Figure - available via license: Creative Commons Attribution 4.0 International
Content may be subject to copyright.
Source publication
![Figure 1. Three-factor theory (adapted from Kano et al., 1984) [34].](publication/368864928/figure/fig1/AS:11431281123330151@1677702176630/Three-factor-theory-adapted-from-Kano-et-al-1984-34_Q320.jpg)
In 2020, COVID-19 triggered concern about the safety of public transport. To meet passengers’ expectations regarding safety, the public transport department has stepped up its pandemic prevention services. Some prevention services require passengers to follow mandatory requirements. However, whether and to what extent these requirements affect pass...
Context in source publication
Context 1
... we recoded the metro service into two dummy variables that denote "high performance" and "low performance". In Table 5, we have coded "very satisfied" as 1 for the high-performance dummy variable, while "average", "unsatisfied", and "very dissatisfied" are coded as 1. Based on the fact that most respondents considered the metro service to be good and few indicated that they were dissatisfied or very dissatisfied, we refer to Wu et al. [12] used "satisfied" as the reference category. ...Similar publications
COVID-19 has caused unparalleled public dread, which will most certainly impede tourist business recovery once the epidemic is gone. This research investigates the causes of the general public's epidemic travel anxiety, as well as how individuals impose self-protection, coping, and resilience with travel. The study blends theories such as protectio...
The Indian civil aviation sector has been significantly impacted by the Covid-19 epidemic. The industry has been severely impacted by the limits on international travel and the decline in demand for air travel. In March 2020, the Indian government issued an outright ban on all foreign passenger flights and temporarily banned domestic flights due to...
Abstract: The COVID-19 pandemic has affected communities worldwide. The metro system, an essential means of public transportation in many cities, is particularly vulnerable to the spread of the virus due to its limited space and complex passenger flow structure. As the basis of quick and effective management decision-making, it is very important bu...
The diffusion of COVID-19 and related containment measures practically halted tourism flows, which in many countries generate a significant share of GDP. By leveraging Airbnb data covering the main touristic destinations in Europe, we investigate the impact of the pandemic on the market for short-term rentals up to early 2021. We find that the epid...
Citations
... Even though the acute phase of the pandemic has subsided and COVID-19 has been reclassified as an endemic disease, one cannot overlook the sustained awareness among users regarding the perceived severity and concerns of infection. In early 2023, studies by Ding et al. [26] and Hidayat and Choocharukul [10] highlighted that public transport users still hold expectations regarding healthcare and safety management. These studies found a robust correlation between these concerns and users' perceptions of and intentions to use public transport. ...
... As such, the enhancement of rail service quality assumes a crucial role in serving as an indicator for mitigating risks. Ding et al.'s [26] findings demonstrated that improving service quality (such as cleaning public transport vehicles and stations) is also an important component of mitigating passengers' risk perceptions. ...
The COVID-19 pandemic has significantly disrupted railway transportation in developing countries, resulting in reduced passenger demand and economic activity. As a result of the pandemic effect, there is an increased focus on health and safety among potential passengers. To address this issue, the present study aimed to investigate the fundamental factors that contribute to railway transportation service quality (SERVQUAL) and the intention to use intercity train services in Thailand using the health belief model (HBM), with 1600 passenger participants using structural equation modeling (SEM). The findings demonstrated that train operators’ service standards remain vital to passengers, and the HBM had a statistically significant impact on shaping passengers’ intentions to use train services after an epidemic. These results can inform rail agencies and health authorities when developing policies and strategies to prioritize both business and passenger safety on intercity trains.
... Moon and Kim [28] found that perceived playfulness is a crucial factor affecting behavioral intentions. Ding, Feng, and Jiang [29] constructed an integrated framework to explore the direct and indirect relationships between four constructs: regular service quality, pandemic prevention service, psychological distance, and safety perception; they further examined passengers' satisfaction in the context of urban rail transit services. Their results indicate that pandemic prevention measures positively affected passenger satisfaction. ...
Affected by advances in artificial intelligence and awareness of green environmentalism, consumers’ purchasing behavior of fresh agricultural products has been transformed. New agricultural value chains are being created, such as the new retail model. This study used principal component analysis (PCA) to select essential factors of online consumer behavior and adopted multilevel structural equation modeling (MSEM) to analyze the consumer behavior of Fresh Hema, a new retail format completely reconstructed by Alibaba for offline supermarkets, under different levels of the new retail model. The study adopted an online questionnaire of the consumer behavior of Fresh Hema in 2022. The results show that playfulness and epidemic prevention positively impacted customer satisfaction; convenience benefits and green logistics had the most significant positive impact on customer loyalty.
