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Online communities of practice are becoming significant discursive arenas in many organizations. Much literature about online communities depicts them as peer-based environments based on user-generated content, where community members take a central role in starting conversations. The current study shifts the focus from community members into manag...
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... other cases, a high percentage of first posts by managers may actually indicate a fairly "dormant" community, in which no debates emerge spontaneously and managers need to intervene. Table 1 shows the distribution of first posts, first-order comments and higher-order comments (comments to comments) posted by managers and members. A chi-square test was performed to examine the relation between the identity of the author of a post (the manager or a member of the community) and the type of posts (a first post, firstorder comment or higher-order comment). ...Similar publications
An acronym is a textual form used to refer an entity and to stress the important concepts. Over the last two decades, many researchers worked for mining acronym expansion pairs from plain text and Web. This is mainly used in language processing, information retrieval, Web search, ontology mapping, question answering, SMS, and social media posting....
Due to their often unexpected nature, natural and man-made disasters are difficult to monitor and detect for journalists and disaster management response teams. Journalists are increasingly relying on signals from social media to detect such stories in their early stage of development. Twitter, which features a vast network of local news outlets, i...
Due to their often unexpected nature, natural and man-made disasters are difficult to monitor and detect for journalists and disaster management response teams. Journalists are increasingly relying on signals from social media to detect such stories in their early stage of development. Twitter, which features a vast network of local news outlets, i...
This study is carried out with the purpose of determining how content shared by brands on social media is perceived by followers, what kinds of content are followed, or which content leads consumers to quit following brands. With this purpose, four different focus group meetings were held in November 2016. In the focus groups, it was found that fol...
The Internet environment has transformed the concepts of service failure and recovery strategies from
a dyadic customer-provider focus into a multidimensional web quality scope. In traditional encounters,
the research spectrum of service failure and recovery strategies is very much developed from a customer
service approach, and the responsibility...
Citations
... A recent research highlighted the importance of community managers in mobilizing members to initiate discussions and posting contents. Discussions initiated by or involving managers received higher levels of participation by other users (Lev-On & Steinfeld, 2014). ...
Social media constitute useful and effective platforms for miscarriage of justice campaigners to challenge state authorities and decisions taken by the criminal justice system. To characterize such endeavors, this study analyzes the activity in such a major group dedicated to the murder case of Tair Rada and the trial of Roman Zadorov, one of the most controversial legal cases in Israel’s history. Using digital data extraction and linguistic analysis tools, we focus on five themes: (1) the central role of group administrators in directing the discourse and setting the group agenda; (2) correspondence of group activity with off-line events and mainstream media coverage; (3) skewed distribution of post publications per user and engagement measures per post; (4) prominent topics in group discussions, revolving around key figures, institutions and officials, making justice, considering alternative theories and examining investigative and forensic materials; and (5) the framing of key figures, institutions, and values in portraying a somewhat dichotomous image of a corrupted justice system, an innocent man wrongly convicted and a Facebook group in the search for the truth.
