Publications (6)3.52 Total impact
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Article: When is RFID right for your service?
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ABSTRACT: Radio Frequency Identification (RFID) is a technology that is being applied increasingly to services. We study several different RFID applications in services to discover how this technology can be used to enhance various aspects of service delivery, and what costs and benefits arise from it. We use a well-known conceptual framework that has been used to explain the evolution of services to show how RFID generally impacts service operations in a variety of scenarios.International Journal of Production Economics 01/2010; 124(2):414-425. · 1.76 Impact Factor -
Article: RFID/RTLS Application to Remanufacturing Operations in the US Department of Defense
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ABSTRACT: The most efficient use of the DoD's network of remanufacturing depots is an important concern because of the extensive requirement to recapitalize the military equipment used in Iraq and Afghanistan through product recovery. In this report, we consider the use of radio frequency identification (RFID) technology in improving remanufacturing efficiency. We first provide a framework for understanding the choice between permanently tagging components with passive RFID versus using RTLS for the temporary identification of components in the remanufacturing process. We then report the results of simulation model that analyzes how RFID/RTLS creates value within the remanufacturing operation. We find that the simulated gains from using RFID/RTLS are quite modest, and propose alternative justifications for the major benefits seen in practice.10/2008; -
Chapter: Service Supply Chain in the Department of Defense: Opportunities and Challenges
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ABSTRACT: In 2003, the Department of Defense (DoD) spent over $118B in purchasing services. In fact, in each of the last ten years, DOD has spent more dollars on services than on supplies, equipment and goods, which includes weapon systems and other military items. As DOD's services acquisition volume continues to increase in scope and dollars, the agency must provide greater attention to such issues as proper acquisition planning, adequate requirements definition, establishment of appropriate contracts, and proper contractor oversight. The unique characteristics of services and the increasing importance of services acquisition offer a significant opportunity for conducting research in the management of the service supply chain in DOD.12/2007: pages 235-242; -
Article: What is the Right RFID for Your Process?
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ABSTRACT: Radio Frequency Identification (RFID) has several applications in both military and civilian organizations. Numerous configurations are possible, and multiple new applications are envisioned in the near future. Currently, RFID technology is evolving at a very fast pace, leaving room for speculation regarding the benefits that RFID investments may or may not provide. Meanwhile, managers continue to struggle with the decision to adopt this technology, trying to select the configuration that is most appropriate for their operational needs and that enhances their organization's operational performance. In planning for the introduction of RFID, a manager must deal with four major technology management issues: selection, justification, implementation and coordination. In this paper, we primarily deal with the first two issues in technology management -- selection and justification -- that are critical for managers to understand when contemplating an investment in RFID technology. To better understand the RFID configurations that have been used in practice in a wide range of situations, we discuss and analyze several current applications of RFID technology. Most of these applications have been studied using primary sources of information such as personal interviews with buyers and suppliers of RFID systems. In these case studies, we focus on the operational needs satisfied by RFID technology and on the benefits realized in terms of four major process capabilities of an operation: quality, speed, flexibility, and cost. Finally, we build on the analysis of RFID applications and propose conceptual frameworks that managers can use to select the right configuration for their RFID systems.04/2006; -
Article: What Is the Right RFID for Your Process?
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ABSTRACT: Radio Frequency Identification (RFID) has several applications in both military and civilian organizations. Numerous configurations are possible, and multiple new applications are envisioned in the near future. This paper uses the case method to study several RFID applications in multiple industries and to evaluate how this technology can be used to strengthen the process capabilities of an organization. The goals of this paper are to introduce RFID technology to a manager that is contemplating its adoption and to introduce conceptual frameworks that a manager can use to select and justify the right technology configuration among multiple alternatives.01/2006; -
Article: An RFID application in large job shop remanufacturing operations
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ABSTRACT: In this study, we evaluate the use of radio-frequency identification (RFID) technology for improving remanufacturing efficiency. We report the results of discrete-event simulation model that analyzes how RFID creates value within the remanufacturing operation. We find that the simulated gains from using RFID are quite modest, and propose alternative justifications for the major benefits seen in practice. We then provide a framework for deciding on the adoption of active RFID technology such as real-time location system (RTLS) for easy identification of components in the remanufacturing process and the adoption of passive RFID for permanently tagging components of remanufacturable products.International Journal of Production Economics 133(2):612-621. · 1.76 Impact Factor
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2007–2010
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Naval Postgraduate School
Monterey, CA, USA
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