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3 Levels Of Organizational Culture (Source: leadershipcentre.org.uk)
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The veterinary profession in Germany is undergoing a fundamental change. While the number of small practices is decreasing, the number of larger group, partnership or corporate practices is increasing. This makes competition among veterinarians even greater. But not only the market itself is changing. The humanization of pets, digitalization, and m...
Citations
... Clarke and Linder (2022) conclude that despite sustained efforts by clinic managers, customers can still be dissatisfied. Diez (2020) aims to find a similarity between the specific processes of organizational culture in corporations and their application in veterinary businesses. He concludes that applying organizational culture concepts in small clinics is very challenging. ...
Vieru, I., Manolescu, I.T. (2023). Adapting Organizational Culture Analysis Tools for SMEs: Application for Veterinary Clinics, “Ovidius” University Annals, Economic Sciences Series, Volume XXIII, Issue 1 /2023, ISSN-L 2393-3119, ISSN 2393-3127 pp. 838-848
Abstract
Every organization, regardless of its size and field of activity, has its own organizational culture,
which depends on its evolution, problem-solving approaches, and managerial practices. Current
theories define this organizational culture as the main cause of success or failure of organizational
strategies. The first step in addressing dysfunctions regarding organizational performance is
understanding how specific traits of an organization influence and even determine the behavior of
each individual, as well as collective behavior.
To analyze the culture of an organization, researchers and consulting firms use various tools,
typically applicable to large companies. The purpose of this study is to adapt the method of
organizational DNA and its operationalization as a testing tool for traits and behaviors specific to
veterinary practices, in order to identify and isolate the underlying causes of organizational
dysfunctions and contribute to their elimination before they manifest.
Key words: organizational DNA, veterinary services, organizational culture, diagnostic tools
... In analyzing the management of organizations in the veterinary field, the social and cultural roots of entrepreneurship cannot be ignored (Diez, 2020;Neculăesei et al., 2012), as being in the border sector poses challenges for both management and analysts and researchers. The hybrid nature of these entities can be emphasized, which also leads to difficulties in their management (Aruștei et al., 2014). ...
Vieru, I., Manolescu, I.T. (2023). Veterinary Clinics in Therapy: Genetic Tools for Improving Veterinary Service Management, in: Ayvazoğlu Demir, P. & Seydoşoğlu, S. (eds.). 5th International Cukurova Agriculture and Veterinary Congress. Conference Proceedings Book, ISPEC Publishing House, Adana / Türkiye, ISBN: 978-625-367-221-8 DOI: https://doi.org10.5281/zenodo.8245550, pp. 722-736
ABSTRACT
To analyze the culture of an organization, researchers and consulting firms generally use
various tools. This research stemmed from the necessity of identifying and utilizing diagnostic
tools for organizations, even in the case of small businesses such as veterinary offices and
clinics. The purpose of this study was to identify a viable, adaptable, and user-friendly method
to assist veterinary offices in their sustained effort to create organizations that operate
consistently over long periods, identify organizational dysfunctions, and find solutions to
eliminate them before they manifest. The analysis, evaluation, and testing of the Organizational
DNA method using the Org DNA ProfilerTM tool proved useful in identifying the distinct traits
and behaviors that define the organization and affect the performance of veterinary
organizations. The data obtained by applying this tool in three types of veterinary organizations
- a network of offices, a veterinary clinic, and a veterinary hospital - were successfully
aggregated and helped identify situations that can generate tensions and dysfunctions. Based on
this data, we were able to sequence the organizational DNA and create the "genetic map" of the
organization. Analyzing and evaluating these maps can help veterinary organization
management see and become aware of hidden strengths and areas with acute problems that were
otherwise deeply concealed within the organization's interrelationships.
Keywords: Organizational DNA, Organizational Genetic Map, Veterinary Organizations, Organizational Culture
... According to Tahir et al. (2019) and Diez (2020), culture has a vital role in keeping personnel. A hypothesis based on the preceding description is: H4: credo organizational culture has an effect on intention to leave. ...
This study aims to determine the effect of Credo Organizational Culture and Organizational Commitment on Intention to Leave with Job Satisfaction as a Mediation Variable at PT. Johnson & Johnson Indonesia, Medical Division.This type of research is survey research using a quantitative approach. The study population was the employees of PT. Johnson & Johnson Indonesia, especially in the Medical Division, which amounted to 70 employees, while the total sample was 60 respondents who were taken using the Slovin's equation. Data collection was carried out by means of a questionnaire. The data analysis technique used is Structural Equation Modeling (SEM) with Smart PLS (Partial Least Square) software.The results in this study indicate that: 1) Credo Organizational Culture has a positive and significant effect on Job Satisfaction. 2) Organizational Commitment has a positive and significant effect on Job Satisfaction, 3) Job Satisfaction has a negative and un significant effect on Intention to Leave (4) Credo Organizational Culture has a negative and significant effect on Intention to Leave (5) Organizational Commitment has a positive and significant effect on Intention to Leave. The results also show that organizational commitment is a variable that has a dominant effect on intention to leave. The findings of this study suggest that employees' high levels of commitment influence their desire to leave.
... However, there are many similarities in the delivery of veterinary services between corporate and non-corporate practice models, including time constraints imposed by case load and workplace cultures. 55 Staffing and workload issues (including attrition between trial periods) presented significant challenges to the conduct of the trial and may have influenced results. Despite the generosity of the corporate executive with the liberties allowed for the research, participation by Nurse Champions was limited by their clinical duties during their working day. ...
ABSTRACT Hand hygiene is one of the most important infection prevention and control
strategies to reduce pathogen transfer in healthcare settings. While there are dedicated
evidence-based hand hygiene interventions and protocols to support human healthcare
providers, there are no comparable resources to support veterinary care. A pilot trial for the implementation of a hand hygiene education and compliance program was conducted in six heterogenous small animal veterinary practices. Hand hygiene compliance was evaluated using a standardised and validated program, based on the World Health Organization’s 5 Moments for Hand Hygiene program. Veterinary Nurse Champions undertook dedicated hand hygiene training and were supported by the first author throughout the pilot trial. Hand hygiene compliance was low (14%) pre-trial, improved to 46% after the six-week trial period and remained at 35% six months after conclusion of the trial. Compliance for all five Moments improved compared to the pre-trial period in the immediate post-trial period. Of the five Moments, there was a statistically significant increase in compliance with Moments 3 (after a procedure/body fluid risk), 4 (after touching a patient) and 5 (after touching a patient’s surroundings) in the immediate post-trial period, however, by 6 months post-trial, only Moment 5 showed a significant improvement. Barriers to improvement included poor availability of hand hygiene products, lack of time due to clinical workload requirements, lack of awareness, and an
ingrained workplace culture.
... The use of this technology and mobile smartphone applications in general, is part of the paradigm shift that is taking place in the field of hearing healthcare, away from the classical clinic-centered model towards a more flexible model, where the patient is more engaged as an active participant in the whole fitting process [8]. The use of these small programs in the course of digital transformation can also be observed in other areas of medicine [9], as well as in many other industries such as retail, education and travel [10]- [13]. ...
The arrival of new technologies in Hearing Healthcare is evident. The ability to connect hearing aids to smartphones via Bluetooth has opened up a host of new possibilities. By using an associated app, it is possible, among other things, to make an appointment with the Hearing Care Professional remotely. This function is nothing other than a further development of the classic Tele-Audiology. However, since the user base is mostly older, the question arises about the importance of the personal assistant in the clinic in setting up and explaining the technology for successful use. For this reason, a study was conducted among 110 patients who had already received such a form of intervention. For this purpose, the existing Technology Acceptance Model was further developed to include the latent variable of personal assistance. Existing basic hypotheses from other areas of application were confirmed and an additional relevant variable was identified. It could be concluded that due to a further shift of the patient generation towards baby boomers, the need for personal assistance might decrease.
... In 2020, an article appeared in the "International Journal of Interactive Mobile Technologies" that examines the influence of customer satisfaction on a retailer's willingness to install an app [4]. Along with digitization, mobile apps have gained relevance in many areas in recent years (Deckert & Wohllebe, 2021;Diez, 2020;Papadakis et al., 2020;Ross, 2020 article leaves open how the concrete acquisition of existing customers for app installations can look and also contains numerous limitations with regard to the sample. The respondents all come from a geographically limited area (Germany) and the answers refer to apps from a single industry (retail). ...
For economics, Nobel laureate Richard H. Thaler has called for understanding humans more as Homo sapiens and less as homo economicus in order to bring research closer to reality. This essay applies his critique to the study of consumer behavior and its relevance in corporate practice. The author criticizes that the findings of consumer behavior research are often too abstract and too strongly related to a specific context to derive direct practical recommendations for action from a company's perspective. The causes identified are the use of sometimes oversimplified models and the collection of too narrow samples. In order to align business research with regard to consumer behavior more closely to practice, the use of more comprehensive models and larger samples, greater standardization and a stronger focus on meta-analyses are suggested to bring together findings from different contexts more effectively and make them comparable.
... Increasing digitization is changing many areas and industries and, in addition to politics, public administration, medicine and retail, is also affecting education [1]- [4]. This is especially true for smartphones: as early as 2011, researchers predicted for the United States of America that mobile learning devices would soon be used permanently and by every student [5]. ...
With digitization and the spread of smartphones in many areas of life, mobile devices have also become increasingly relevant in education. While comprehensive research exists especially for smartphone use among teenagers and students, the findings for elementary school students are limited. Based on a survey, this case study provides exploratory insights into the smartphone usage behavior of elementary school students in a rural region in northern Germany. The responses of 33 students in grades 3 and 4 (ages 8 to 10) show that many students already own a smartphone at this age and use it daily, sometimes for several hours, especially for gaming and media consumption. The influence of owning an own smartphone on usage and leisure activities is reviewed. School use is of little relevance among the elementary school students surveyed.
... Around 90 percent of Europeans are connected to the Internet (Eurostat, 2018), with mobile devices accounting for more than half of global Internet traffic (StatCounter, 2019). At the same time, digitization is becoming increasingly relevant in many areas (Deckert, 2019;Deckert & Wohllebe, 2021;Diez, 2020). In this context, the importance of mobile apps has also increased massively. ...
Push notifications are a core functionality of mobile apps and allow app publishers to interact with existing app users and send promotional content. Since every push notification can also interrupt or annoy app users, the frequency of push notifications is a critical success factor. This study investigates how different frequencies of push notifications affect the behavior of app users of mobile apps in retail. In an experiment with 17,500 app users, five different frequencies are tested over seven weeks, and the effects on real observed app user behavior are analyzed. The results show that as the frequency of the non-personalized push notifications increases, uninstalls increase, and the direct open rate of push notifications decreases. A significant influence on indirect opens cannot be proven. The results provide practitioners with important insights into the potential harm that a too high frequency of push notifications can cause. Furthermore, the results support the importance of relevant content tailored to the respective user.
... Over the mentioned applications, HCPs can invite the patients to a tele-audiology online video session and can change the hearing aid settings remotely from the clinic [6]. The significance of hearing aid accompanying smartphone apps increased in Hearing Healthcare in the last years [7] and the rapidly advancing digital transformation poses new challenges for medicine in general [8]. To take these challenges into account, the quantity of the small programs is also increasing in the field of telemedicine [9], [10]. ...
Hearing Healthcare is in midst of a paradigm shift and the use of mobile health technologies plays therefore a major role. Through the Bluetooth connectivity between the hearing aids and the smartphone with an accompanying app, the HCP can remotely access hearing aid settings during an online video session. In this study, 30 subjects were divided into a tele-audiology intervention and a clinic-based control group and followed up after an initial fitting for four weeks. At the beginning, structured interviews were used to determine the expectations on the service quality of a Hearing Aid Company, and these were compared with the actual perceived performances at the end of the study using the SERVQUAL model. Various advantages and disadvantages of both forms of intervention were identified. It could be concluded that a combination of both variants ensures the greatest possible perception of service quality.
... This primarily technology-related perspective can also be observed in the context of mobile apps. With the digitization and the spread of smartphones all over the world, also the relevance of mobile apps has increased in the last years [12]- [14]. Research on the acceptance of mobile apps but also on other questions such as the recommendation of mobile apps is often primarily focused on the app as a technology itself, but not on the broader context. ...
Background: With digitization and the spread of smartphones, mobile apps have become significantly more relevant in recent years. Research into the acceptance of mobile apps as a technology often focuses on the application of the Technology Acceptance Model (TAM). Nevertheless, there are some examples in the research that do not apply the TAM and help to identify new factors and thus improve mobile app research.
Materials and Methods: This essay discusses the TAM, as a model that focuses primarily on the technologies themselves. It then presents examples of research results from the context of mobile apps that do not apply the TAM.
Results: The presented literature from the context of mobile apps shows that apart from perceived usefulness and perceived ease of use, other factors exist that explain the acceptance and use of mobile apps in different contexts.
Conclusion: The acceptance and use of mobile apps depends on many factors. Research in this context should therefore focus more on identifying the less researched factors away from the TAM and quantifying their influence.
