David J Yoon

Publications (2)8.62 Total impact

• Article: "Why does service with a smile make employees happy? A social interaction model": Correction to Kim and Yoon (2012).

  Eugene Kim, David J Yoon
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  ABSTRACT: Reports an error in "Why does service with a smile make employees happy? A social interaction model" by Eugene Kim and David J. Yoon (Journal of Applied Psychology, 2012[Sep], Vol 97[5], 1059-1067). The M value for the 5th variable in Table 1 is incorrect. The correct M value is provided in the erratum. (The following abstract of the original article appeared in record 2012-18367-001.) Drawing on the social interaction model, we examine the mediating role that the customer's display of positive emotions plays on the relationship between the employee's display of positive emotions and the employee's positive mood. We also examine the moderating role that the customer's personality traits-agreeableness, extraversion, and emotional stability-play on the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The results show that the customer's display of positive emotions mediates the relationship between the employee's display of positive emotions and the employee's positive mood. In addition, the customer's personality traits moderate the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The customer's display of positive emotions depends less on the employee's display of positive emotions when the customer has high levels of agreeableness and emotional stability than when the customer has low levels of agreeableness and emotional stability. (PsycINFO Database Record (c) 2012 APA, all rights reserved).
  Journal of Applied Psychology 11/2012; 97(6):1251. · 4.31 Impact Factor
• Article: Why does service with a smile make employees happy? A social interaction model.

  Eugene Kim, David J Yoon
  [show abstract] [hide abstract]
  ABSTRACT: Drawing on the social interaction model, we examine the mediating role that the customer's display of positive emotions plays on the relationship between the employee's display of positive emotions and the employee's positive mood. We also examine the moderating role that the customer's personality traits-agreeableness, extraversion, and emotional stability-play on the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The results show that the customer's display of positive emotions mediates the relationship between the employee's display of positive emotions and the employee's positive mood. In addition, the customer's personality traits moderate the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The customer's display of positive emotions depends less on the employee's display of positive emotions when the customer has high levels of agreeableness and emotional stability than when the customer has low levels of agreeableness and emotional stability. (PsycINFO Database Record (c) 2012 APA, all rights reserved).
  Journal of Applied Psychology 07/2012; 97(5):1059-67. · 4.31 Impact Factor