Feedback from volunteers on the limits of courtesy phone calls � .

Feedback from volunteers on the limits of courtesy phone calls � .

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Context During the COVID-19 pandemic, restrictions were imposed on visits in hospitals in the province of Quebec, Canada in an effort to reduce the risk of viral exposure by minimizing face-to-face contact in order to protect patients, visitors and staff. These measures led to social isolation for patients. In order to reduce this isolation, CHUM (...

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Context 1
... evenings, there are as many men as women who will talk to me." (Volunteer 1) They also emphasized the difficulties encountered making calls compared to face-to-face exchanges. This was also reflected in the comments provided in the questionnaires (Table 2). In terms of ways to improve the intervention, several volunteers mentioned the importance of having the same volunteer call a patient throughout his or her stay in order to build a relationship of trust. ...