Knowledge is power: Using nursing information management and leadership interventions to improve services to patients, clients and users

Hertfordshire Partnership NHS Trust, Hertfordshire, UK.
Journal of Nursing Management (Impact Factor: 1.5). 12/2005; 13(6):524-36. DOI: 10.1111/j.1365-2934.2005.00607.x
Source: PubMed


This paper examines the purpose, role and function of information and information management within health care today. It is set within the context of a specialist forensic learning disability setting.
Changes in politics, government legislation and reforms of the National Health Service (NHS) have created a need to equip managers with the necessary tools and skills to be able to lead and manage effectively. As such there has been a great emphasis upon specialist training, such as the government-driven Leading an Empowered Organisation courses, for nurse managers and nurses with leadership potential. Yet with the drive to generate a new wave culture within the NHS of inspirational leaders, are we still overlooking a critical and key area which is fundamental in achieving and delivering cost effective, quality health care--the area of information management within health care today?
The processes presented in this paper are structured through a strategic nursing management and leadership performance implementation model, the Clinical Nursing Leadership Learning and Action Process (CLINLAP) model, which facilitates work-based learning and capability development in the reality of everyday clinical activities. Through the model, the emphasis is to make clinical goals specific, roles explicit, processes clear and encourage these activities to be carried out within an environment of open relationships.
The use of CLINLAP model assisted as a management and leadership technology to manage change in the workplace so as to improve services to patients in Yelday Lodge. Structured management and leadership interventions led to observable positive change in information management on Yelday Lodge.
The conclusion is that sustained quality information could be embedded in nursing practice at Yelday Lodge or elsewhere by evaluating and discussing the different information management approaches within the practice area through the use of structured management and leadership interventions. The use of the CLINLAP model is recommended for use as a model for managing information, knowledge and communication for results within nursing and health care services.

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    • "Such leaders should inspire trust, respect, and pride so as to increase optimism, hope, and resilience in order to develop to a greater extent than expected (Quick, Macik-Frey, Mack, Keller, Gray, & Cooper, 2006). In a number of different studies transformational leaders have been shown to have a positive impact on: (1) followers' information and learning , as well as on their capacity to go about their daily clinical activities and to improve the quality of service with the patients (Phillips, 2005); (2) individual and collective work engagement through the " contagion of engagement " (Bakker, Le Blanc, & Schaufeli, 2005) from one team member to another, especially when their members collaborate closely to accomplish particular tasks (Salanova, Llorens, Cifre, Martínez, & Schaufeli, 2003); (3) followers' health and well-being (Nielsen, Yarker, Randall, & Munir, 2009); (4) positive affect experience (relaxation, enthusiasm, pleasure, optimism, resilience, and job satisfaction) and work engagement (Llorens, Salanova, & Losilla, 2009), as well as in-and extra-role performance in teams (Cruz et al., in press); (5) self-efficacy, work engagement, and extra-role performance (Salanova, Lorente, Chambel, & Martínez, 2011); and (6) the performance of the group, particularly when leaders transfer their positive emotions (George, 1996). "
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