E-Government

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Question:
Open What are dimensions of Service Quality that are applicable in e-government service?
There are number of dimensions for service quality which have been used in evaluating effectiveness of service particular in the business. And throug... [more]

There are number of dimensions for service quality which have been used in evaluating effectiveness of service particular in the business. And through those dimension a service can be termed as a good (quality). Although what matters here is to deliver quality service, so are there any specific dimensions that could be also applicable for measuring e-government service quality?

By Anna Sigwejo · Cape Peninsula University of Technology

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6 What is the most effective way to counter change resistance to initiating new e-government services?
By Samir Raouf · Ministry of Science and Technology - Iraq

Anna Sigwejo · Cape Peninsula University of Technology

Information transparency change a lot the way we deal with government. Be open and give the information to people will let them to know what is going ... [more]

Information transparency change a lot the way we deal with government. Be open and give the information to people will let them to know what is going on in the government, so the government should be open, educate people about change, where there is need to train about new initiative train them and let them be part of change process. I this this is the most important way of dealing with resistance change

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27 Is e-government helpful in minimizing corruption ?
By Arun Raghav · Raja Balwant Singh College

Arun Raghav · Raja Balwant Singh College

Thanks for the comments. No doubt e. corruption is also prominent. On the other hand e-governance provided efficiency and quickness. The burden of hug... [more]

Thanks for the comments. No doubt e. corruption is also prominent. On the other hand e-governance provided efficiency and quickness. The burden of huge files has been reduced. Everything is on a click. The operator of the e- governance is really important because he is doing every work according to the laws but demands money for the service. U.P. government applied e-governance at tahsils for land and crop records. A farmer for getting computer copy of his land record he has to pay a token money to lekhpal, similarly to get birth and death certificates everyone has to pay money. Sometimes it looks that e-governance is not doing anything with corruption in the offices.

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11 Should we really talk about ‘people as sensors’?
By Sven Schade · Geospatial Information Scientist

Amit Sheth · Wright State University

Katina-- thanks for the links, wasn't aware of ISTAS13- some pretty well known names. I will have an opportunity to give my own take in these directio... [more]

Katina-- thanks for the links, wasn't aware of ISTAS13- some pretty well known names. I will have an opportunity to give my own take in these directions at: http://aida.ii.uam.es/wims13/keynotes.php (PhysicalCyberSocial computing) and my earlier/related thoughts is under Computing for Human Experience at http://knoesis.org/node/266 (also have a video of the talks I have given on the topic). Cheers. ps: hope I did not annoy anyone with self-pointers.

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Question:
Open Governance of agility influences IT business alignment. Can anyone share their ideas?
What is the possibility that agility could be managed or governed, and if it is possible, how will it influence the IT business alignment in an organi... [more]

What is the possibility that agility could be managed or governed, and if it is possible, how will it influence the IT business alignment in an organization?

By Mohammed Abdu · Fachhochschule Nordwestschweiz

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7 What would be the possible reasons that may influence low or high adoption of transactional e-government services in the country?
By Anna Sigwejo · Cape Peninsula University of Technology

Elisabeth Kauba · Wirtschaftsuniversität Wien

Based on my experience as an International Business Development Manager for IT solutions and services to the Public Sector, I would like to add a set ... [more]

Based on my experience as an International Business Development Manager for IT solutions and services to the Public Sector, I would like to add a set of enablers that would foster adoption of e-services by the citizens. These comprise: Awareness: citizens will only be able to use e-services when they know about their existence. So, promotion is key. Access: citizens will only be able to use e-services when they have access either via own or publicly available IT infrastructure. Access could be facilitated by the government e.g. by making available necessary IT infrastructure in community centers, public libraries, ... Ability: citizens will only be able to use e-services when they know how to do it. That starts with the basic ability to read and write, and includes IT literacy as well as subject matter knowledge related to the respective service e.g. tax. In order to assure this foundation, education and skills development has to be a pillar of any national development plan. Of course, ease-of-use of IT solutions and on-line help related to the subject matter will help tremendously. Attractiveness: citizens will change their behavior only when e-services offer a distinct added value. That may be - the accessibility of e-services from the citizen's own desk or mobile device, especially important to people living in (remote) rural areas, - instant access instead of queuing or - 24/7 accessibility. Quality of Service: citizens will only be willing to adopt e-services when they are offered a service level that is at least equal or superior to the basic service. This includes ease-of-use, minimal down time of IT (for maintenance or error correction). For the respective agency the e-service becomes also a means to implement a homogeneous service quality based on on-line knowledge bases. In addition, citizen self service will reduce the effort of the agency for assistance to citizens and processing of administrative acts. Security: citizens will only use e-services when they can be reasonably confident that there will be no risks involved with using e-services. Protection of personal data is key, as well as easy-to-use security function e.g. via smart card ID.

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18 How to evaluate an E-government policy in a developing country?
By Mohammed Nasir · University of Malaya

Vasileios Yfantis · University of the West of Scotland

Dear Mohammed Nasir, I have a book chapter coming out about the e-government 2.0 readiness in South Sudan. I am trying to build a conceptual model th... [more]

Dear Mohammed Nasir, I have a book chapter coming out about the e-government 2.0 readiness in South Sudan. I am trying to build a conceptual model that will take into consideration three behavioral models that are associated with the technology acceptance in the developing countries. Maybe you can access this publication online through your University's registration in educational databases. Otherwise, let me know if I can help you in any other way.Have a look here: "The Conceptualization of a Research Model for the Measurement of e-Government 2.0 Readiness in the Developing Countries" http://www.igi-global.com/chapter/conceptualization-research-model-measurement-government/73054

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5 How can a connection between research and practice among E-government, public administration, and public policy be implemented?
By Sharon Dawes · University at Albany, The State University of New York

Mohammed Nasir · University of Malaya

I second Ryan's opinion in that it is not easy. I however tend to think that the question itself is too big to tackle all at once. One approach would ... [more]

I second Ryan's opinion in that it is not easy. I however tend to think that the question itself is too big to tackle all at once. One approach would be to break it up into manageable parts. 1- What is the connection between research and practice 2- What is the connection between E-government, public administration and public policy? 3- Is it a linear connection? Which comes first? Is the connection unidirectional or bidirectional? 4- Is it a circular connection where each affects the other? Or more of intersecting circles involving E-government, public administration and public policy all three circles intersecting among a background of research and implementation The approach i'm thinking about is more like (Systems Engineering) concept where several dependent and independent variables interacting at the same time. Please have a look at these links http://www.politicalreviewnet.com/polrev/reviews/PUAR/R_0033_3352_274_1007575.asp http://en.wikipedia.org/wiki/Systems_engineering Sorry to have raised more questions than providing answers but I thought of just sharing my thoughts to a very intriguing question.

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3 The mathematics of elections should deserve a serious reconsideration. What do you think?
By Emanuela Matei · Lund University

Kolpakov Alexander

Swiss has (had?) specific regim not because it is small but because it is (was?) the bank of Europe. "Had, was" because now the availability to have ... [more]

Swiss has (had?) specific regim not because it is small but because it is (was?) the bank of Europe. "Had, was" because now the availability to have bank account in Swiss is strongly restricted. So, we will see how works real direct democraty in Swiss.

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2 How can you apply service model in e-government ?
By Anna Sigwejo · Cape Peninsula University of Technology

Anna Sigwejo · Cape Peninsula University of Technology

I am looking for service oriented models please!

I am looking for service oriented models please!

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Question:
Open what is netizen(net citizen) and netizenship? Is there any relation between netizenship and identities?
I have just question. May i have some question later?

I have just question. May i have some question later?

By Seyed Roohollah Hassani

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5 Who are stakeholders of e-government and how can one identified there expectation and perceptions towards e-governments services.
By Anna Sigwejo · Cape Peninsula University of Technology

Anna Sigwejo · Cape Peninsula University of Technology

Thanks for reports

Thanks for reports

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1 IT Business Aligment in e-Government
By Henderi Syafei · Gadjah Mada University

Mick Phythian · De Montfort University

I should see my blog - http://greatemancipator.com/2010/06/08/researching-digital-government/ - where there's a link to 3690 references on e-governmen... [more]

I should see my blog - http://greatemancipator.com/2010/06/08/researching-digital-government/ - where there's a link to 3690 references on e-government. I'm sure you'll find at least one in there... Mick http://greatemancipator.com

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E-Government

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