[show abstract][hide abstract] ABSTRACT: Increasingly there is a need for quantitative evidence in order to help demonstrate the value of online services. Such evidence can also help to detect emerging patterns of usage and identify associated operational best practice.
This paper seeks to initiate a discussion on approaches to metrics for institutional repositories by providing a high-level overview of the benefits of metrics for a variety of stakeholders. The paper outlines the potential benefits which can be gained from providing richer statistics related to the use of institutional repositories and also reviews related work in this area.
The authors describe a JISC-funded project which harvested a large number of repositories in order to identify patterns of use of metadata attributes and summarise the key findings.
The paper provides a case study which reviews plans to provide a richer set of statistics within one institutional repository as well as requirements from the researcher community. An example of how third-party aggregation services may provide metrics on behalf of the repository community is given.
The authors conclude with a call for repository managers, developers and policy makers to be pro-active in providing open access to metrics for open repositories.
[show abstract][hide abstract] ABSTRACT: Purpose – This paper seeks to provide a practitioner-based review of the broad issues, challenges and opportunities that currently exist within the UK document supply sector. Design/methodology/approach – This paper is based on a survey and personal discussions with individuals across the sector, backed up by a literature review and background research. Findings – Currently, there are a number of areas of particular concern facing UK interlenders. Most interlenders in the UK are experiencing a reduction in patron requests, and an upswing in direct requests from other libraries. Other challenges include the reduction in funding and subsequent impacts on services, the lending of electronic documents restricted by rights management software and licences, as well as the opportunities and potential threats offered by open access resources. Finally there seems to be a need to demonstrate effectively to senior management the value of interlending services to patrons. Originality/value – The paper provides an overview of developments in interlending within the UK sector by a current practitioner and service manager.