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McKinsey Digitalization Index [5]

McKinsey Digitalization Index [5]

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Figure 1. McKinsey Digitalization Index [5]
Figure 5. Digital Service Center as the matured state of Business...
Figure 7. Drivers of Business Services Center in Hungary, [1]
Figure 8. Maturity status of Hungarian BSCs, [1]
DIGITAL BUSINESS SERVICES CENTRE - AS THE FUTURE STATE OF MATURITY
Conference Paper
Full-text available
  • Dec 2019
Business services means services delivered to consumers of other organization by business unit. This business unit usually called as a business service centre (BSC). In the Central-Eastern European (CEE) region has been a very popular destination for business service centres of Western-European and US multinational companies for a long time. First...
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... In the last years, the digitisation based on the new technologies became applied in different organisation areas and streamlined their processes. In some cases, even small improvement of service or technology could have a significant impact (Marciniak, 2019). ...
Small and Medium-Sized Enterprises in the Service Sector in the Conditions of Industry 4.0 and Society 4.0: Evidence from the South-West Region of the Czech Republic
Article
  • Jan 2022
The contribution presents results of the research focused on the adaptation of small and medium-sized enterprises (SMEs) in the service sector to technological, economic, social and environmental conditions of Industry and Society 4.0. The main goals of the research were the analysis and evaluation of the current state, preparedness, motivation and needs of SMEs in the sector of knowledge-intensive services for the timely, purposeful and effective implementation of Industry 4.0 methods and tools in the South-West region of the Czech Republic. The methodological approach is based on a mixed research strategy. Qualitative and quantitative methods such as desk research, explanatory and interpretation methods, questionnaire survey, semi-structured interview and evaluation of data and information were used to achieve the research goals. The results document the high current and future need to increase the knowledge and innovation potential of SMEs, the need for changes in the organisation and content of work, the need for changes in the competencies of employees in the context of robotisation, automation and digitisation of business processes. The results demonstrate barriers to access to sufficient internal and external financial resources, as well as a strong interest of SMEs in cooperation with the academic sector and regional authorities in the development of methodological tools for adaptation to new societal conditions and in the interest of the sustainable existence of these enterprises. The direction of future research is oriented towards the creation of a methodology for the adaptation of SMEs to the conditions of Industry and Society 4.0.
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... The new wave of digitalisation and automation is likely to radically alter the present-day operation of service centres. The implementation of digital technologies will replace a substantial amount of human transactional work with software solutions (Marciniak & Berend, 2017;Marciniak, 2019). The manpower freed up from lower value-added tasks may help firms to develop new, more complex, and knowledge-based service operations. ...
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... The new wave of digitalisation and automation is likely to radically alter the present-day operation of service centres. The implementation of digital technologies will replace a substantial amount of human transactional work with software solutions (Marciniak & Berend, 2017;Marciniak, 2019). The manpower freed up from lower value-added tasks may help firms to develop new, more complex, and knowledge-based service operations. ...
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