ABSTRACT: In this article, we present an approach for the design and development of knowledge networks and corporate memories based on Multi-Agent Systems (MAS) technology. A corporate memory is conceptualized as a network of agents that collaborate to provide the users with knowledge services for both intranets and the Internet. Lessons learned from the introduction of knowledge management practices into organizations are presented. These lessons have influenced and driven the MAS approach to knowledge networks and corporate memories described in this paper. An implementation of the RICA system (Knowledge and Information Networks with Agents), which incorporates these ideas, is presented.
Expert Systems with Applications.