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ABSTRACT: The purpose of this paper is to demonstrate how current visual representations of organizational and technological processes do not fully account for the variability present in everyday practices. We further demonstrate how narrative networks can augment these representations to indicate potential areas for successful or problematic adoption of new technologies and potential needs for additional training.
We conducted a qualitative study of the processes and routines at a major academic medical center slated to be supported by the development and installation of a new comprehensive HIT system. We used qualitative data collection techniques including observations of the activities to be supported by the new system and interviews with department heads, researchers, and both clinical and non-clinical staff. We conducted a narrative network analysis of these data by choosing exemplar processes to be modeled, selecting and analyzing narrative fragments, and developing visual representations of the interconnection of these narratives.
Narrative networks enable us to view the variety of ways work has been and can be performed in practice, influencing our ability to design for innovation in use.
Narrative networks are a means for analyzing and visualizing organizational routines in concert with more traditional requirements engineering, workflow modeling, and quality improvement outcome measurement. This type of analysis can support a deeper and more nuanced understanding of how and why certain routines continue to exist, change, or stop entirely. At the same time, it can illuminate areas in which adoption may be slow, more training or communication may be needed, and routines preferred by the leadership are subverted by routines preferred by the staff.
International Journal of Medical Informatics 02/2011; 80(8):e161-77. · 2.41 Impact Factor
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ACM Trans. Comput.-Hum. Interact. 01/2011; 18:5.
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Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Extended Abstracts Volume, Vancouver, BC, Canada, May 7-12, 2011; 01/2011
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ABSTRACT: At times, people need or want a record of their previous experiences. Sometimes those records are media other than text-based
descriptions or notes. At the same time, a world of constant capture invokes Orwellian fears of surveillance and monitoring
in a modern digital Panopticon. Thus, the selective archiving model, in which data are constantly buffered but require explicit
input to be archived, represents a compromise through which people can dynamically negotiate their own policies around control,
privacy, information access, and comfort. Through multiple formative studies and two deployment studies of selective archiving
technologies in very different spaces for very different reasons, we are able to tease out some significant themes about recording
in everyday life. In this chapter, we discuss those issues as observed in this work and outline some areas of future research
in selective archiving.
07/2009: pages 165-184;
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ABSTRACT: Pervasive 2007 hosted an incredible full day of workshops before the main conference. One-hundred twenty enthusiastic participants in eight great workshops discussed experiences and ideas on particular aspects of pervasive computing with like-minded researchers and practitioners. The variety of projects presented demonstrated how truly interdisciplinary the Pervasive conference has become.
IEEE Pervasive Computing 02/2008; · 1.55 Impact Factor
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Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008; 01/2008
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Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 2008, San Diego, CA, USA, November 8-12, 2008; 01/2008
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Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, 2008, Florence, Italy, April 5-10, 2008; 01/2008
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ABSTRACT: Pervasive computing technologies can support children with autism and their caregivers. Work continues on systems that aid record collection and analysis, decision making, communication, and assessment of children's internal states
IEEE Pervasive Computing 02/2007; 6(1):28-35. · 1.55 Impact Factor
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Proceedings of the 2007 Conference on Human Factors in Computing Systems, CHI 2007, San Jose, California, USA, April 28 - May 3, 2007; 01/2007
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Proceedings of the Conference on Designing Interactive Systems,University Park, PA, USA, June 26-28, 2006; 01/2006
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UbiComp 2006: Ubiquitous Computing, 8th International Conference, UbiComp 2006, Orange County, CA, USA, September 17-21, 2006; 01/2006
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Proceedings of the 2006 ACM Conference on Computer Supported Cooperative Work, CSCW 2006, Banff, Alberta, Canada, November 4-8, 2006; 01/2006
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Proceedings of the 2006 Conference on Human Factors in Computing Systems, CHI 2006, Montréal, Québec, Canada, April 22-27, 2006; 01/2006
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Proceedings of the 2006 Conference on Human Factors in Computing Systems, CHI 2006, Montréal, Québec, Canada, April 22-27, 2006; 01/2006
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Extended Abstracts Proceedings of the 2005 Conference on Human Factors in Computing Systems, CHI 2005, Portland, Oregon, USA, April 2-7, 2005; 01/2005
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IEEE Pervasive Computing. 01/2005; 4:67-73.
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Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004; 01/2004
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UbiComp 2004: Ubiquitous Computing: 6th International Conference, Nottingham, UK, September 7-10, 2004. Proceedings; 01/2004
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Mobile Human-Computer Interaction - Mobile HCI 2004, 6th International Symposium, Glasgow, UK, September 13-16, 2004, Proceedings; 01/2004
