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Contingency Planning Process (Swanson et al., 2002)
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Natural disasters, terrorist acts, large-scale accidents, and cyber attacks all have the potential to cause a catastrophic loss of information technology systems and infrastructure. In the event of such an outage, it is vital for organizations to ensure their business processes which are vital to the mission and survival of the organization, contin...
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Citations
Disaster Recovery Planning (DRP) emerged in the 1970s, during the era of electronic data processing when mainframe systems were used to crunch data and provide reports for business analysis. The importance of DRP is undeniable especially after the 911 terrorism attack and many natural disasters experienced by many countries; much effort has then poured in to maintain a set of workable DRP. However, though high investment is allocated for information technology and DRP, there are still IT service outages interrupted the business, crippled the operations and impacted the overall organization long term strategic plan. Questions arose on why DRP couldnot ensure an uninterrupted IT service environment. This paper aims to study the critical dimensions impacting the development and maintenance of DRP process, specifically to understand the dimensions that contribute to asuccessful DRP that aims to minimize the impacts of IT service outages. This study used a theoretical model, technology-organization-environment framework (TOE) to explore the adoption of DRP process in financial institutions in Malaysia. Following IT service management concept, individual components that comprise oftrading partner readiness, staff competency, roles and responsibilities were included in the study. This study evidenced that 8 dimensions were critical for the implementation of DRP, in which 2 of 3 individual componentsbeing studied were part of the lists. These 8 dimensions could be used as guidance for future successful DRP roll out and its ongoing maintenance activities; with the ultimate objective to minimize outage duration of ITservices that support critical business.
Since most of companies these days are utilizing the Information system actively, Information System is the most important factor which should be recovered in terms of Business Continuity. However, a lot of enterprises have been outsourcing their Disaster Recovery Center. Therefore, it is highly possible that the information system can not work well and result in the discontinuity of business when any trouble arises because of seperated plan of Business Continuity and Disaster Recovery. The study draws critical success factors for successful disaster recovery through researches of 42 documents. Then, factors are reviewed through interviews with consultants, experts of Business Continuity Plan and the information system officers of domestic banks. Domestic companies can make use of the study when they develop or renew Disaster Recovery Plan or Information System in terms of Business continuity.
