Employee stress and health complaints in jobs with and without electronic performance monitoring.

Department of Industrial Engineering, University of Wisconsin-Madison, 1513 University Avenue, Madison, WI 53706, USA.
Applied Ergonomics (Impact Factor: 1.33). 03/1992; 23(1):17-27. DOI: 10.1016/0003-6870(92)90006-H
Source: PubMed

ABSTRACT Current applications of electronic performance monitoring based on job design theories that consider worker performance rather than stress issues are likely to generate unsatisfying and stressful jobs (Smith et al, 1986). This study examines critical job design elements that could influence worker stress responses in an electronic monitoring context. A questionnaire survey of employees in telecommunications companies representative of each region in the United States examined job stress in directory assistance, service representative and clerical jobs with specific emphasis on the influence of electronic monitoring of job performance, satisfaction and employee health. Useable surveys were received from 745 employees representing seven operating companies and AT & T; a response rate of about 25%. The results of this survey indicated that employees who had their performance electronically monitored perceived their working conditions as more stressful, and reported higher levels of job boredom, psychological tension, anxiety, depression, anger, health complaints and fatigue. It is postulated that these effects may be related to changes in job design due to electronic performance monitoring.

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    ABSTRACT: The primary objective of the present study was to find out the hazardous factors and to see whether those factors are responsible for uplifting occupational stress in two industrial sectors of Bangladesh. And the secondary objective was to see how far the Bangladeshi industries implement the policies and rules set by Bangladesh Labor Code, 2006. To serve the above mentioned objectives two types of industries were selected purposively and following incidental sampling procedure 130 industrial workers from tannery and garments were interviewed by a structured questionnaire. Through interviewing at first the hazardous factors were identified according to the severity of effect on their physical and psychological health. Then occupational stress was identified through a questionnaire (Bangla version of Akhter, 2008) and collected data were analyzed by independent sample t-test. Results revealed that some of the hazardous factors had significant differential effects on occupational stress. This study also revealed that these two types of industries do not ensure the set working conditions with all safety and hygienic arrangements according to “The Bangladesh Labor Code, 2006”.
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    01/2005; 3M., ISBN: 84-689-3492-5
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    ABSTRACT: In this article, we argue and demonstrate that employees' Personal Need for Structure (PNS) moderates the negative effects of close monitoring on job satisfaction, intrinsic work motivation, and innovative job performance (as rated by their supervisors). In a field study (N=295), we found that employees low in PNS reacted unfavourably to close monitoring, whereas employees high in PNS reacted more favourably to close monitoring. Furthermore, we demonstrate that the negative effect of close monitoring on job satisfaction and intrinsic work motivation among low PNS employees can be explained by a reduction of perceived autonomy. In contrast, the positive effects of close monitoring on these favourable outcomes among high PNS employees were associated with increased role clarity.
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