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... dans une perspective de prise de décisions de la cellule de crise, nous privilégions la typologie de Schildt et al. (2020) qui explore différentes expressions de sensemaking, se balançant dans un jeu de pouvoir à travers des influences conservatrices, facilitatrices, réformatrices et délibératives. Dans leur article, les auteurs identifient ces quatre typologies de sensemaking (Figure 1) via la considération du : ...
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The qualitative case study is addressing the question on how social media became a major tool for information sharing in industrial setting by looking at the case of WeChat, a major social media in China. The field study combines different research instruments including interviews, observation, and archives over a two-years investigation period. The findings highlight how the failures in several ERPs implementations allowed WeChat to play a growing role in the IS processes of the company. Our results provide empirical insights about the way social media can be integrated and combined to official systems in the workplace for sharing information. Future research may provide complementarily understanding by testing the proposed propositions.
The study challenges the conventional belief that expertise enhances crisis decision‐making. Analyzing crisis simulations, it reveals that crisis cells with minimal expertise achieved a commendable 69% decision quality, surpassing those with specialists. The research underscores the importance of collective intelligence and adherence to fundamental ‘metarules’ in decision‐making, irrespective of expertise. It questions the presumed benefits of expertise, suggesting that excessive reliance on experts may hinder information processing and flexibility during crises. The findings advocate for a reconsideration of the role of expertise in crisis management, emphasizing the significance of collective decision‐making and adherence to metarules. The study calls for further exploration of expert leaders' potential influence within crisis cells.