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10-year projected growth for various IT occupations. Source: Digest of Education Statistics, 2016, US National Center for Education Statistics, available at https://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2017094.
Source publication
How will continuing developments in artificial intelligence (AI) and machine learning influence IT professionals? This article approaches this question by identifying the factors that influence the demand for software developers and IT professionals, describing how these factors relate to AI, and articulating the likely impact on IT professionals.
Contexts in source publication
Context 1
... latedly, recent efforts to create explainable AI (XAI) or to address ethical questions related to AI, such as bias and discrimination, will likely continue to require software programmers. 19 To further explore the potential impacts of AI on various IT occupations, Table 1 The projection that software developer (applications) and web developer occupations are ex- pected to grow much faster than average from 2016-2026 suggests that AI is expected to comple- ment (not displace) traditional programming over the next decade. Similarly, the much faster than average growth projection for information security analysts suggests that AI could create demand for IT professionals who can address both cybersecurity and privacy considerations when bad actors use AI capabilities to design more sophisticated attacks. ...
Context 2
... recent efforts to create explainable AI (XAI) or to address ethical questions related to AI, such as bias and discrimination, will likely continue to require software programmers. 19 To further explore the potential impacts of AI on various IT occupations, Table 1 The projection that software developer (applications) and web developer occupations are expected to grow much faster than average from 2016-2026 suggests that AI is expected to complement (not displace) traditional programming over the next decade. Similarly, the much faster than average growth projection for information security analysts suggests that AI could create demand for IT professionals who can address both cybersecurity and privacy considerations when bad actors use AI capabilities to design more sophisticated attacks. ...
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Citations
... https://doi.org/10.1109/ADEVC.2004.12. Mithas, S.,Kude, T., & Whitaker, J. (2018). Artificial intelligence and IT professionals. ...
Agile development methodologies (ADM) have become a widely implemented project management approach in Information Systems (IS). Yet, along with its growing popularity, the amount of concerns raised in regard to human related challenges caused by applying ADM are rapidly increasing. Nevertheless, the extant scholarly literature has neglected to identify the primary origins and reasons of these challenges. The purpose of this study is therefore to examine if these human related challenges are related to a lack of Emotional Intelligence (EI) by means of a quantitative approach. From a sample of 194 agile practitioners, EI was found to be significantly correlated to human related challenges in agile teams in terms of anxiety, motivation, mutual trust and communication competence. Hence, these findings offer important new knowledge for IS-scholars, project managers and human resource practitioners, about the vital role of EI for staffing and training of agile managed IS-projects.
... 14 Governments have a role in reducing risks that AI may create by bringing about significant changes in the nature of jobs and skill sets; Herbert Simon, a Nobel Prize winner and "the founding father of AI," even predicted the potential extinction of the computer programming occupation by 1985. 15 Innovating AI can help firms pursue AI-embodied or AIenabled innovations by making R&D more effective and scalable, as well as by using innovation from outside the firm. For example, Aravind Eye Hospital in Madurai (in India) is collaborating with Google on developing an AI-based algorithm to screen diabetic retinopathy and detect the early onset of blindness. ...
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... Similar to the explanation directly above, if firms believe that customers will eventually view global service locations more positively, then firms would be willing to provide service from global locations despite any short-term negative customer reactions. As a fourth and final explanation, with the advent of artificial intelligence and machine-learning [39], customer service is likely to move farther from human-and voice-based service, and closer to automated and algorithm-based service. In this case, the customer would be less likely to know the geographic location where algorithms are hosted and CRM services are provided, which may alleviate the tendency to evaluate customer service based on location. ...
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