Hospitalized African American mental health consumers: some antecedents to service satisfaction and intent to comply with aftercare.

Family Counseling Services, PLLC, Meridian, MS, USA.
American Journal of Orthopsychiatry (Impact Factor: 1.5). 05/2005; 75(2):254-61. DOI: 10.1037/0002-9432.75.2.254
Source: PubMed

ABSTRACT This study evaluated antecedents to (a) African Americans' satisfaction with inpatient mental health service provision, (b) their willingness to attend aftercare appointments on discharge from the hospital, and (c) their primary therapists' satisfaction with the services they provided. Subjects were 121 African Americans recruited from the admissions unit of a psychiatric hospital serving a rural southern population. Results indicated that determinants of satisfaction with service provision included increased quality of life and perceived empathy. The only significant determinant of intent to comply with aftercare was perceived staff empathy. For the primary therapists, quality of life was positively related to service satisfaction, whereas low levels of symptom improvement and perceived empathy were negatively related to service provision satisfaction.

  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: Substance use disorders are chronic disorders with substantial public health significance, yet the treatment provided is often episodic despite ongoing need. Among the more severely ill individuals requiring detoxification or residential treatment, little empirical information is available about rates and predictors of subsequent engagement in necessary subsequent treatment. Using administrative data from the largest Medicaid managed behavioral health organization in a large mid-Atlantic state, we used multivariate regression to examine rates and predictors of subsequent treatment engagement and retention following new episodes of detoxification or residential substance abuse treatment among 5670 Medicaid-enrolled adults during 2004-2006. Slightly less than half (49%) of the sample received follow-up care within 30 days of discharge. Rates of follow-up were significantly higher in individuals with a serious mental illness, and significantly lower in African-American individuals, males, individuals with disabilities, and those who received detoxification without residential treatment. The mean duration of follow-up treatment was 84 days, and was longer among individuals with a serious mental illness and Caucasians. Even after controlling for individuals' sociodemographic and clinical characteristics, there was substantial variation in follow-up rates among discharging providers. The relatively low rates of follow-up care and relatively brief duration of treatment for many of those who received such follow-up care are concerning in a population receiving substance abuse detoxification or residential treatment. The markedly lower rates among those receiving detoxification alone without subsequent residential treatment and among those without a comorbid serious mental illness suggest that efforts specifically targeting those individuals may be of particular benefit.
    Drug and alcohol dependence 06/2009; 104(1-2):100-6. DOI:10.1016/j.drugalcdep.2009.04.008 · 3.28 Impact Factor
  • [Show abstract] [Hide abstract]
    ABSTRACT: The relationship between quality of care and patient satisfaction has been documented. The specific research aim related to this study is to determine if differences exist among Caucasians, Asians, and Pacific Islanders who are hospitalized for an acute mental illness with regard to their perceived satisfaction with the care. The results of the overall study have been reported elsewhere. The sample was composed of 138 patients, of whom 34.7% were Caucasian, 31.2% Pacific Islanders, and 34.8% Asians. Within 24 hours of discharge, patients completed the Perceptions of Care instrument. Caucasians were over-represented in our sample in comparison to their percentage in the general population of Hawaii. These patients were significantly more satisfied (p = .04) with their care than the other ethnic groups. No single variable was found to specifically indicate why they were more satisfied than Pacific Islanders and Asians.
    Issues in Mental Health Nursing 04/2007; 28(3):297-308. DOI:10.1080/01612840601174094
  • [Show abstract] [Hide abstract]
    ABSTRACT: This study examined whether predictors of timely follow-up care after inpatient psychiatric discharge in non-Medicaid populations also predicted timely follow-up care among Medicaid-enrolled adults. The study examined the rates of seven- and 30-day follow-up care for 6,730 Medicaid-enrolled adults discharged from inpatient psychiatric facilities during 2004 and 2005 by using claims data from the largest Medicaid managed behavioral health organization in a large mid-Atlantic state. The relationship between predictor variables and timely aftercare was examined by using multiple logistic regression. Thirty percent of individuals received follow-up care within seven days, and 49% received follow-up care within 30 days. After the analysis controlled for age and gender, those receiving clinical services in the 30 days before hospitalization were significantly more likely to receive follow-up care within seven days (odds ratio [OR]=3.59, 95% confidence interval [CI]=3.20-4.03) than individuals with longer inpatient stays (ten or more days) (OR=1.34, CI=1.15-1.57) and individuals from urban communities (OR=1.18, CI=1.05-1.34). African Americans (OR=.69, CI=.60-.78), individuals with co-occurring behavioral health and substance use disorders (OR=.78, CI=.68-.89), individuals involuntarily admitted (OR=.79, CI=.68-.91), and individuals discharged against medical advice (OR=.59, CI=.39-.87) were significantly less likely than their comparison groups to receive follow-up care within seven days. Thirty-day follow-up care results were similar. Patient sociodemographic, clinical, and service utilization characteristics predicted timely follow-up care. Efforts to improve follow-up care utilization should target higher-risk individuals while developing and evaluating interventions to address specific barriers in these groups.
    Psychiatric Services 01/2008; 58(12):1563-9. DOI:10.1176/ · 1.99 Impact Factor