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... terms of the content of the user reviews themselves, the focus was on eleven specific elements ( Table 2) that may be present in the reviews. Very often, reviewers rated the product using familiar phrases (up to 73% of reviewers), where the use of these phrases may have a positive/negative impact on the reader of the review in terms of availability bias. ...Context 2
... terms of the content of the user reviews themselves, the focus was on eleven specific elements ( Table 2) that may be present in the reviews. Very often, reviewers rated the product using familiar phrases (up to 73% of reviewers), where the use of these phrases may have a positive/negative impact on the reader of the review in terms of availability bias. ...