Cynthia LeRouge

Publications (6)2.41 Total impact

• Article: Telemedicine: technology mediated service relationship, encounter, or something else?

  Cynthia LeRouge, Monica J Garfield, Rosann Webb Collins
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  ABSTRACT: Service interactions between service providers and health care consumers happen daily in health care organizations, and can occur face-to-face or through mediating technology. We use the demanding and rich environment of telemedicine to better understand the nature of the real time service-encounter interactions among the human and technology actors engaged in the process and to inform telemedicine providers about key factors to consider in telemedicine design. We conducted a case study of medical video conferencing (MVC) for the delivery of patient healthcare (a form of telemedicine) using multiple data collection and analysis techniques involving a range of telemedicine stakeholders. The research reveals that telemedicine requires a new kind of service relationship, an Advanced Encounter, with unique relationships between the telemedicine service providers, presenters, patients, and technology. Seven facilitating factors for the Advanced Encounter of telemedicine are identified and discussed, including the telemedicine servicescape: a set of supporting structures that are critical to telemedicine success. Key contributions are a deep understanding of the relationships between telemedicine actors, and the organizational actions needed to deploy a technology-mediated telemedicine service.
  International Journal of Medical Informatics 05/2012; 81(9):622-36. · 2.41 Impact Factor
• Article: It's more than just use: An exploration of telemedicine use quality

  Cynthia LeRouge, Alan R. Hevner, Rosann Webb Collins
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  ABSTRACT: “Simply saying that more use will yield more benefits without considering the nature of this use (and context) is clearly insufficient” [W.H. DeLone, E.R. McLean, The DeLone and McLean model of information system success: a ten-year update, Journal of Management Information Systems 19 (4) (2003) 9–30, p. 16]. Our research specifies the use quality construct in the context of a mission critical system deployment—namely, the use of medical video conferencing for patient exams. The product of this field study is a socio-technical framework for use quality in telemedicine service encounters. We also propose generalized categories (which may extend across domains) for identified attributes, provide a comparative overview of patient and provider perspectives, and discuss the effects of and remedies for selected attribute deficiencies.
  Decision Support Systems. 01/2007;
• Conference Proceeding: It's More than Just Use: An Investigation of Telemedicine Use Quality.

  Cynthia LeRouge, Alan R. Hevner
  38th Hawaii International Conference on System Sciences (HICSS-38 2005), CD-ROM / Abstracts Proceedings, 3-6 January 2005, Big Island, HI, USA; 01/2005
• Conference Proceeding: Telemedicine Encounter Quality: Comparing Patient and Provider Perspectives of a Socio-Technical System.

  Cynthia LeRouge, Alan R. Hevner, Rosann Webb Collins, Monica J. Garfield, David Law
  01/2004
• Conference Proceeding: Managing Technology Service Encounters: Provider Perspectives of Telemedicine Encounter Quality.

  Cynthia LeRouge, Monica J. Garfield, Alan R. Hevner, Rosann Webb Collins
  10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004; 01/2004
• Source

  Available from: Alan Hevner

  Conference Proceeding: Quality Attributes in Telemedicine Video Conferencing.

  Cynthia LeRouge, Monica J. Garfield, Alan R. Hevner
  01/2002