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Introduction:
The Good Pharmacy Practice (GPP) standards in Thailand have been legally implemented for all drugstores since 2014. However, customer satisfaction has not been studied. This research aimed to explore the satisfaction of the customers with the facilities and services received from drugstores under the GPP standards and examine the imp...
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Background:
Pharmacy has been recognized as a vital healthcare profession during the COVID-19 pandemic. The primary objective of the INSPIRE Worldwide survey was to determine the impact of COVID-19 on pharmacy practice and pharmacists' roles around the world.
Methods:
A cross-sectional online questionnaire with pharmacists who provided direct pa...
Purpose This article aims to highlight the distribution and growing acceptance of electronic pharmacies through the National Electronic Pharmacy Platform (NEPP) among Ghanaian citizens. Methodology A cross-sectional quantitative survey was conducted, analyzing transaction data from 84 out of the 226 electronic pharmacies registered with NEPP. The d...
Background
Pharmacists play a significant role in primary health Care. The competence assessment of pharmacists is a critical driver for enhancing primary healthcare performance. While several countries have developed competency frameworks for pharmacists in primary care, such frameworks are lacking in the Indian context.
Methods
This study aimed t...
Objectives: The pharmaceutical supply chain is an important component of the health system in drug supply. Pharmaceutical care is a critical factor in the final step of drug supply, from community pharmacies to patients. Pharmaceutical care is a process by which pharmacists collaborate with patients and other specialists in the design, implementati...
Introduction
Pharmaceutical care services (PCs) have evolved significantly over the last few decades, with a greater focus on patient’s safety and proven effectiveness in a wide range of contexts. Many of the evidence supporting this technique comes from the United States, the evaluation and adoption of (PCs) which differ greatly across the globe....
Citations
... Investigation into drugstore inspection practices and regulatory compliance in the Central region of Vietnam, including Da Nang, reveals pivotal insights into the enforcement of pharmaceutical standards for public health safety. Research by Parinyarux and Yotsombut (2022) indicates the crucial role of customer satisfaction and compliance with Good Pharmacy Practice (GPP) standards [9], noting that failure to meet these during inspections could jeopardize pharmacy license renewal. This situation calls for rigorous adherence to regulatory norms to maintain service quality and safety. ...
... Investigation into drugstore inspection practices and regulatory compliance in the Central region of Vietnam, including Da Nang, reveals pivotal insights into the enforcement of pharmaceutical standards for public health safety. Research by Parinyarux and Yotsombut (2022) indicates the crucial role of customer satisfaction and compliance with Good Pharmacy Practice (GPP) standards [9], noting that failure to meet these during inspections could jeopardize pharmacy license renewal. This situation calls for rigorous adherence to regulatory norms to maintain service quality and safety. ...
Introduction: Ensuring compliance with standards and regulations in the retail pharmaceutical sector is essential for protecting public health through maintaining the quality and safety of medications until their use. This study investigates the publication of inspection results of retail drugstores and the state of regulatory compliance at these facilities in the Central region of Vietnam, focusing on the city of Da Nang and several surrounding provinces. Methods: Using a retrospective descriptive method by employing a dual approach of website analysis and keyword searches, the study collected data from official portals and government websites. Selection criteria included reports on pharmaceutical inspection results at pharmacies from 2018 to 2022. Data was gathered and analyzed to assess inspection outcomes, identify common violations, and compare regulatory practices across different jurisdictions. Results and discussion: The inspection results analysis of 558 pharmacies revealed 90 violations (16.1%), with main issues including incorrect record-keeping and improper storage processes. Despite a general trend towards transparency and clarity in professional management at retail units, the data indicate that there are still prominent issues that require attention. The findings of this study align with previous global research, indicating common challenges in ensuring regulatory compliance at pharmacies. These findings emphasize the importance and challenges of pharmacies continuing to improve professional quality and compliance, focusing on common violations for prioritization in remediation and prevention. Conclusion: To enhance the safety and ensure the quality of pharmaceutical products reaching consumers, this study proposes insights and the importance of ongoing monitoring, stricter regulatory enforcement, and innovations in the quality management of pharmacy operations to accommodate evolving trends in the pharmaceutical industry within the context of scientific and technological advancements.
... Investigation into drugstore inspection practices and regulatory compliance in the Central region of Vietnam, including Da Nang, reveals pivotal insights into the enforcement of pharmaceutical standards for public health safety. Research by Parinyarux and Yotsombut (2022) indicates the crucial role of customer satisfaction and compliance with Good Pharmacy Practice (GPP) standards [9], noting that failure to meet these during inspections could jeopardize pharmacy license renewal. This situation calls for rigorous adherence to regulatory norms to maintain service quality and safety. ...
... Investigation into drugstore inspection practices and regulatory compliance in the Central region of Vietnam, including Da Nang, reveals pivotal insights into the enforcement of pharmaceutical standards for public health safety. Research by Parinyarux and Yotsombut (2022) indicates the crucial role of customer satisfaction and compliance with Good Pharmacy Practice (GPP) standards [9], noting that failure to meet these during inspections could jeopardize pharmacy license renewal. This situation calls for rigorous adherence to regulatory norms to maintain service quality and safety. ...
Ensuring compliance with standards and regulations in the retail pharmaceutical sector is essential for protecting public health through maintaining the quality and safety of medications until their use. This study investigates the publication of inspection results of retail drugstores and the state of regulatory compliance at these facilities in the Central region of Vietnam, focusing on the city of Da Nang and several surrounding provinces. Methods: Using a retrospective descriptive method by employing a dual approach of website analysis and keyword searches, the study collected data from official portals and government websites. Selection criteria included reports on pharmaceutical inspection results at pharmacies from 2018 to 2022. Data was gathered and analyzed to assess inspection outcomes, identify common violations, and compare regulatory practices across different jurisdictions. Results and discussion: The inspection results analysis of 558 pharmacies revealed 90 violations (16.1%), with main issues including incorrect record-keeping and improper storage processes. Despite a general trend towards transparency and clarity in professional management at retail units, the data indicate that there are still prominent issues that require attention. The findings of this study align with previous global research, indicating common challenges in ensuring regulatory compliance at pharmacies. These findings emphasize the importance and challenges of pharmacies continuing to improve professional quality and compliance, focusing on common violations for prioritization in remediation and prevention. Conclusion: To enhance the safety and ensure the quality of pharmaceutical products reaching consumers, this study proposes insights and the importance of ongoing monitoring, stricter regulatory enforcement, and innovations in the quality management of pharmacy operations to accommodate evolving trends in the pharmaceutical industry within the context of scientific and technological advancements.
... 79 103 105 109 114 Furthermore, CPs should have available records for expired drugs, as well as having specific procedures for disposal of expired products. 95 ...
Objective
To identify the defining features of the quality of community pharmacy (CP) services and synthesise these into an evidence-based quality framework.
Design
Systematic review following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines.
Data sources
International research evidence (2005 onwards) identified from six electronic databases (Embase, PubMed, Scopus, CINAHL, Web of Science and PsycINFO) was reviewed systematically from October 2022 to January 2023. Search terms related to ‘community pharmacy’ and ‘quality’.
Eligibility criteria for selecting studies
Titles and abstracts were screened against inclusion or exclusion criteria, followed by full-text screening by at least two authors. Qualitative, quantitative and mixed-method studies relevant to quality in CP were included.
Data extraction and synthesis
A narrative synthesis was undertaken. Following narrative synthesis, a patient and public involvement event was held to further refine the quality framework.
Results
Following the title and abstract screening of 11 493 papers, a total of 81 studies (qualitative and quantitative) were included. Of the 81 included studies, 43 investigated quality dimensions and/or factors influencing CP service quality; 21 studies assessed patient satisfaction with and/or preferences for CP, and 17 studies reported the development and assessment of quality indicators, standards and guidelines for CPs, which can help define quality.The quality framework emerging from the global literature consisted of six dimensions: person-centred care, access, environment, safety, competence and integration within local healthcare systems. Quality was defined as having timely and physical access to personalised care in a suitable environment that is safe and effective, with staff competent in the dispensing process and pharmacy professionals possessing clinical knowledge and diagnostic skills to assess and advise patients relative to pharmacists’ increasingly clinical roles.
Conclusion
The emerging framework could be used to measure and improve the quality of CP services. Further research and feasibility testing are needed to validate the framework according to the local healthcare context.
... There are also studies by Nattanee Hasitpanichkul and Viroj Jetsadalak (2014) and Pantira Parinyarux and Kitiyot Yotsombut (2022), which found that customer feedback is positive, it will influence on pharmacy because when customers are satisfied with the products and services received from the pharmacy will affect the frequency of service and sales value also increase. [20][21][22] A study by Hanafi et al. (2013) found that knowing the GPP is more likely to comply with GPP. 8 Thus, educating the licensees in the GPP correctly and periodically highlighting important information, will create continuous awareness leading to correct practice. 24,25 The need for support regarding GPP compliance as a legal requirement is compulsory to comply. ...
... However, obtaining certification as an 'accredited pharmacy' was optional. 8 The Thai GPP standards encompass four domains that pharmacies must adhere to: (1) places and equipment, (2) personnel, (3) quality control, and (4) pharmacy services. 9 With higher standards, accredited pharmacies are subject to a more comprehensive set of five standards, which include physical evidence, quality management, good pharmacy practice/services, law and ethics, and social/community involvement. ...
Background
Community pharmacists are now the most accessible healthcare professionals, providing advice, information, drugs, and devices across the globe during the COVID-19 pandemic. In Thailand, accredited community pharmacies meet higher standards than qualified community pharmacies, but little is known about the perspectives of accredited community pharmacists and patients in this emergency situation. This study aimed to assess pharmacists' and patients' perspectives on the challenges and opportunities they faced in providing or receiving patient care and services during the COVID-19 pandemic.
Methods
A cross-sectional study was conducted in March–August 2022 in a province located in the eastern part of Thailand. Participants of the study were full-time pharmacists and patients at accredited community pharmacies. A convergent mixed methods design was used and involved quantitative data about the perspectives of participants measured by online self-administered surveys and qualitative open-ended questions.
Results
Twenty pharmacists and 416 patients provided complete responses. The meta-inferences were expansive in three standards including physical evidence, quality management, and good pharmacy practices/services for both groups of participants. For the social/community involvement standard, pharmacists' and patients' opinions (free-text responses) confirmed their perspective scores.
Conclusions
This study highlights community pharmacy's crucial role in maintaining essential healthcare services during the pandemic, with patients acknowledging and appreciating the dedication of community pharmacists. The mixed methods findings provide valuable insights into pharmacists' and patients' perspectives, facilitating a deeper understanding and exploration of the potential roles community pharmacists can play in a post-pandemic world, embracing new technologies for improved systems.
... However, it is noted that working-age individuals often serve as caregivers for children or other family members with SFIs and thus may seek pharmacy services on behalf of these individuals. The demographic profile of the surveyed consumers also appears similar to that reported for typical users of community pharmacy services in other countries within the Association of Southeast Asian Nations (ASEAN) region [15,21,38]. Although the consumer and pharmacist surveys covered two different countries (Philippines and Thailand), the patterns of SFI etiology reported by consumers were similar and relatable to that described for other ASEAN countries [4]. ...
Abstract: Superficial fungal infections (SFIs) are among the most common skin diseases worldwide and are common in many parts of Asia. Community pharmacists are well-placed to help identify and manage SFIs. However, effective management may be hindered by a suboptimal consultation process, attributed to the misalignment between consumers’ and pharmacists’ viewpoints. The Fungal CARE (Care, Assess, Recommend, Empower) guide, a patient-centered collaborative framework, was developed to improve pharmacist-led SFI consultations in community pharmacy. A survey on real-world consumer experiences with SFIs provided insights for aligning the Fungal CARE guide with consumer perspectives. To further optimize the guide, community pharmacists were surveyed on their current practice and challenges of managing SFIs, as well as views on the usefulness of the Fungal CARE guide. The pharmacists’ survey indicated that respondents engaged with some but not all of consumers’ top concerns with SFIs, such as emotional and social aspects. Pharmacists identified their greatest challenges as poor compliance with SFI treatment and limited confidence in identifying and/or managing SFIs. Encouragingly, when presented with the Fungal CARE guide, nearly all pharmacists agreed it would be helpful and would use it in practice. Implementing the Fungal CARE guide may help improve pharmacist-led consultations for SFIs and encourage better treatment outcomes.
Introduction: Assessing quality in healthcare environments favors decision making with the lowest possible risk and the identification of strengths and weaknesses, leading to the structuring of reliable services. Objective: To synthesize current knowledge and existing literature on assessing the quality of community pharmacies (CF). Methods: This is a scoping review (SR) aligned with the methodology proposed by the JBI Manual for Evidence Synthesis, carried out in four databases, covering the period from 2012 to 2022. Basic qualitative content analysis and descriptive statistics were used. Results: Of the 1,103 documents retrieved, 64 were selected. Quality assessment has been carried out, most of the time, from the patient’s perspective (54.7%), through quantitative studies (62.5%), cross-sectional (59.4%), and using questionnaires developed or adapted by the researchers themselves (51.6%). From the analysis, seven thematic categories and 36 subcategories were identified, highlighting, respectively, “pharmaceutical services” (81.25%) and “dispensing” processes (73.44%); “infrastructure and ambience” (70.3%) and “ambience and accessibility” (54.7%); “user experience and satisfaction” (67.2%) and “evaluation of community pharmacy services” (35.9%). It was observed that the categories of “people management”, “patient safety”, and “storage and disposal of medicines” were less evaluated and not all instruments used addressed all categories. Conclusions: This SR mapped scientific production regarding quality assessment in CF. This study shows the need to develop a standardized instrument encompassing the various evaluative aspects, which were listed based on the categories and subcategories identified in this review, in order to provide a complete overview of CF.
Purpose
Good pharmacy practice is an important standard that highlight the quality of services in community pharmacies. In 2018, The Order of Pharmacists in Lebanon (OPL) published their own good pharmacy practices (GPP) guidelines. The need exists for investigational studies to assess GPP implementation status and the professional conduct of on-site staff towards these standards.
Methods
Data collection was carried out between February and August 2020 using a questionnaire covering: Socio-demographic variables; Indicator A (Attitude of the Community Pharmacists); Indicator B (Services and Facilities); Indicator C (Dispensing); Indicator D (Storage). Data analysis were performed on SPSS version 25, T-Test and ANOVA were used. A significant p value of <0.001, 95% confidence interval and variables with missing data counting less than 10% were considered.
Results
A total of 211 staffers from pharmacies were enrolled in the study, each representing one community pharmacy. The mean percent of adherence to GPP standards by community pharmacies in the South of Lebanon was below the recommended threshold of 75%. Only 65.09% adhered to all tested indicators (27% to Indicator A, 56.91% to Indicator B, 68.61% to Indicator C, 66.31% to Indicator D). Higher indicators were seen among providers who were aware of OPL standards (OR = 4.021), female (OR= 2.011) and being a licensed pharmacist (OR=3.506). Cronbach alpha of the overall score was 0.615.
Conclusion
Further steps shall be taken to improve the compliance to GPP standards. Steps shall include, identification of the core standards, such as dispensing, provision of adequate information, monitoring of storage conditions, and ensuring the presence of a licensed pharmacist. It is highly recommended that the OPL and the Ministry of Public Health develop a “Self-assessment tool” and an efficient training program to increase community Pharmacists’ awareness status. Regular assessment shall be carried to monitor the progress overtime.
