Fleura Bardhi

Northeastern University, Boston, Massachusetts, United States

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Publications (10)10.38 Total impact

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    Susan Fournier · Giana Eckhardt · Fleura Bardhi ·

    Harvard business review 01/2013; July/August:2701-2703. · 1.27 Impact Factor
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    Fleura Bardhi · Giana M. Eckhardt ·
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    ABSTRACT: Access-based consumption, defined as transactions that can be market mediated but where no transfer of ownership takes place, is becoming increasingly popular, yet it is not well theorized. This study examines the nature of access as it contrasts to ownership and sharing, specifically the consumer-object, consumer-consumer, and consumer-marketer relationships. Six dimensions are identified to distinguish among the range of access-based consumptionscapes: temporality, anonymity, market mediation, consumer involvement, the type of accessed object, and political consumerism. Access-based consumption is examined in the context of car sharing via an interpretive study of Zipcar consumers. Four outcomes of these dimensions in the context of car sharing are identified: lack of identification, varying significance of use and sign value, negative reciprocity resulting in a big-brother model of governance, and a deterrence of brand community. The implications of our findings for understanding the nature of exchange, consumption, and brand community are discussed.
    Journal of Consumer Research 12/2012; 39(4):881-898. DOI:10.1086/666376 · 3.10 Impact Factor
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    Fleura Bardhi · Giana M. Eckhardt, · Eric J. Arnould ·
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    ABSTRACT: This study investigates consumers’ relationship to possessions in the condition of contemporary global nomadism. Prior research argues that consumers form enduring and strong attachments to possessions because of their centrality to identity projects. This role is heightened in life transitions including cross-border movements as possessions anchor consumer’s identities either to their homeland or to the host country. This study reexamines this claim via in-depth interviews with elite global nomads, deterritorialized consumers who engage in serial relocation and frequent short-term international mobility. An alternative relationship to possessions characterized by detachment and flexibility emerges, which is termed “liquid.” Three characteristics of a liquid relationship to possessions are identified: temporary situational value, use-value, and immateriality. The study outlines a logic of nomadic consumption, that of instrumentality, where possessions and practices are strategic resources in managing mobility. A liquid perspective on possessions expands current understandings of materiality, acculturation, and globalization.
    Journal of Consumer Research 10/2012; 39(3):510-529. DOI:10.1086/664037 · 3.10 Impact Factor
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    Anders Bengtsson · Fleura Bardhi · Meera Venkatraman ·
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    ABSTRACT: Purpose – The brand management literature argues that the standardization of branding strategy across global markets leads to consistent and well-defined brand meaning. The paper aims to challenge this thesis by empirically examining whether and how global brands travel with consumers. The paper studies how consumers create brand meanings at home and abroad as well as the impact of context (e.g. place) on the meaning of global brands for the same consumers. Design/methodology/approach – The paper takes a qualitative approach to examine brand meanings for two prototypical global brands, McDonald's and Starbucks, at home and abroad. Data were collected through photo-elicited interviews, personal diaries, and essays with 29 middle-class American consumers before, during, and after a short-term trip to China. Interviews lasted from 30 to 90 minutes and the data were analyzed using a hermeneutic approach. Findings – Taking a cultural branding approach, the paper demonstrates that despite perceived standardized global brand platforms, consumers develop divergent brand meanings abroad. While at home, global brands have come to symbolize corporate excess, predatory intentions, and cultural homogenizations; abroad they evoke meanings of comfort, predictability, safety, and national pride. In foreign contexts, global brands become dwelling resources that enable travelers to sustain daily consumption rituals, evoke sensory experiences of home, as well as provide a comfortable and welcoming space. Originality/value – The paper challenges the brand management literature assumption of a consistent brand image for standardized global brands. It shows that the cultural context (e.g. place) impacts consumer-derived brand meanings even among the same group of consumers. Further, it argues that standardization offered by global brands provides an important symbolic value to mobile consumers of serving as an anchor to the home left behind.
    International Marketing Review 09/2010; 27(5). DOI:10.1108/02651331011076572 · 1.18 Impact Factor
  • Fleura Bardhi · Andrew J. Rohm · Fareena Sultan ·
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    ABSTRACT: While commercial media are increasingly attended to in multitasking contexts, advertising research is dominated by sequential marketing communication models where the consumer is a passive receiver of one type of media at a time. This study examine's media multitasking behaviors and experiences among young consumers. Media multitasking is the practice of participating in multiple exposures to two or more commercial media forms at a single point in time, including traditional, online, social, and entertainment media. Prior research argues that multitasking results in diminished comprehension and performance. Through a qualitative approach with a sample of 64 young consumers involving interviews and collages, this study highlights the paradoxical experiences of media multitasking. The authors develop a conceptual model that explains the personal benefits and costs associated with media multitasking, and proposes its impact on consumers' motivation, ability and opportunity (the MAO model) to process commercial media content. Further, the study suggests an inverted-U relationship between media multitasking and the MAO model and proposes four behavioral coping moderators to this relationship. Copyright
    Journal of Consumer Behaviour 07/2010; 9(4):316 - 332. DOI:10.1002/cb.320 · 0.75 Impact Factor
  • Fleura Bardhi · Jacob Ostberg · Anders Bengtsson ·
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    ABSTRACT: This study addresses the role of food in boundary crossing and maintenance processes in the context of short‐term mobility. We utilize an identity and practice theory approach to understand the ways travelers relate to food in the encounter with the cultural different Other. The study was conducted through interviews with 28 American consumers after a 10‐day trip to China. A semiotic data interpretation revealed the ways the informants made sense of their cultural experience in China through a continuous process of categorization of foods. Counter to the expectations of food consumption as the site of boundary crossing, we find that consumption of food abroad becomes a symbolic project of maintaining boundaries with the Other and sustaining a sense of home. The encounter with the Other through food caused anxiety and alienation, which consumers dealt with by consuming familiar, western foods that enabled the maintenance of an embodied sense of comfort and a familiar sense of home. We further suggest that lack of local cultural capital and marketplace mythologies about the Other as factors that shaped and elevated the negative experience during travel.
    Consumption Markets and Culture 06/2010; 13(2):133-157. DOI:10.1080/10253860903562148 · 0.58 Impact Factor
  • Devon S. Johnson · Fleura Bardhi · Dan T. Dunn ·
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    ABSTRACT: This study examines the role of consumer technology paradoxes within the context of self-service technology and the routes by which these paradoxes influence customer satisfaction evaluation. Analysis of survey data from online banking customers indicates that three paradoxes operate in this context: control/chaos, fulfill needs/create needs, and freedom/enslavement. The study reveals further that the effects of these paradoxes on customer satisfaction are mediated by consumer performance ambiguity and consumer trust in technology. Theoretical and managerial implications of consumer paradoxical experiences for technology-based services are discussed. © 2008 Wiley Periodicals, Inc.
    Psychology and Marketing 05/2008; 25(5):416 - 443. DOI:10.1002/mar.20218 · 1.13 Impact Factor
  • Rosanna Garcia · Fleura Bardhi · Colette Friedrich ·
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    ABSTRACT: Some successful innovations, such as the microwave oven and the dishwasher, were initially slow to achieve consumer acceptance. When consumers resist adopting an innovation because it requires them to alter established habits, the innovation is called a resistant innovation. The authors use a case study involving the diffusion of screwcap wine closures in three countries -- Australia, New Zealand and the United States -- to analyze strategies for marketing a resistant innovation. For winemakers, screwcap closures represent a solution to "cork taint" a quality problem that can be caused by poor-quality corks and that can affect wine flavor. But consumers have shown resistance to screwcap closures, associating them with cheap wines or preferring the tradition associated with cork. However, among wine consumers in Australia and New Zealand, screwcaps have now achieved widespread acceptance. But 2005 wine industry statistics showed that less than 5% of U.S. wineries used screwcaps on fine wines. What is the reason for this difference? Earlier research in 2004 had found few differences between U.S. wine consumers and those in Australia and New Zealand -- except in their attitudes toward screwcaps. Garcia, Bardhi and Friedrich interviewed decisionmakers at more than two dozen wineries in the three countries. The authors concluded that winemakers in Australia and New Zealand had generally taken a different approach to marketing screwcap wine closures than United States wineries did. United States winemakers tended to employ vertical cooperation strategies that involved working with distribution channels to market screwcaps. New Zealand and Australian winemakers, on the other hand, used coopetition strategies involving cooperation among wineries, such as a New Zealand wine industry group called the New Zealand Wine Seal Initiative. The authors conclude that, under certain circumstances, coopetition strategies, which involve some cooperation among competitive firms, can be an effective strategy for marketing a resistant innovation. To determine whether or not coopetition is an appropriate strategy, the authors suggest that managers should analyze the marketing problem the new innovation faces and the resources available to address it; consider the kind of specific resources and knowledge that might be exchanged during coopetition; and evaluate the industry climate, including the role of trade associations and industry experts. [ABSTRACT FROM AUTHOR] Copyright of MIT Sloan Management Review is the property of Sloan Management Review and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
    MIT Sloan Management Review 06/2007; 48(4-4):82-88. · 0.97 Impact Factor
  • Fleura Bardhi · Eric J. Arnould ·
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    ABSTRACT: Through an ethnography of shopping that takes place in five thrift stores in a US midwestern town, the authors examine the role of thrift in a shopping process that is both economic and hedonic—‘thrift shopping’. Taking a dialectical perspective on the study of shopping (Sherry, 1990), Miller's (1998) findings on the role of thrift are extended by showing that in the thrift shopping context thrift coexists with treat, and the pursuit of thrift can itself become a hedonic experience. In addition, the authors identify six ways in which consumers practise thrift in thrift shopping and the hedonic benefits that they derive from this money-saving activity. The findings challenge the traditional frugality perspective of dichotomising thrift and hedonic desire being opposite and contradictory orientations. Copyright © 2005 John Wiley & Sons, Ltd.
    Journal of Consumer Behaviour 06/2005; 4(4):223 - 233. DOI:10.1002/cb.12 · 0.75 Impact Factor
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    Fleura Bardhi ·