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Citations
An initial survey into the articles on last-mile logistics (LML) structures revealed that, despite the significant LML innovations and experimentations, the extant knowledge on LML structures and the associated design variables has been limited. LML-related literature in the areas of operations management and supply chain within a time span of 15 years since 2000 to 2014 has been reviewed to gather previously researched LML structures and the design variables. A total of 67 articles and 13 conference papers were reviewed based on the adopted research protocol. The extant literature on LML structures was classified into push-centric, pull-centric and hybrid system based on the level of vendor and customer effort, while the design variables were classified as merchant-oriented, merchandise-oriented, and customer-oriented. Further, an application matrix linking the variables and the structures was described and a design guideline proposed. Finally, this paper sheds light on future research opportunities in LML structures.
