Sharing electronic laboratory results in a patient portal--a feasibility pilot.

Partners Information Systems, Partners HealthCare, Boston, MA, USA.
Studies in health technology and informatics 02/2007; 129(Pt 1):18-22. DOI: 10.3233/978-1-58603-774-1-18
Source: PubMed

ABSTRACT Surveys of patients consistently demonstrate a very strong interest in having secure electronic access to their own laboratory test results. In recent years, a number of health care providers and lab service centers have offered this capability, which now extends to millions of patients in the United States. Yet, little has been published on the methods of making lab results available. This case report identifies the objectives, methods, and results of a feasibility pilot conducted at Partners Healthcare from May to September, 2006. A candidate set of results were identified, approved for release, programmed into Patient Gateway, Partners' secure patient portal, and studied. Patient and practice feedback was positive. No noticeable rise in patient concerns was observed by practice staff or through patient surveys. One-half of patients who viewed results accessed reference information linked to a result. Organizational and practice-level issues necessary to support continued rollout are described.

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    • "An essential part of primary care, patient testing must be managed well to achieve the right care in the right time, amount, site, and setting with the right information and personnel in the right specialty (Hickner et al., 2005; Wakefield, Ward, & Wakefield, 2007). Non-standardized testing management decreases patient safety; increases clinician workload, costs, and delays; and worsens clinical outcomes (Battaglia et al., 2010; Schiff et al., 2009; H. Singh et al., 2009b; Wahls & Peleg, 2009; Wald et al., 2007). This research is focused on answering the test tracking and safety needs identified by a study of testing management practices in four Southwest Ohio primary care offices (Elder, McEwen, Flach, & Gallimore, 2009). "
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    • "i n t e r n a t i o n a l j o u r n a l o f m e d i c a l i n f o r m a t i c s x x x ( 2 0 1 2 ) xxx–xxx 3 the service [18]. Patients were satisfied when offered a secure patient portal to view their laboratory test results; and over half of the patients also accessed related reference information and there was no noticeable increase in patient concerns associated with knowing test results [19]. Research conducted by Poon et al. found that care and communication provided via a personal health record has been well accepted by both patients and providers [20]. "
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