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... Moreover, nowadays, organizational relationships focus on increasing organizational flexibility and simultaneously developing the performance of employees (Shukla et al., 2018). Therefore, many organizations use the philosophy of empowerment as a retention strategy because it can build an intended environment, help the employees to improve their leadership capabilities and skills and boost cooperative working relationships (Salahat, 2021). On the other hand, the sustaining ability of many organizations is negatively affected by inconsistency or incompatibility with environmental changes (Abtahi & Abbasi, 2007). ...
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ABSTRACT BACKGROUND: Palestinian universities are suffering from many problems in terms of organizational performance and its ability to agile. OBJECTIVE: The present study aims to examine the mediating role of employee empowerment between transactional and transformational leadership styles and customer responsiveness agility. RESULTS: The results of this study revealed that transactional and transformational leadership styles impact customer responsiveness agility indirectly. whereas, the relationship between transactional and transformational leadership styles and customer responsiveness agility is mediated by employee empowerment. CONCLUSION: Transactional and transformational leadership styles in Palestinian universities develop and generate the customer responsiveness agility, and employee empowerment as a mediator enhances this relationship