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ABSTRACT: Patient satisfaction is increasingly becoming an important component of quality for behavioral health care systems. The following report describes Group Health Cooperative's Behavioral Health Services department experiences over a 5-year period in moving from uncertainty about the value of patient satisfaction and the ability to positively impact patient ratings to achieving a significant improvement in patient ratings of satisfaction with mental health care. In this process, the Behavioral Health Department developed a deeper understanding of patient requirements and improvement strategies which could impact these requirements. A description of the results achieved along with the role of quality improvement processes in understanding and improving patient satisfaction in mental health care is presented.
The Journal of Behavioral Health Services & Research 08/2011; 39(1):42-54. · 1.32 Impact Factor
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ABSTRACT: This article addresses the role of personality assessment-specifically the Rorschach (Exner, 2002)-]in the context of the health care industry's increased focus on patient satisfaction. When providing psychotherapy, a challenge to providing patient-centered care turns on understanding and acting on the key aspects of the patient's personality that are crucial to forming an effective alliance. This article includes a description and examples of how personality assessment can enhance therapists' understanding of the ideational, affective, and self-control aspects of complicated patients' problem-solving styles. This enhanced understanding in turn can lead to improved therapeutic alliance between therapists and patients and to increased patient satisfaction with their care. How to provide feedback to the therapist also is addressed.
Journal of Personality Assessment 11/2007; 89(2):95-104. · 1.29 Impact Factor
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Behavioral healthcare 02/2006; 26(1):12-7.
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Michael P. Quirk,
Gregory Simon,
Jean Todd,
Thomas Horst,
Marlan Crosier,
Barbara Ekorenrud,
Richard Goepfert,
Neil Baker, Bradley Steinfeld,
Marvin Rosenberg,
Kirk Strosahl
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ABSTRACT: This article represents the history of primary care and behavioral health integration at Group Health Cooperative (GHC) over the last decade, and foreshadows probable futures for this work into the next decade. To build from a logical progression, the article responds to a series of questions: 1. Why integrate primary care and behavioral health? 2. What has been done so far and how well has it worked? 3. Keeping the end in mind, what's the idealized picture of integration for the future? 4. How to get from here to there? What will help or hinder the effort? and 5. Again, why make these efforts to integrate?
Psychiatric Quarterly 02/2000; 71(1):79-95. · 1.26 Impact Factor
