Figure - uploaded by Stefania Denise Escobar
Content may be subject to copyright.
Managerial and organizational barriers to the development of STC.
Context in source publication
Citations
... Indonesia is the case study due to its significant tourism potential and opportunities for implementing the smart tourism concept, aligning with the country's growing smart city initiatives [19]. Acknowledging Indonesia as a starting point, its unique conditions serve as an ideal case study and a reference for other countries with similar contexts, such as those with significant tourism potential [2], rapidly developing IT infrastructure development that drives digital transformation across various sectors, and a promising pool of digital talent [20]. ...
The rapid expansion of the tourism sector, driven by technological progress, has led to smart tourism, improving visitor experiences and streamlining destination administration. In underdeveloped nations, such as Indonesia, destinations often are not adequately prepared to use smart technology, resulting in inefficiencies and unsuccessful projects. Existing models for evaluating tourism progress typically concentrate on specific regions or isolated dimensions, lacking a comprehensive assessment of governance, socioeconomic conditions, and information technology (IT) awareness. This research addresses this gap by introducing a multidimensional framework for evaluating smart tourism readiness based on the Technology-Organization-Environment (TOE) paradigm. The study starts with a thorough review of existing literature using the Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) method to find key factors for readiness, and it uses a combination of both qualitative and quantitative research methods. We conducted a quantitative examination using natural language processing (NLP) to cluster the dimensions of the existing evaluation models. In the qualitative phase, two validation processes were conducted. The first process involved expert interviews with stakeholders to validate the dimensions identified in the previous step. In the second validation process, we simplified the information by matching the proposed dimensions with IT governance components from well-known frameworks like COBIT and ITIL 4. This mapping ensures the proposed dimensions are aligned with IT governance components, supporting the effective management of smart technology in smart tourism destinations. The study identifies seven critical readiness dimensions as a key finding: governance, sustainability, online tourism services, smart technology, accessibility, innovation culture, and socioeconomic conditions. The findings contribute to a holistic readiness evaluation framework, offering actionable insights for policymakers and tourism stakeholders to inform strategic planning and policy development. This comprehensive model supports the successful implementation of smart tourism initiatives, addressing the unique challenges of developing countries and fostering long-term sustainability.
Purpose
This study aims to investigate the impact of the National Smart Tourism Pilot City Policy (NSTPCP) on per capita gross domestic product (GDP) and employment rates in China, elucidating the significance and mechanisms underlying the construction of smart tourism cities.
Design/methodology/approach
Using a staggered difference-in-differences model, this research analyzes city-level data from 2000 to 2019 in China within a quasi-natural experiment framework.
Findings
The results indicate that the NSTPCP significantly enhances per capita GDP and employment rates, with these findings corroborated by robustness tests. The effects of the policy are particularly pronounced in the eastern and central regions, whereas the western region exhibits no significant impact. Mechanistic analysis reveals that the policy promotes economic stability and employment growth through the long-term expansion of openness and technological advancement, rather than through improvements in marketization.
Originality/value
To the best of the authors’ knowledge, this study is the first to provide long-term empirical evidence regarding the effects of the NSTPCP on economic development and employment growth across the entire country. These insights suggest that global destinations should prioritize the development of smart tourism cities and implement sustainable, long-term strategies to mitigate economic downturns and address employment challenges.
