Article

Developing a quality criteria framework for patient decision aids: online international Delphi consensus process.

Department of General Practice, Centre for Health Sciences Research, Cardiff University, Cardiff CF14 4YS.
BMJ (Clinical research ed.) 09/2006; 333(7565):417. DOI:10.1136/bmj.38926.629329.AE
Source: PubMed

ABSTRACT To develop a set of quality criteria for patient decision support technologies (decision aids).
Two stage web based Delphi process using online rating process to enable international collaboration.
Individuals from four stakeholder groups (researchers, practitioners, patients, policy makers) representing 14 countries reviewed evidence summaries and rated the importance of 80 criteria in 12 quality domains on a 1 to 9 scale. Second round participants received feedback from the first round and repeated their assessment of the 80 criteria plus three new ones.
Aggregate ratings for each criterion calculated using medians weighted to compensate for different numbers in stakeholder groups; criteria rated between 7 and 9 were retained.
212 nominated people were invited to participate. Of those invited, 122 participated in the first round (77 researchers, 21 patients, 10 practitioners, 14 policy makers); 104/122 (85%) participated in the second round. 74 of 83 criteria were retained in the following domains: systematic development process (9/9 criteria); providing information about options (13/13); presenting probabilities (11/13); clarifying and expressing values (3/3); using patient stories (2/5); guiding/coaching (3/5); disclosing conflicts of interest (5/5); providing internet access (6/6); balanced presentation of options (3/3); using plain language (4/6); basing information on up to date evidence (7/7); and establishing effectiveness (8/8).
Criteria were given the highest ratings where evidence existed, and these were retained. Gaps in research were highlighted. Developers, users, and purchasers of patient decision aids now have a checklist for appraising quality. An instrument for measuring quality of decision aids is being developed.

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Keywords

12 quality domains
 
14 policy makers
 
21 patients
 
80 criteria
 
83 criteria
 
Aggregate ratings
 
appraising quality
 
basing information
 
decision aids
 
Delphi process
 
evidence summaries
 
highest ratings
 
international collaboration
 
new ones
 
online rating process
 
patient decision support technologies
 
patient stories
 
plain language
 
quality criteria
 
systematic development process