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Conceptual framework of satisfaction as a moderator of antecedent factors on intention to use link (Source: Conceptualized from literature, 2014)
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Business organizations mandate to deliver customer satisfaction is still a burning issue. However, satisfaction as a moderator of antecedent – intention to use link has received less attention in GSM service and consumer predictability. This article developed an integrated, empirical model of intention to use. The result revealed that satisfaction...
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Citations
... Previous studies (e.g., Anderson et al., 1994;Sunny & John, 2014;Youl, 2009) offer both theoretical justification and empirical evidence, which support the moderating role of satisfaction, affecting the strength and direction of a relationship between two different variables. In addition, considering that no previous studies address the moderating effect of students' satisfaction on the relationship between sustainable development practices and internationalization, this issue is addressed as a fourth research question: ...
... If the relationships between foreign students and the HEI where they choose to study are not favorable, and if students are dissatisfied (e.g., challenges connected to institutional procedures, culture, T A B L E 6 Heterotrait-monotrait (HTMT) ratio, using bootstrapping. son et al. (1994);Youl (2009);and Sunny and John (2014). Bearing in mind that satisfaction helps customers to build opinions and actions (Youl, 2009), the knowledge that students' satisfaction can have a positive mediating effect on the relationship between SDP and internationalization can produce important implications for HEI management. ...
Using a multi-layer review based on stakeholder, institutional and legitimacy theories, the current study presents and empirically analyses a novel conceptual framework addressing the relationship between sustainable development practices, internationalisation and students' satisfaction in public higher education institutions. Based on participants' self-perception, a questionnaire was distributed to 738 students at seven Portuguese public higher education institutions. Structural equation modeling was utilized to estimate the multivariate causal relationships. The evidence shows that SDP are positively, directly, and significantly related to internationalization and students' satisfaction. Students' satisfaction is directly and significantly associated with internationalization, also revealing a moderating effect on the relationship between sustainable development practices and internationalization. To achieve legitimacy among their stakeholders, public higher education institutions must build an institutional commitment to sustainability by adopting and disseminating sustainable development practices with actions on a livable campus.
