Evaluating the NCI's Cancer Information Service Contact Centers: meeting and exceeding the expectations of the public.
ABSTRACT The National Cancer Institute's (NCI's) Cancer Information Service (CIS) provides cancer information to the public via 1-800-4-CANCER, a smoking quitline, and online. The 2003 National User Survey assessed satisfaction and outcomes among users contacting NCI's CIS by telephone and LiveHelp, an instant messaging service. Ninety-five percent of respondents were very satisfied/satisfied and 88% said their expectations had been met/exceeded. Users reported increased knowledge and self-efficacy. Most had discussed CIS information with a health professional or planned to do so. Of those who contacted CIS about smoking/tobacco use, 14% had quit and 35% cut back. The CIS provides a highly valued, effective service for patients and health professionals.
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ABSTRACT: The best innovations in cancer communication do not necessarily achieve uptake by researchers, public health and clinical practitioners, and policy makers. This paper describes design activities that can be applied and combined for the purpose of spreading effective cancer communication innovations. A previously developed Push-Pull-Infrastructure Model is used to organize and highlight the types of activities that can be deployed during the design phase of innovations. Scientific literature about the diffusion of innovations, knowledge utilization, marketing, public health, and our experiences in working to spread effective practices, programs, and policies are used for this purpose. Attempts to broaden the reach, quicken the uptake, and facilitate the use of cancer communication innovations can apply design activities to increase the likelihood of diffusion. Some simple design activities hold considerable promise for improving dissemination and subsequent diffusion. Augmenting current dissemination practices with evidence-based concepts from diffusion science, marketing science, and knowledge utilization hold promise for improving results by eliciting greater market pull. Inventors and change agencies seeking to spread cancer communication innovations can experience more success by explicit consideration of design activities that reflect an expanded version of the Push-Pull-Infrastructure Model.Patient Education and Counseling 11/2010; 81 Suppl:S100-10. DOI:10.1016/j.pec.2010.10.013 · 2.60 Impact Factor
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ABSTRACT: This study tested the feasibility of promoting 1-800-4-CANCER through partnerships with organizations serving African American and Hispanic communities. Small-media and client reminders about human papillomavirus vaccination were made available through local agents to 28 community organizations. Organizations ordered 79 932 resources and distributed them to young women and parents of girls-;African Americans in St Louis, Missouri, and Hispanics in the Lower Rio Grande Valley of Texas. Pre- to postintervention calls to 1-800-4-CANCER increased 38% in these communities, while declining 15% in comparison communities of Kansas City, Missouri, and El Paso, Texas (F = 8.6, P = .004) and 1.4% in the United States as a whole.Family & community health 01/2012; 35(1):15-30. DOI:10.1097/FCH.0b013e3182385d13 · 0.99 Impact Factor
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ABSTRACT: This paper considers the problem of finding a robust servomechanism controller which achieves exact asymptotic tracking and regulation for a given class of reference and disturbance signals, and arbitrarily good approximate asymptotic regulation for other classes of reference and disturbance input signals. Necessary and sufficient conditions for the existence of such a controller, and a characterization of controllers which accomplish this are given. An explicit algorithm for such controllers is also given; in particular, it is shown that the design of such a controller can always be accomplished by using the cheap control design method as used in  for the multivariable robust servomechanism problem. A degenerate type of robust servomechanism controller (called a high gain servomechanism controller) consisting of only static feedback gains, is also given, which has the property that it produces arbitrarily good approximate regulation for all tracking/disturbance signals; thus this controller shows that dynamics in the feedback controller are not essential for achieving good approximate error regulation. Some numerical examples are included to illustrate the results.Decision and Control, 1982 21st IEEE Conference on; 01/1983