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Main Divisions and Responsibilities of the Estates Department.

Main Divisions and Responsibilities of the Estates Department.

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The creation and management of buildings over their lifecycle involves the cooperation of many organizations, which broadly fall into a client domain and AEC (architecture, engineering, construction) domain. While this mix of expertise is essential, the ineffective management of the boundaries between these organizations can undermine building life...

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Context 1
... Estates Department is organized into four divisions: Capital Development (CD), Maintenance and Improvements, Facilities Management, and Customer Services and Administration. The relevant sub-teams of these divisions and their key responsibilities are summarized in Table 3. Provides a customer services function for the department in its interactions with other sections of the University; it also provides administrative services for the department A good proportion of staff in the department have backgrounds in AEC professions and trades. ...
Context 2
... role of various divisions in the asset development and management process is illustrated in Figure 4. The framework of the RIBA (Royal Institution of British Architects) Plan of Work [53] is used to map out the involvement of each division according to their roles described in Table 3. Different teams are responsible for different stages in the process, with varying degrees of involvement by external consultants and contractors. ...
Context 3
... although the PM team had the expertise to perform the information processing function, they did not have the political or financial authority to make quick decisions-this was left to individual fire authorities and led to delays in the process. In Case 2, the boundary spanning roles were somehow divided between different teams (Table 3 and Figure 4): for projects over a certain threshold, the planning team within the CD division liaises with users (and other internal teams such as facilities management), develops the brief and initiates negotiations with (and most often appoints) external AEC firms; the capital projects team then takes over the detailed implementation of the project. While this "division of labor" makes for efficiency (and supports Aldrich and Herker's view of multiple roles [54]), it nonetheless creates further boundaries, which can lead to problems in effectively managing building information as Case 2 suggests. ...

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