. These automated voice conversation virtual assistants are useful for managing tasks with minimal human-machine interaction, or for health problem management, such as helping to improve weight loss [4] or helping depression [5] or to deal with COVID-19 crisis [6]. Bots can make information available at a scale well beyond telemedicine approaches due to automation and this can provide support for people who cannot afford care, who can't communicate well in English, or who prefer anonymity. ...
... This study shows how the chatbot SanIA has helped to establish a formal and secure communication channel between the citizen and the health system, to maintain continuity of care by providing advice, including psychological assessment, to patients whenever they want it 24/7 [6]. This psychological support has been of vital importance in a crisis situation such as that generated by where mental health problems have increased considerably. ...
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Full-text available
Introduction: Digital health facilitates accessible, safe and more efficient care, through technologies such as bots and artificial intelligence. Undoubtedly, its implementation has been accelerated thanks to the COVID-19 pandemic, where they have demonstrated their effectiveness, by maintaining continuity of care and facilitating early interventions, such as psychological support, that has been of vital importance in a crisis situation, where mental health problems have increased considerably. Objective and methods: Prospective observational study to describe the utility of SanIA chatbot during COVID-19 pandemic, focusing the psychological tool. Results: During 2020, we have experienced an exponential increase in the number of SanIA consultations, with 824,435 conversations attended. Within its multiple functions it has performed 60,467 confirmed appointments, 160,422 appointments canceled, 136,432 online checkins and 62,826 documents sent. One of its main functionalities is as a psychological bot that has carried out 6,915 psychological evaluations. Of these it has diagnosed 28% of costumers with depressed mood, 13% irritable mood, and 10% anxiety or panic attack disorder, doing 5,292 online mindfulness sessions via bot and generating 1,507 appointments with a specialist (psychologist, psychiatrist or neurologist). Conclusions: Chatbot SanIA has helped to fight the COVID-19 crisis, making information available and maintaining continuity of care by providing advice, including psicological assessment, to patients whenever they want it 24/7.
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La salud digital surge al aplicar tecnologías de la información y telecomunicación para promover la salud, y engloba un conjunto de utilidades como telemedicina o salud móvil, entre otras, que permiten desarrollar modelos de cuidado innovadores, centrados en el paciente y que mejoran la accesibilidad, la calidad y la eficacia1. La salud digital ha demostrado ser un aliado imprescindible para dar respuesta a las necesidades de los pacientes durante la crisis sanitaria causada por la enfermedad por coronavirus 2019 (COVID-19)2, pero también ofrece herramientas valiosas para solucionar otros retos del sistema sanitario, como la atención a la cronicidad y la escasez de profesionales sanitarios. Además favorece la evolución de la relación médico-paciente al permitir una atención más centrada en la autonomía, experiencia y necesidades del paciente, motivos por los que organismos nacionales e internacionales ya recomiendan desarrollar estrategias para potenciar su implementación3. Una de las principales áreas de la salud digital es la telemedicina, definida como la prestación a distancia de servicios sanitarios asistenciales, a través de sistemas y tecnologías de la información y comunicación, que puede realizarse entre médico-paciente o entre profesionales sanitarios3. La telemedicina puede ser prestada en tiempo real (o de forma sincrónica), como la teleconsulta o consulta telefónica (llamada sólo de audio) o videoconsulta (con audio y vídeo), donde el paciente y profesional (o 2 profesionales) están disponibles en el mismo momento, o también puede prestarse en tiempo no real (o de forma asincrónica), mediante el almacenamiento y envío de información, que será valorada posteriormente por el profesional, como son el uso del correo electrónico, chats o intercambio de imágenes como la teledermatología o telerradiología, o telemonitorización4.