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Conceptual Model Source (Hevner et al., 2004)

Conceptual Model Source (Hevner et al., 2004)

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Figure 1 Conceptual Model Source (Hevner et al., 2004)
People Aspects Service Level Management Process
People Aspects Capacity and Performance Management Process Role...
Process Aspects Service Level Management Process
+1 Process Aspects Capacity and Performance Management Process Procedure...
Implementation of IT Service Management (ITSM) in Service Level Management and Capacity and Performance Management Processes
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  • Feb 2025
IT Service Management (ITSM) is important for organizations to address IT issues and create optimal services, aligned with user needs, improve quality, and streamline management costs. ITSM can be a structured approach for agencies such as Diskominfo Kota Bandung to maximize the use of IT in providing its services. This research eval_uates the impl...
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